Konftel Knowledge Base
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Konftel Ego Support
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Konftel Ego - Product Data Sheet
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Konftel Ego - User Guide
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Quick Guide – Konftel Ego
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Konftel Ego - DoC
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Konftel Ego - Safety Declarations
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Product Guide Audio
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Interoperability
Konftel Ego connects easily to a PC via USB or to a tablet or smartphone via Bluetooth.
COMPUTER FOR VOIP AND UC
Connects to computer with enclosed USB cable, 2.0.
| Operating system | Audio | Upgrade* |
|---|---|---|
| Windows XP/Vista/7/8/10 | Yes | Yes |
| Mac OS X 10.13/10.14 | Yes | Yes |
| Linux (Fedora 20) | Yes | No |
* Upgrade the conference phone via the Upgrade Utility
BLUETOOTH
Compatible with most devices that support the Bluetooth® (v 3.0) supporting profiles A2DP, AVRCP v1.5, HFP v1.6 and HSP.
FAQs
Browse the categories to find the answer you need
Set up
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Can I turn off the keypad sound?
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Yes, the keypad sound can be disabled by pressing the green button for five seconds.
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How do I make Konftel Ego discoverable for Bluetooth pairing?
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By pressing the Bluetooth button for two seconds, Konftel Ego will be discoverable for other Bluetooth devices.
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How to remove all existing Bluetooth paired devices?
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Press the Bluetooth button for five seconds to clear the list of paired devices on Konftel Ego.
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I cannot get Blueooth pairing/connect working using NFC – what can I do?
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Make sure that the NFC-antenna of your mobile device (typically the NFC-logo marks the spot) is placed directly above the NFC-mark on Konftel Ego. Also make sure that NFC is enabled in your mobile device and that the mobile device is not locked. Also note that Apple/iOS devices do not support simplified Bluetooth pairing with NFC.
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Why does not NFC work with my Apple (Iphone, Ipad) device?
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NFC is today only supported by Android devices.
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Will Ego be automatically reconnected to my mobile when I enter the room?
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No. You need to make a manual reconnect from Konftel Ego or your mobile. This is to improve the user experience in a shared conference room when several users enter the room at the same time.
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Audio
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Does Ego have echo cancellation?
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Yes. Konftel Ego has wideband acoustic cancellation powerer by OmniSound.
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Does Konftel Ego fulfill the Skype for Business (Lync) audio requirements?
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Yes, Konftel Ego is verified by a Microsoft approved lab.
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Does Konftel Ego have noise cancellation?
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Yes. Konftel Ego has wideband noise cancellation powerer by OmniSound.
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Update
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After firmware update, do I need to make a new Bluetooth pairing?
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Yes. On your mobile phone, Konftel Ego might still be indicated as a paired device after firmware update. Remove it before starting the new pairing procedure.
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Can I see which firmware version that’s installed in Konftel Ego?
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Yes. Press the power button shortly two times on the back of the product to show the firmware version in the LCD. NOTE! The firmware version can only be shown when Bluetooth is inactive.
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Can I update the firmware?
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Yes, download the Konftel Upgrade Utility from the Konftel web page and follow the instructions.
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My Konftel Ego is stuck in the firmware update process (showing an arrow on the display). What to do?
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You can cancel the update process by pressing the following sequence: mute, bluetooth, mute, bluetooth, mute, bluetooth.
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Features
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Can I disable SD recording?
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Yes, that is possible but once it's disabled you cannot activate it again. Contact Konftel support for instructions.
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Can I use the music controls (play/pause, next track, previous track) when playing music over USB?
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No, music control is only supported when Konftel Ego is connected to a Bluetooth device that supports AVRCP (Audio/Video Remote Control Profile).
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Does Ego support call control for other UC clients than Skype for Business?
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Konftel Ego can be used as an excellent speakerphone to any UC client. But for the moment, only Skype for Business is supported with full call control.
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Does Ego support call control for Skype for Business (Lync)?
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Yes. Konftel Ego is ideal to be used together with Skype for Business. You can answer, end and putting a call on hold from Konftel Ego when used with Skype for Business.
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Does Konftel Ego automatically power down to save battery time?
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Yes, Konftel Ego will power down after 30 minutes of inactivity.
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During Bluetooth music streaming, can I play/pause/skip?
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Yes, buttons are available on Konftel Ego for play/pause/skip forward/back.
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How can I see the battery status?
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Press the power button shortly on the back of the product to show the battery status in the LCD.
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If playing music on my Konftel Ego via USB and an incoming Skype for Business call comes. Why is the music mixed with the speech?
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This controlled by a setting in your computer. In your sound settings, on the Communication sheet you can decide if the music should be stopped or mixed together with the speech.
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What format does it record in?
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Conversations are saved in Wave format and can be played back on most media players.
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Other
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Battery status is not shown on my Android device. Why?
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Indication of battery status is today only supported by Apple devices.
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Can more than one mobile phone be connected to Konftel Ego at the same time?
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No, only one mobile phone (or tablet, laptop) can be actively connected to Konftel Ego at a time.
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How many devices (mobile phones, tablets, laptops) can be paired via Bluetooth to Konftel Ego?
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Up to 8 devices can be paired to Konftel Ego but only one device can be connected/used at a time.
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What does green LED light indicate?
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The green LED light is indicating that the microphone of Konftel Ego is active and there’s a call in progress.
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What does the blue LED light indicate?
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The blue LED light is indicating that Konftel Ego is connected to a Bluetooth device.
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What does the flashing red LED light indicate?
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The flashing red LED light is indicating low battery. The low battery symbol will be shown in the LCD.
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What does the red LED light indicate?
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The red LED light is indicating that the microphone of Konftel Ego is muted/disabled.
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What does the yellow LED light indicate?
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The yellow LED light is indicating that Konftel Ego is switched on but in idle mode.
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What's the battery charging time?
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To charge an empty Konftel Ego to full capacity takes 6 hours.
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When using Konftel Ego with both Bluetooth and USB at the same time, which connection has the priority?
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The Bluetooth connection has priority over USB.
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Accessories
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Can I use a headset for my privacy?
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Yes, you can use Konftel Ego with a headset for your calls and music.
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Is the battery replaceable?
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No, the Konftel Ego product is sealed to ensure the audio performance.
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What's the battery capacity?
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Konftel Ego can be used in active speech or music mode for 12 hours. It can be idle for 72 hours without charging.
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When would you want to use a headset?
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When someone is standing and speaking at a distance from the other conference participants, for instance, in front of a whiteboard. A headset can help enhance the sound for this person.
A headset allows people with hearing impairments to hear sounds from the other extensions directly in their ear.
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Software update
How to install the latest version
Konftel Ego upgrade v. 1.2.03
2020-04-27
- Changed number of volume steps i Windows (also improved for macOS and Linux)
- Mute during Bluetooth call will send and listen for AT commands
- Set encryption key lenght to minimum of 7 octets
- Allow local volume change when host device does not support volume sync
Update your Konftel Ego
Step 1: Install Konftel Upgrade Utility
The Konftel Upgrade Utility is a program developed by Konftel to update the software on your conference phone.
Download and run the installation file and follow the instructions.
You may have to run the installation program as an administrator.
System Requirements
Download Upgrade Utility
Download Upgrade Utility for MacOS (Only works with Konftel Ego)
Step 2: Update your Konftel conference phone
Launch the Konftel Upgrade Utility, which will now be in your start menu, and follow the instructions.
We recommend that you allow the Konftel Upgrade Utility to automatically download and install the latest software.
When you are done, you can close the Konftel Upgrade Utility and restart your Konftel.
Manual software download
It is also possible to download the latest version and install the file directly from your computer using the Konftel Upgrade Utility. This can be useful if you have restricted internet access or if a conference phone is not installed and connected to the internet.
End-user license agreement (EULA)
By downloading the software, you accept the EULA terms and conditions in this document.
Find a reseller
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Your local resellers
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Holger Klenner
Key Account Manager Germany
+49 (0)2173 499 5841
Key Account Manager Germany
+49 (0)2173 499 5841
Ralf Kalker
Regional Sales Director
+49 (0)221 959 2220
Regional Sales Director
+49 (0)221 959 2220
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Your local resellers
Jeff May
Regional Sales Director
Regional Sales Director
Your local resellers
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Aria Technologies Africa (PTY) Ltd
24 Tsessebe Crescent
Building 9, Corporate Park South
Midrand, 1685, South Africa -
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Electronic Communications Network (PTY) Ltd
Unit 10, Growthpoint Business Park, Midrand, Gauteng
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4
Trenic Industries (PTY) Ltd
Unit C, Building 2, 5 Woodlands Drive Office park
Woodmead 2191, South Africa
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Your local resellers
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Granitor Electro AB
Avd. Fiber och Teknik Dalarna
Zettergrens väg 2, 791 77 Falun -
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Jeff May
Regional Sales Director
Regional Sales Director
Your local resellers
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2
Business Communications Ltd.
Unit 10, Princeton Mews
167-169 London Road
Kingston-upon-Thames KT2 6PT -
18
TinCan Comms Ltd
Walsall, WS2 8TF
The Admiral Building
Maple Leaf Estate, Bloxwich Lane
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When you choose Konftel
Konftel is a pioneer in conference calls. We've been helping companies and organizations around the world to meet at a distance since our launch in 1988. Our conferencing solutions deliver superb audio and video quality for effective and eco-friendly collaboration. We are Climate Neutral Certified.
Would you like help finding the right products for your company? We're here to guide you towards the perfect solution. Simply contact Konftel sales. And have you tried our useful product selector?
Two-year warranty
All Konftel's products come with a two-year warranty. This provides peace of mind for customers and shows that our commitment doesn't end with the purchase. We also offer servicing beyond the warranty period. Find out more under Support.
