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Konftel 300IP Support
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Konftel 300IP - User Guide
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Konftel 300IP - Quick guide
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Admin & Installation Guide – Konftel 300IP
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Safety Declarations – Konftel 300 Series
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PA Interface Box - Quick Guide
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Third Party Notice Terms Konftel 300IP/300IPx
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Product Guide Audio
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Konftel ZTI portal
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IP Telephony
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Extended Use
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Video
Konftel 300IP demo presentation
The Konftel 300IP is a SIP based conference phone incorporating OmniSound® 2.0 with wideband. Efficient...
Watch videoMaking a conference call with Konftel 300IP
How to make a conference call with Konftel 300IP.
Watch videoHow to register Konftel 300IP
This video will describe how you register the Konftel 300IP to a SIP account.
Watch videoAdd expansion microphones to your Konftel
Expansion microphones is available for Konftel 250, Konftel 300, Konftel 300IP and Konftel 300M.
Watch videoConnect your Konftel 300/300IP to an installed audio system.
The PA interface box connects the conference phone with an existing PA system. The PA interface box works with...
Watch videoConnect a wireless headset to your Konftel 300
Connect a wireless headset to your Konftel 300 or Konftel 300IP for better mobility.
Watch videoKonftel 300-series SD-call recording
Learn how to record a conference call with the Konftel conference phones. SD-call recording is available in...
Watch videoUsing the Instant Conference guide
Using the Instant Conference guide on a Konftel conference phone.
Watch videoInteroperability
The Konftel 300IP is SIP-compatible and normally works in any SIP environment. We also optimize and certify the IP conference phone for the market's leading communications platforms in order to guarantee properties and features. Below you will find a clear summary of the solution. If your system is not listed in the table and you need help configuring the Konftel 300IP to your system, contact our support team.
| Brand | Model | Tested | Notes |
|---|---|---|---|
| Alcatel-Lucent | OmniPCX Enterprise | Yes | NA |
| Avaya | Communication Manager | Yes | Application Note |
| Avaya | Integral Enterprise | Yes | Application Note |
| Avaya | IP Office* | Yes | Installation |
| Mitel (Aastra) | MX-ONE | Yes | |
| Mitel (Aastra) | Ascotel i7.7 | Yes | |
| Mitel (Aastra) | BusinessPhone | Yes | |
| Brekeke | PBX 2.0 | Yes | |
| Broadsoft | Broadworks | Yes | Validation announcement Installation |
| Cisco | Cisco Unified Communication Manager | Yes | Installation |
| Digium | Asterisk | Yes | |
| Mitel | 3300 | Yes | |
| NEC Phillips | iS3000 v810.42, SV9100 | Yes | Compatibility Report |
| OpenSER/OpenSIPS | Yes | ||
| Panasonic | NCP500/1000 | Yes | |
| SIPPY | Yes | ||
| Atos Unify (Siemens) | HiPath 4000 (v4.0, v5.0), OpenOffice MX | Yes | |
| Atos Unify | OpenScape Business | Yes | Certificate |
| Atos Unify | OpenScape 4000 V7 | Yes | Certificate Test report |
| Atos Unify | OpenScape Voice V9 | Yes | Certificate Test report |
| Skype Connect | Yes | Installation | |
| 3CX | IP Phone System | Yes | Installation Test protocol |
| CommuniGate | Pro | Yes | Installation Test protocol |
| Advoco NetPBX | Dialect Unified | Yes | Installation Test protocol |
| Broadworks | TDC Scale | Yes | Installation |
| Siemens | OpenScape Office MX | Yes | Test protocol |
| iCentrex | iCentrex | Yes | Installation |
| babyTEL | Yes | Installation | |
| Unotelefoni | Asterisk PBX | Yes | Installation |
| Allworx | Allworx 48x/6x | Yes | |
| Samsung | OfficeServ7200 | Yes | |
| Swyx | SwyxWare | Yes | Test details SwyxWare Certificate |
| Vonage/Vocalocity | Yes | ||
| AltiGen | IP-PBX** | Yes | |
| XBlue Networks | X-50 VoIP Phone System | Yes | |
| ShoreTel | ShoreTel 14.2 | Yes | Application Note Details on ShoreTel |
| Innovaphone | Innovaphone 12R2 | Yes | Status Test report |
| Telia | Touchpoint | Yes |
FAQs
Browse the categories to find the answer you need
Set up
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How do I get my Konftel 300IP/300IPx up and running?
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Watch our video, you can find it here.
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How do I set up a conference call with a Konftel telephone?
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If three parties wish to have a conference call, it can be done with the help of the three party conference call function in the telephone network/PBX. If more than three parties are to engage in the conference call, you can use a conference call service provided by a service provider.
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I can't send DTMF when I try to log in to a conference bridge, what can I do?
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First, make sure that you have the latest version of the software or at least 2.0.1. Change DTMF method to "Inband" under MENU > SETTINGS > ADVANCED > *PIN CODE (1234)* > MEDIA > DTMF SIGNALLING > INBAND Now the DTMF tones should work fine.
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I'm not getting a dialling tone
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Check that the phone is registered. This is shown as a shaded box in the bottom left-hand corner of the screen If the box is not shaded, contact your phone administrator.
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The phone does not register or loses registration over time.
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Try changing the option Allow contact rewrite to No. You will find this option in the web interface under Settings and SIP.
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Audio
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No audio when connected to Allworx 6x in remote office
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Go to Phone System > Handsets > Modify Handset options in Handset Features. Check the box next to "This phone is behind a NAT/firewall and needs transversal assistance"
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The person on the other end who called in to the meeting says they hear an echo. What should I do?
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Decrease the volume a notch on the Konftel as shown in the instructions in the user guide.
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Update
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Can I update the firmware?
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Yes, download the Konftel Upgrade Utility from the Konftel web page and follow the instructions.
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How can I update my Konftel 300IP/IPx with the latest software version?
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You need to log in as an administrator to update software in the Konftel 300IP/IPx. You can search for the most recent version via the web interface and then install it automatically in the Konftel 300IP/IPx. For more details, see "Installation and Administration of Konftel 300IP".
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How can I update my Konftel so I can connect a wireless headset?
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Konftel 300/300IP have headset connection as standard. Earlier revisions can download a free software.
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I'm having trouble updating my unit. Is there fix for that?
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1. Restore the firmware on the phone by pressing and holding the MENU button during boot up of the phone. A rescue menu will appear and you should select "3. Restore firmware"
2. After the phone has booted, go to the web interface and login in as "Admin". Go to Provisioning and update the Konftel with this file: http://www.konftel.com/Download/konftel_300ip/KT300IP_UPGRADE_FIX.kt
3. After the phone has done a successful update it will reboot.
4. When the phone starts again, go to the Provisioning tab and do a normal update to the latest version
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Features
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Can I record while I'm not in a call?
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Yes, you can use the Konftel if you only want to record a "local" meeting. Do the following:
1. Press and hold the C/Rec button and confirm with "OK" on the Konftel.
2. To stop the recording press the C/Rec button and confirm with "OK".
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How can I transfer a call?
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During a active call, press the MENU button on the Konftel. A menu will pop up and then you can select "TRANSFER" and press OK. Enter the number where you want to transfer the active call and then press OK to complete the transfer. Please note that the Konftel 300IP will do a "blind transfer" and it's not supported on all systems.
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Is the entire call recorded or only when someone is talking?
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The entire call is recorded.
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Other
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Issues when calling a hunt group in ShoreTel systems.
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The ShoreTel system has a custom parameter to the "SIP Extension Profile" called XferFailureNotSupported. Please set that to 1 (XferFailureNotSupported=1) in the Custom Parameters field.
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Accessories
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Can I use the old Konftel 200/200W/60W microphones to my Konftel?
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No, you'll need the new expansion microphones with item number 900102113.
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Does the Konftel microphone switch off when extra microphones are connected to my Konftel?
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No, as opposed to the older Konftel models (200/200W/200NI), all three microphones are used.
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Once a wireless headset has been connected to the Konftel, can it be used for answering?
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No. There is only audio transmission going on between the unit and the wireless headset.
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What output is used for the headset and PA system respectively?
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The AUX port. If you intend to use both the wireless headset and PA system at the same time, connect the headset to the PA system.
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Related articles
Software update
How to install the latest version
Konftel 300IP upgrade v. 2.6.22
2021-04-14
- Fixed issue with alias parameter when using UDP
Update your Konftel 300IP
Via web interface
The easiest way to update your Konftel 300IP is via a computer connected to the same network. Log into the Konftel 300IP’s web interface as an administrator. Via the Provisioning tab, you can search for the latest version and install it automatically.
Manual software download
It is also possible to download the latest version and install the file via the Konftel 300IP’s web interface or using an SD card. This can be useful if you have restricted internet access or if a conference phone is not installed and connected to the internet.
End-user license agreement (EULA)
By downloading the software, you accept the EULA terms and conditions in this document.
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Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
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Mattias Hedin
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Regional Sales Director
+49 (0)221 959 2220
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
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Jeff May
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Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
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When you choose Konftel
Konftel is a pioneer in conference calls. We've been helping companies and organizations around the world to meet at a distance since our launch in 1988. Our conferencing solutions deliver superb audio and video quality for effective and eco-friendly collaboration. We are Climate Neutral Certified.
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All Konftel's products come with a two-year warranty. This provides peace of mind for customers and shows that our commitment doesn't end with the purchase. We also offer servicing beyond the warranty period. Find out more under Support.
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