Konftel Ego Support

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Interoperability

Konftel Ego connects easily to a PC via USB or to a tablet or smartphone via Bluetooth.

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COMPUTER FOR VOIP AND UC
Connects to computer with enclosed USB cable, 2.0.
Operating system Audio Upgrade*
Windows XP/Vista/7/8/10 Yes Yes
Mac OS X 10.13/10.14 Yes Yes
Linux (Fedora 20) Yes No
* Upgrade the conference phone via the Upgrade Utility
BLUETOOTH
Compatible with most devices that support the Bluetooth® (v 3.0) supporting profiles A2DP, AVRCP v1.5, HFP v1.6 and HSP.

FAQs

Browse the categories to find the answer you need

Set up

Audio

Update

Features

Other

Accessories

  • Can I use a headset for my privacy?
    • Yes, you can use Konftel Ego with a headset for your calls and music.
  • Is the battery replaceable?
    • No, the Konftel Ego product is sealed to ensure the audio performance.
  • What's the battery capacity?
    • Konftel Ego can be used in active speech or music mode for 12 hours. It can be idle for 72 hours without charging.
  • When would you want to use a headset?

    • When someone is standing and speaking at a distance from the other conference participants, for instance, in front of a whiteboard. A headset can help enhance the sound for this person.

      A headset allows people with hearing impairments to hear sounds from the other extensions directly in their ear.

Still stuck?

Then it's probably time to speak to one of our experts.

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Software update

How to install the latest version

Konftel Ego upgrade v. 1.2.03
2020-04-27

 
  • Changed number of volume steps i Windows (also improved for macOS and Linux)
  • Mute during Bluetooth call will send and listen for AT commands
  • Set encryption key lenght to minimum of 7 octets
  • Allow local volume change when host device does not support volume sync
View changelog

Update your Konftel Ego

Step 1: Install Konftel Upgrade Utility

The Konftel Upgrade Utility is a program developed by Konftel to update the software on your conference phone.

Download and run the installation file and follow the instructions.

You may have to run the installation program as an administrator.

System Requirements
Download Upgrade Utility
Download Upgrade Utility for MacOS (Only works with Konftel Ego)

 

Step 2: Update your Konftel conference phone

Launch the Konftel Upgrade Utility, which will now be in your start menu, and follow the instructions.

We recommend that you allow the Konftel Upgrade Utility to automatically download and install the latest software.

When you are done, you can close the Konftel Upgrade Utility and restart your Konftel.


Manual software download

It is also possible to download the latest version and install the file directly from your computer using the Konftel Upgrade Utility. This can be useful if you have restricted internet access or if a conference phone is not installed and connected to the internet.

Download software  


End-user license agreement (EULA)

By downloading the software, you accept the EULA terms and conditions in this document.

EULA document

Two-year warranty

Peace of mind

All Konftel models come with a two-year warranty. The warranty is invalidated if the product has been damaged due to negligence, incorrect use, manipulation or unauthorized modification or if the product has been subjected to fire, an electrical storm or a power surge. A fee will be charged for returned products that are found to have no faults.

Servicing after warranty

Servicing is available after the warranty expires. Create a ticket and describe the error and we will send you a costing.

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