Compatible with virtually any digital phone set via the provided switchbox (modular 4/4, RJ11, 0.5 m). Analog in/out 3 m modular 6/6, RJ45. Is your system not listed in the table? Please send an e-mail to firstname.lastname@example.org and we will help you configure the Konftel 50 to your system.
If three parties wish to have a conference call, it can be done with the help of the three party conference call function in the telephone network/PBX. If more than three parties are to engage in the conference call, you can use a conference call service provided by a service provider.
Perform a manual room calibration (trimming). This is heard as static of about 0.5 seconds in length. From the remote or the keyboard, do the following: * Konftel 50 and 60W: Press the Trim button. * Konftel 100/D and 100/R: Press the + and - volume buttons simultaneously. * Konftel 100, 200 and 200NI: Press the volume buttons (down arrow /up arrow) simultaneously or press the trim button on the remote. You could also try to lowering the volume on the Konftel to improve the audio quality.
The Konftel 50/60W can be connected to virtually all system telephones. If you have an analogue telephone, we recommend the Konftel 250, 100 or Konftel 300, which can be connected to the same connection as your normal analogue telephone.
Check that the telephone is turned on. The LEDs should be lit.
Trim the Konftel 100/D manually by pressing the volume buttons + and – at the same time. With the Konftel 50 and 60W, press the Trim button.
Check that the setting on the switchbox is in the right position. See the user instructions under Switchbox.
Check that all cables are properly connected. Disconnect any extension cables and see if the system works. If not, contact your retailer.
If you have connected the Konftel 50, 60W or to a PC, check that the sound card and software are capable of Full Duplex. Also check that you have connected the Y cable plugs to the right output on your PC. See the user instructions, under Volume settings.
Check that the party you are calling or connecting to has a conference unit, sound card, and software that is capable of Full Duplex, and has sufficient capacity (bandwidth) on their connection. If this does not help, contact your retailer or our technical support.
There is nothing wrong. Some Konftel telephones make this noise at the beginning of every call. Either once or three times. When this click occurs, a room calibration takes place to ensure that the telephone works perfectly in your room. When the click occurs three times, it is because the room has difficult acoustics, such as a long echo (longer than 0.5 seconds) or the level of background noise is louder than 45 dBA. Because of the environment, the telephone does not then provide optimal performance.
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All Konftel models come with a two-year warranty. The warranty is invalidated if the product has been damaged due to negligence, incorrect use, manipulation or unauthorized modification or if the product has been subjected to fire, an electrical storm or a power surge. A fee will be charged for returned products that are found to have no faults.
Servicing after warranty
Servicing is available after the warranty expires. Create a ticket and describe the error and we will send you a costing.