To get a smooth start using our video kits you will need to have the DisplayLink driver installed on your laptop. The driver is already on your computer if you have Windows 10 (1607) Anniversary Update or later. Download the DisplayLink driver here.
Try connecting the USB cable to another port on the computer. Wait a while so that the hub can be initiated. If it does not solve your problem, make sure you get a picture if the HDMI cable is plugged directly into the computer.
All Konftel models come with a two-year warranty. The warranty is invalidated if the product has been damaged due to negligence, incorrect use, manipulation or unauthorized modification or if the product has been subjected to fire, an electrical storm or a power surge. A fee will be charged for returned products that are found to have no faults.
Servicing after warranty
Servicing is available after the warranty expires. Create a ticket and describe the error and we will send you a costing.