Konftel 50 Support

KONFTEL 50
Support

Register your Konftel today to receive top tips and the latest software

FAQ Interop Contact support Video

Documents

Popular documents
Konftel 50- User Guide

Document downloading

Language

x
Download
Konftel 50 - Quick guide

Document downloading

Language

x
Download
USB Adapter - Quick guide

Document downloading

Language

x
Download

Video

Konftel History

Konftel is a leading company and a strong brand, within audio conferencing equipment. Since 1988, our mission...

Watch video

Dr Sound explains sound levels

In this visit to the world of sound and acoustics Dr Sound will take you on a tour through the concept of...

Watch video

Dr Sound explains the echo phenomenon

In the first episode of Dr Sound Audio Academy, John-Erik will explain the phenomenon echo in a telecom...

Watch video

Interoperability

The Konftel 50 connects to the system telephone via a switchbox. It can also be connected to mobile and handheld DECT phones or a PC via an optional cable. This model has been discontinued.

Show full table

DIGITAL PBX

Compatible with virtually any digital phone set via the provided switchbox (modular 4/4, RJ11, 0.5 m). Analog in/out 3 m modular 6/6, RJ45. Is your system not listed in the table? Please send an e-mail to daniel.anens@konftel.com and we will help you configure the Konftel 50 to your system.

Brand	Type of switchboard	Type of system phone	Tested	Setting in switchbox	Microphone volume
Alcatel	OmniPCX 4200/4400	Alcatel G3, 4000	Yes	I	Pos 1
Ascom	Ascotel 2050		Yes	I
Ascom	Office 35		Yes	II
Avaya	Definity, Index		Yes	I	Pos 2
Cisco	Cisco SIP network	IP7960	Yes	I	Pos 4
Ericsson	MD110	Dialog 3000, 4000	Yes	I	Pos 3
Ericsson	BusinessPhone 250/50	Dialog 3000, 4000	Yes	I	Pos 3
Eurogeneris	Galilei 960		Yes	I
LG	LDK	LDK 420, 140	Yes	I	Pos 3
LG	GDK	GVD 360	Yes	I	Pos 3
NEC	i-series		Yes	I
Nortel	Meridian	2000, 3000	Yes	I	Pos 4
Panasonic	DBS 576		Yes	I
Philips	Sopho 3000	Ergoline	Yes	II
Samsung			Yes	I
Siemens	HiPath	Optiset	Yes	I	Pos 4
Siemens	Hicom	Optiset	Yes	I	Pos 4
Tenovis	Integral 3	T1, T3	Yes	I	Pos 4
Tenovis	Integral 33	T1, T3	Yes	I	Pos 4

MOBILE NETWORK

Connects to cell phones with optional cables, Modular 6/6.
» View all available mobile cables

COMPUTER FOR VOIP AND UC

The Konftel 50 can be connected to the computer's Mic/Line out (3.5 mm) jack. Optional USB adapter available.

Pos 4

FAQs

Browse the categories to find the answer you need

Set up

Can the conference phone be plugged directly into the wall?
- No, the Konftel are connected to the audio portion of your normal system telephone. Call as normal with your telephone and the Konftel 50 or 60W works as a speaker unit.
How do I connect a conference call via my system phone? I have no R button.
- First connect the conference call with your system telephone. Turn on the Konftel when all parties are connected.
How do I set up a conference call with a Konftel telephone?
- If three parties wish to have a conference call, it can be done with the help of the three party conference call function in the telephone network/PBX. If more than three parties are to engage in the conference call, you can use a conference call service provided by a service provider.
I hear an echo during the call. What should I do?
- Perform a manual room calibration (trimming). This is heard as static of about 0.5 seconds in length. From the remote or the keyboard, do the following: * Konftel 50 and 60W: Press the Trim button. * Konftel 100/D and 100/R: Press the + and - volume buttons simultaneously. * Konftel 100, 200 and 200NI: Press the volume buttons (down arrow /up arrow) simultaneously or press the trim button on the remote. You could also try to lowering the volume on the Konftel to improve the audio quality.

Other

Can the Konftel be connected to an analogue telephone?
- The Konftel 50/60W can be connected to virtually all system telephones. If you have an analogue telephone, we recommend the Konftel 250, 100 or Konftel 300, which can be connected to the same connection as your normal analogue telephone.
Which telephones work with the conference phone?
- The conference unit can be connected to virtually all system/IP telephones on the market. For a more detailed check the Interoperability for this product.

Audio

I have a Konftel 50/60W and get no sound. What is the problem?
- - Check that the telephone is turned on. The LEDs should be lit.
  - Trim the Konftel 100/D manually by pressing the volume buttons + and – at the same time. With the Konftel 50 and 60W, press the Trim button.
  - Check that the setting on the switchbox is in the right position. See the user instructions under Switchbox.
  - Check that all cables are properly connected. Disconnect any extension cables and see if the system works. If not, contact your retailer.
  - If you have connected the Konftel 50, 60W or to a PC, check that the sound card and software are capable of Full Duplex. Also check that you have connected the Y cable plugs to the right output on your PC. See the user instructions, under Volume settings.
  - Check that the party you are calling or connecting to has a conference unit, sound card, and software that is capable of Full Duplex, and has sufficient capacity (bandwidth) on their connection. If this does not help, contact your retailer or our technical support.
The person on the other end who called in to the meeting says they hear an echo. What should I do?
- Decrease the volume a notch on the Konftel as shown in the instructions in the user guide.
The person on the other end who called in to the meeting thinks I sound faint/too loud, What should I do?
- The microphone volume can be adjusted. Increase/decrease the volume a notch as shown in the instructions in the user guide, under Volume settings for microphones.
When connecting the telephone clicks one or more times. What is the problem?
- There is nothing wrong. Some Konftel telephones make this noise at the beginning of every call. Either once or three times. When this click occurs, a room calibration takes place to ensure that the telephone works perfectly in your room. When the click occurs three times, it is because the room has difficult acoustics, such as a long echo (longer than 0.5 seconds) or the level of background noise is louder than 45 dBA. Because of the environment, the telephone does not then provide optimal performance.

Still stuck?

Then it's probably time to speak to one of our experts.

Contact support

Two-year warranty

Peace of mind

All Konftel models come with a two-year warranty. The warranty is invalidated if the product has been damaged due to negligence, incorrect use, manipulation or unauthorized modification or if the product has been subjected to fire, an electrical storm or a power surge. A fee will be charged for returned products that are found to have no faults.

Servicing after warranty

Servicing is available after the warranty expires. Create a ticket and describe the error and we will send you a costing.

CREATE CASE

Contact support

Phone

Click here for contact details

E-mail

Response within 24 hours

Find a reseller

Select country

Jeff May
Regional Sales Director

Your local resellers

1

Africa Telco Business (PTY) Ltd

Unit 7 Coram Office Park, Ferero Road, Randparkridge

0027117924962

Website
2

Aria Technologies Africa (PTY) Ltd

24 Tsessebe Crescent
Building 9, Corporate Park South
Midrand, 1685, South Africa

0027112030360

Website
3

Electronic Communications Network (PTY) Ltd

Unit 10, Growthpoint Business Park, Midrand, Gauteng

002710590000

Website
4

Trenic Industries (PTY) Ltd

Unit C, Building 2, 5 Woodlands Drive Office park
Woodmead 2191, South Africa

0027114664278

Website

Show all

When you choose Konftel

Konftel is a pioneer in conference calls. We've been helping companies and organizations around the world to meet at a distance since our launch in 1988. Our conferencing solutions deliver superb audio and video quality for effective and eco-friendly collaboration. We are Climate Neutral Certified.

Would you like help finding the right products for your company? We're here to guide you towards the perfect solution. Simply contact Konftel sales. And have you tried our useful product selector?

Two-year warranty

All Konftel's products come with a two-year warranty. This provides peace of mind for customers and shows that our commitment doesn't end with the purchase. We also offer servicing beyond the warranty period. Find out more under Support.

Try before you buy

Companies can try a product before making their final decision. This demo option is available in most markets with Konftel distribution. Leave your contact details and a sales representative will be in touch.

Try now