Konftel 200AUX Support

KONFTEL 200AUX
Support

Register your Konftel today to receive top tips and the latest software

FAQ Interop Contact support Video

Documents

Popular documents
Konftel 200AUX - User Guide

Document downloading

Language

x
Download

Video

Dr Sound explains sound levels

In this visit to the world of sound and acoustics Dr Sound will take you on a tour through the concept of...

Watch video

Dr Sound explains the echo phenomenon

In the first episode of Dr Sound Audio Academy, John-Erik will explain the phenomenon echo in a telecom...

Watch video

Dr Sound: The reverb phenomenon

This time Dr Sound will address another common sound phenomenon, namely reverb.

Watch video

Interoperability

The Konftel 200AUX connects to an analog line on the public telephone network or a PBX via an analog card. This model has been discontinued.

Show full table

ANALOG CONNECTION

Connects to analog public telephone line or PBX with an analog card via a Modular 6/6, RJ11.

FAQs

Browse the categories to find the answer you need

Set up

How do I set up a conference call with a Konftel telephone?
- If three parties wish to have a conference call, it can be done with the help of the three party conference call function in the telephone network/PBX. If more than three parties are to engage in the conference call, you can use a conference call service provided by a service provider.
I hear an echo during the call. What should I do?
- Perform a manual room calibration (trimming). This is heard as static of about 0.5 seconds in length. From the remote or the keyboard, do the following: * Konftel 50 and 60W: Press the Trim button. * Konftel 100/D and 100/R: Press the + and - volume buttons simultaneously. * Konftel 100, 200 and 200NI: Press the volume buttons (down arrow /up arrow) simultaneously or press the trim button on the remote. You could also try to lowering the volume on the Konftel to improve the audio quality.
I press the R/F button but don't get a new dial tone when I want to call next participant. What's wrong?
- You have to change the default R pulse/Flash time. It can vary from country to country but also depend on the PBX to which Konftel is connected.

Other

My Konftel is connected to a PBX. I follow the instructions for multiparty calls, but it doesn't work.

1. Your PBX does not support mulipart calls. Contact your PBX reseller for upgrading.

2. Your PBX needs another command than R3 to connect more parties, read the table below. Note that the commands can differ due to settings in the PBX.

Brand	Model	Command	Notes
Aastra	BusinessPhone	F3
Avaya	IP Office	*47
Avaya	Integral 55	F4	Add-on conference must be active
Ericsson	MD110	3
Euro	Generis	F63
Philips	Sopho IS3000	F	F*3 for new line
Samsung	Office Serv 500	46
Unify/Siemens	HiCom Office	*5
Unify/Siemens	HiPath	*3	or F3 or 53
Vox	Novo	F4
NEC	SV8100/9100		Instructions

Audio

The person on the other end who called in to the meeting says they hear an echo. What should I do?
- Decrease the volume a notch on the Konftel as shown in the instructions in the user guide.
When connecting the telephone clicks one or more times. What is the problem?
- There is nothing wrong. Some Konftel telephones make this noise at the beginning of every call. Either once or three times. When this click occurs, a room calibration takes place to ensure that the telephone works perfectly in your room. When the click occurs three times, it is because the room has difficult acoustics, such as a long echo (longer than 0.5 seconds) or the level of background noise is louder than 45 dBA. Because of the environment, the telephone does not then provide optimal performance.

Still stuck?

Then it's probably time to speak to one of our experts.

Contact support

Two-year warranty

Peace of mind

All Konftel models come with a two-year warranty. The warranty is invalidated if the product has been damaged due to negligence, incorrect use, manipulation or unauthorized modification or if the product has been subjected to fire, an electrical storm or a power surge. A fee will be charged for returned products that are found to have no faults.

Servicing after warranty

Servicing is available after the warranty expires. Create a ticket and describe the error and we will send you a costing.

CREATE CASE

Contact support

Phone

Click here for contact details

E-mail

Response within 24 hours

Find a reseller

Select country

Jeff May
Regional Sales Director

Your local resellers

1

Africa Telco Business (PTY) Ltd

Unit 7 Coram Office Park, Ferero Road, Randparkridge

0027117924962

Website
2

Aria Technologies Africa (PTY) Ltd

24 Tsessebe Crescent
Building 9, Corporate Park South
Midrand, 1685, South Africa

0027112030360

Website
3

Electronic Communications Network (PTY) Ltd

Unit 10, Growthpoint Business Park, Midrand, Gauteng

002710590000

Website
4

Trenic Industries (PTY) Ltd

Unit C, Building 2, 5 Woodlands Drive Office park
Woodmead 2191, South Africa

0027114664278

Website

Show all

When you choose Konftel

Konftel is a pioneer in conference calls. We've been helping companies and organizations around the world to meet at a distance since our launch in 1988. Our conferencing solutions deliver superb audio and video quality for effective and eco-friendly collaboration. We are Climate Neutral Certified.

Would you like help finding the right products for your company? We're here to guide you towards the perfect solution. Simply contact Konftel sales. And have you tried our useful product selector?

Two-year warranty

All Konftel's products come with a two-year warranty. This provides peace of mind for customers and shows that our commitment doesn't end with the purchase. We also offer servicing beyond the warranty period. Find out more under Support.

Try before you buy

Companies can try a product before making their final decision. This demo option is available in most markets with Konftel distribution. Leave your contact details and a sales representative will be in touch.

Try now