Konftel Knowledge Base
Find the answers you are looking for in our extensive knowledge base.
Konftel 300 Support
Um die besten Tipps und die neueste Firmware für Ihr Produkt zu erhalten, abonnieren Sie Firmware-Updates und aktuelle Nachrichten.
AbonnierenDokument
- Beliebte Dokumente
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Konftel 300 – Kurzanleitung
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Konftel 300 – Handbuch
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Sicherheitshinweise – Konftel 300-Serie
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- Verwandte Dokumente
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Produktkatalog Audio
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Erweiterung des Aufnahmebereichs
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PA-Anschlussbox – Kurzanleitung
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IP-Telefonie
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Video
Konftel 300-series SD-call recording
Learn how to record a conference call with the Konftel conference phones. SD-call recording is available in...
Film ansehenAdd expansion microphones to your Konftel
Expansion microphones is available for Konftel 250, Konftel 300, Konftel 300IP and Konftel 300M.
Film ansehenConnect your Konftel 300/300IP to an installed audio system.
The PA interface box connects the conference phone with an existing PA system. The PA interface box works with...
Film ansehenConnect a wireless headset to your Konftel 300
Connect a wireless headset to your Konftel 300 or Konftel 300IP for better mobility.
Film ansehenUsing the Instant Conference guide
Using the Instant Conference guide on a Konftel conference phone.
Film ansehenConference guide settings
When a multi-party call is going to be connected, a special signal (flash or R-pulse) is produced which...
Film ansehenInteroperabilität
Konftel 300 wird an eine analog Leitung des öffentlichen Fernsprechnetzes angeschlossen oder an ein PBX mit einer analogen Karte. Sie können es sogar mit einem zusätzlichen Kabel an ein Mobiltelefon oder über USB an einen Computer anschließen.
ANALOG CONNECTION
Connects to analog public telephone line or PBX with an analogue card via a Modular 6/6, RJ11.
MOBILE NETWORK
Connects to cell phones with optional cables, Modular 6/6.
COMPUTER FOR VOIP AND UC
Connects to computer with enclosed USB cable, 2.0.
| Operating system | Audio | Upgrade* |
|---|---|---|
| Windows XP/Vista/7/8/10 | Yes | Yes |
| Mac OS X 10.6/10.11 | Yes | |
| Linux (Fedora 20) | Yes |
* Possibility to upgrade the conference phone by Upgrade Utility
FAQ
Durchsuchen Sie die Kategorien, um die von Ihnen benötigte Antwort zu finden
Set up
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How do I set up a conference call with a Konftel telephone?
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If three parties wish to have a conference call, it can be done with the help of the three party conference call function in the telephone network/PBX. If more than three parties are to engage in the conference call, you can use a conference call service provided by a service provider.
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I don't get a dialtone when I press the green handset. What's wrong?
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Check that the Konftel 300 is i the Analogue line mode by pressing the Line Mode button.
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I get the message "Analogue overcurrent" when I try to call, how can I solve that?
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This message usually appears when you have connected the Konftel to a digital line and not an analogue line that the Konftel requires.
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I press the R/F button but don't get a new dial tone when I want to call next participant. What's wrong?
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You have to change the default R pulse/Flash time. It can vary from country to country but also depend on the PBX to which Konftel is connected.
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I press the R/F button but don't get a new dial tone when I want to call next participant. What's wrong?
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You have to change the default R pulse/Flash time. It can vary from country to country but also depend on the PBX to which Konftel is connected.
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Audio
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I get 'Microphone muted' when I connect Konftel 300 with the computers USB connection. Why?
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Upgrade to the latest software. USB audio is then activated automatically.
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I get no audio when using the mobile connection.
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When you want to use the mobile connection on the phone double check that you have the correct cable and that you have selected "MOBILE" under the "LINE MODE" button. Then you also have to press the green off-hook button to "activate" the connection.
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I get no audio when using the USB connection. How can I fix that?
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Make sure that you have selected the USB connection under "LINE MODE" button. Then you press the green off-hook button to activate the connection.
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The person on the other end who called in to the meeting says they hear an echo. What should I do?
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Decrease the volume a notch on the Konftel as shown in the instructions in the user guide.
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When I playback a SD recording it sounds "scrambled", what can I do?
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With some SD cards the Konftel 300 has issues when it tries to read from it. This is fixed in version 1.25 of the Konftel 300 software. You can find more information on how to upgrade on this web page.
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Update
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Can I update the firmware?
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Yes, download the Konftel Upgrade Utility from the Konftel web page and follow the instructions.
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How can I upgrade my Konftel so I can connect a wireless headset?
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Konftel 300/300IP have headset connection as standard. Earlier revisions can download a free software.
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Features
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Can I disable SD recording?
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Yes, that is possible but once it's disabled you cannot activate it again. Contact Konftel support for instructions.
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Can I record while I'm not in a call?
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Yes, you can use the Konftel 300 if you only want to record a "local" meeting. Do the following: 1. Press the LINE MODE button and select USB (you don't have to connect it to the computer) 2. Press the green off hook button 3. Start the recording by pressing the C/Rec button and confirm with "OK" on the Konftel 300. 4. To stop the recording press the C/Rec button and confirm with "OK"
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How do I bridge USB with mobile/analogue?
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Since version 1.31 the way Konftel 300 handles USB connection has been changed. Due to this the way to make bridged calls with USB has changed as well. When you have an active analogue/mobile call on the Konftel 300 just press the LINE MODE-button and select USB to bridge the USB call. When you have an active USB call and want to add analogue/mobile to the call. Press the green off-hook button, then press the LINE MODE-button and select USB (which was put on hold when you activated the analogue/mobile connection) to bridge the two connections.
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Is the entire call recorded or only when someone is talking?
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The entire call is recorded.
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The conference guide does not make the call. What is the problem?
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There can be two reasons for this: The conference guide's settings. Check or update the following:
1. Click on Menu
2. Click on Conference Guide and then choose Settings
3. Check/update the setting for request, return and conference. Different PBXs and countries have different flash times You must have the right settings for the conference guide to function properly.
Check or update the following:
1. Click on Menu
2. Click on Setting and then choose Flash/R 3. The predefined Flash time is highlighted. Below are the recommended settings. Flash times: 100 ms – Scandinavia, Europe, Siemens Enterprise Communications HiPath 300 ms – Germany, France, and Israel 500 ms – USA.
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What format does it record in?
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Conversations are saved in Wave format and can be played back on most media players.
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Why do I get COM-ERROR 4 when I insert a SD card?
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Some of the first Konftel 300 did not support all SD cards up to 2GB. We recommend you to use a Konftel SD card if you get the COM-ERROR 4 message.
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Other
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My Konftel is connected to a PBX. I follow the instructions for multiparty calls, but it doesn't work.
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1. Your PBX does not support mulipart calls. Contact your PBX reseller for upgrading.
2. Your PBX needs another command than R3 to connect more parties, read the table below. Note that the commands can differ due to settings in the PBX.
Brand
Model
Command
Notes
Aastra
BusinessPhone
F3
Avaya
IP Office
*47
Avaya
Integral 55
F4
Add-on conference
must be active
Ericsson
MD110
3
Euro
Generis
F63
Philips
Sopho IS3000
F
F*3 for new line
Samsung
Office Serv 500
46
Unify/Siemens
HiCom Office
*5
Unify/Siemens
HiPath
*3
or F*3 or *53
Vox
Novo
F4
NEC
SV8100/9100
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Accessories
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Can any wireless headset be connected to my Konftel?
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Yes, you can connect a wireless headset to the Konftel. We recommend GN/Jabra 9350, 9120, 9400-series and Plantronics CS70N.
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Can I use the old Konftel 200/200W/60W microphones to my Konftel?
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No, you'll need the new expansion microphones with item number 900102113.
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Does the Konftel microphone switch off when extra microphones are connected to my Konftel?
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No, as opposed to the older Konftel models (200/200W/200NI), all three microphones are used.
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Once a wireless headset has been connected to the Konftel, can it be used for answering?
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No. There is only audio transmission going on between the unit and the wireless headset.
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What output is used for the headset and PA system respectively?
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The AUX port. If you intend to use both the wireless headset and PA system at the same time, connect the headset to the PA system.
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When would you want to use a headset?
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When someone is standing and speaking at a distance from the other conference participants, for instance, in front of a whiteboard. A headset can help enhance the sound for this person.
A headset allows people with hearing impairments to hear sounds from the other extensions directly in their ear.
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Verwandte Artikel
Software-Upgrade
So installieren Sie die aktuelle Version
Konftel 300 aktualisieren
Schritt 1: Konftel Upgrade Utility installieren
Bei Konftel Upgrade Utility handelt es sich um ein Programm, das von Konftel für Software-Upgrades auf Ihrem Konferenztelefon entwickelt wurde.
Laden Sie die Installationsdatei herunter, führen Sie sie aus und befolgen Sie die Anweisungen.
Eventuell müssen Sie das Installationsprogramm als Administrator ausführen.
SystemanforderungUpgrade Utility herunterladen
Schritt 2: Konftel-Konferenztelefon aktualisieren
Starten Sie das Konftel Upgrade Utility-Programm, das nun über Ihr Startmenü verfügbar ist, und befolgen Sie die Anweisungen.
Wir empfehlen zuzulassen, dass Konftel Upgrade Utility aktuelle Softwareversionen automatisch herunterlädt und installiert.
Sobald der Vorgang abgeschlossen ist, können Sie das Konftel Upgrade Utility-Programm schließen und Ihr Konftel-Produkt neu starten.
Software manuell herunterladen
Mithilfe des Konftel Upgrade Utility-Programms können Sie aktuelle Versionen auch herunterladen und Dateien direkt über Ihren PC installieren. Dies kann von Vorteil sein, wenn Ihr Internetzugang eingeschränkt ist oder ein Konferenztelefon nicht installiert und mit dem Internet verbunden ist.
Endbenutzer-Lizenzvertag
Mit dem Download der Software erklären Sie sich auch mit den Bedingungen des Endbenutzer-Lizenzvertrags in diesem Dokument einverstanden.
Fachhändler suchen
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Ihr Fachhändler vor Ort
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Ihr Fachhändler vor Ort
Holger Klenner
Key Account Manager Germany
+49 (0)2173 499 5841
Key Account Manager Germany
+49 (0)2173 499 5841
Ralf Kalker
Regional Sales Director
+49 (0)221 959 2220
Regional Sales Director
+49 (0)221 959 2220
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Ihr Fachhändler vor Ort
Jeff May
Regional Sales Director
Regional Sales Director
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Unit C, Building 2, 5 Woodlands Drive Office park Woodmead 2191, South Africa
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Ihr Fachhändler vor Ort
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Wenn Ihre Wahl auf Konftel fällt
Konftel ist Vorreiter bei Telefonkonferenzen. Seit unserer Gründung 1988 haben wir Unternehmen und Organisationen auf der ganzen Welt dabei unterstützt, Fernmeetings abzuhalten. Dank unserer Konferenzlösungen können Sie effektiv und umweltfreundlich in einer ausgezeichneten Ton- und Videoqualität zusammenarbeiten. Wir sind Climate Neutral Certified.
Sie benötigen Hilfe dabei, die richtigen Produkte für Ihr Unternehmen zu finden? Wir stehen Ihnen gerne zur Verfügung, um Sie bei der Wahl der optimalen Lösung zu unterstützen. Wenden Sie sich einfach an den Vertrieb von Konftel. Haben Sie unseren benutzerfreundlichen Produktleitfaden schon ausprobiert?
2 Jahre Gewährleistung
Sie erhalten alle Produkte von Konftel mit einer zweijährigen Gewährleistung. Dies bietet Ihnen als Kunde nicht nur eine Sicherheit, sondern ist zudem der Beweis, dass wir auch nach dem Kauf für Sie da sind. Wir bieten Ihnen auch Serviceleistungen nach Ablauf der Gewährleistung an. Weitere Informationen finden Sie auf den Support-Seiten.
