If three parties wish to have a conference call, it can be done with the help of the three party conference call function in the telephone network/PBX. If more than three parties are to engage in the conference call, you can use a conference call service provided by a service provider.
When you want to use the mobile connection on the phone double check that you have the correct cable and that you have selected "MOBILE" under the "LINE MODE" button. Then you also have to press the green off-hook button to "activate" the connection.
With some SD cards the Konftel 300 has issues when it tries to read from it. This is fixed in version 1.25 of the Konftel 300 software. You can find more information on how to upgrade on this web page.
Yes, you can use the Konftel 300 if you only want to record a "local" meeting. Do the following: 1. Press the LINE MODE button and select USB (you don't have to connect it to the computer) 2. Press the green off hook button 3. Start the recording by pressing the C/Rec button and confirm with "OK" on the Konftel 300. 4. To stop the recording press the C/Rec button and confirm with "OK"
Since version 1.31 the way Konftel 300 handles USB connection has been changed. Due to this the way to make bridged calls with USB has changed as well. When you have an active analogue/mobile call on the Konftel 300 just press the LINE MODE-button and select USB to bridge the USB call. When you have an active USB call and want to add analogue/mobile to the call. Press the green off-hook button, then press the LINE MODE-button and select USB (which was put on hold when you activated the analogue/mobile connection) to bridge the two connections.
There can be two reasons for this: The conference guide's settings. Check or update the following:
1. Click on Menu
2. Click on Conference Guide and then choose Settings
3. Check/update the setting for request, return and conference. Different PBXs and countries have different flash times You must have the right settings for the conference guide to function properly.
Check or update the following:
1. Click on Menu
2. Click on Setting and then choose Flash/R 3. The predefined Flash time is highlighted. Below are the recommended settings. Flash times: 100 ms – Scandinavia, Europe, Siemens Enterprise Communications HiPath 300 ms – Germany, France, and Israel 500 ms – USA.
Launch the Konftel Upgrade Utility, which will now be in your start menu, and follow the instructions.
We recommend that you allow the Konftel Upgrade Utility to automatically download and install the latest software.
When you are done, you can close the Konftel Upgrade Utility and restart your Konftel.
Manual software download
It is also possible to download the latest version and install the file directly from your computer using the Konftel Upgrade Utility. This can be useful if you have restricted internet access or if a conference phone is not installed and connected to the internet.
All Konftel models come with a two-year warranty. The warranty is invalidated if the product has been damaged due to negligence, incorrect use, manipulation or unauthorized modification or if the product has been subjected to fire, an electrical storm or a power surge. A fee will be charged for returned products that are found to have no faults.
Servicing after warranty
Servicing is available after the warranty expires. Create a ticket and describe the error and we will send you a costing.