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In order to upgrade to version 11.4.x you need to have at least version 11.2.0.23. If you do not have 11.2.0.23 (or later) you need to download it from the link below and upgrade to this version before you upgrade to 11.4.
Please read the "Release notes" in the link below on how to upgrade to version 11.4 from 11.2. Note that third-party application data (eg. Microsoft Teams, Zoom, Cisco WebEx) will be wiped when upgrading to version 11.3 from 11.2.
Konftel CC200 v11.2.0.23
Konftel CC200 latest version
Release notes Konftel CC200 regarding upgrade from older version
Konftel CC200 will check for new releases every two hours. If a new software is found it will be indicated in the Configure icon of CC200.
Click on the Configure icon, then System Status > Software Update and press Install.