Konftel 55

Konftel 55 Support

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Documents

Popular documents
Product Data Sheet – Konftel 55

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Konftel 55- User Guide

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Konftel 55 - Quick guide

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Feature Layer - Avaya

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Feature Layer - Cisco Jabber

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Feature Layer - Lync

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Feature Layer - Skype

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Konftel 55 Series - Safety Declarations

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Video

Using Konftel 55 series with Skype

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Using Konftel 55 series with Microsoft Lync

This video describes the Microsoft Lync integration in the Konftel 55 series.

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Using Konftel 55 series with a deskphone

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Konftel 55 series - record your calls

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Use Konftel 55 series with Scopia Desktop

This video will show you how to use Konftel 55 series with the Scopia Desktop client.

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Use Konftel 55 series with Vidyo Desktop

This video will show you how to use Konftel 55 series with the Vidyo Desktop client.

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Interoperability

The Konftel 55 supports a variety of connectivity and IT environments. Below you will find a clear summary of the solution.

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DIGITAL PBX

Compatible with virtually any digital phone set via the additional Deskphone adapter (900102126).

COMPUTER FOR VOIP AND UC

Connects to computer with enclosed USB cable, 2.0.

Operating system	Audio	Upgrade*
Windows XP/Vista/7/8/10	Yes	Yes
Mac OS X 10.6/10.11	Yes	No
Linux (Fedora 20)	Yes	No

* Upgrade the conference phone via the Upgrade Utility

MOBILE NETWORK

Connects to cell phones with optional cables.

» View all available mobile cables

FAQs

Browse the categories to find the answer you need

Set up

Can I connect Konftel 55 series to my digital/IP deskphone?
- Yes, using the deskphone adapter you will be able to do that. See video below how to connect to deskphone.
Can I connect speakers to the headset port on the Konftel 55?
- No, that is not possible.
My Konftel 55 does not start.
- Please use the power adapter and hold the MUTE-button while you power up the unit. It should boot into upgrade mode. Upgrade the phone using SD card or with Konftel Upgrade Utility. When the upgrade has completed successfully you will be able to start your phone.
Which different connections can I combine (bridge)
- You can combine (bridge) the following connections. USB - Deskphone adapter USB - Mobile cable USB - Bluetooth* *Only if you have Konftel 55W.

Audio

I get poor microphone audio when using Konftel 55 series with my web meeting tool (eg. Scopia, WebEx)
- Make sure that it is the Konftel microphone that's used when you talk. The LEDs on the Konftel should be blue when the microphone is active. Sometimes you will have to restart Internet Explorer before you can use the Konftel 55 as audio device.
The person on the other end who called in to the meeting thinks I sound faint/too loud, What should I do?
- The microphone volume can be adjusted. Increase/decrease the volume a notch as shown in the instructions in the user guide, under Volume settings for microphones.
Will both microphone and speaker audio go to the headset when I connect it?
- Yes, you will get both speaker and microphone audio to your headset when it's connected to the Konftel 55 series. No audio will be going to the speaker and microphone on the Konftel 55. See video below on how to connect the headset.

Update

Can I update the firmware?
- Yes, download the Konftel Upgrade Utility from the Konftel web page and follow the instructions.
How do I update the software on my Konftel?
- You can update Konftel using USB or SD memory card. You will find the latest software on this web page.
  
  See the videos below on how to update.
  
  Using USB
  
  Using SD memory card

Features

Does my Konftel 55W/Wx charge the battery over USB?
- Yes, the Konftel 55W/Wx will charge the battery over USB.
Is the entire call recorded or only when someone is talking?
- The entire call is recorded.

Other

My Konftel 55/55Wx sometimes turns off during meetings, why?
- When you connect the Konftel 55 and Konftel 55Wx with USB, also make sure to plug the wall power to the unit. The wall power adapter with a separate connection cable is included in the original box. This will make sure that you have a unit with optimal audio performance.
Which telephones work with the conference phone?
- The conference unit can be connected to virtually all system/IP telephones on the market. For a more detailed check the Interoperability for this product.

Accessories

Can I connect my Konftel 55/55W to the headset port on an Alcate-Lucent phone 8- & 9-series?
- Yes, you can use the Plantronics cable with PN 38378-01 connected to the deskphone adapter of the Konftel 55/55W to the headset port on the Alcatel-Lucent phone. See cable below.
Does the Konftel microphone switch off when extra microphones are connected to my Konftel?
- No, as opposed to the older Konftel models (200/200W/200NI), all three microphones are used.

Still stuck?

Then it's probably time to speak to one of our experts.

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Software update

How to install the latest version

Konftel 55 upgrade v. 3.1.5
2017-11-17

Improved battery indication
Improved headset features (listening mode, external microphone) for Konftel 55Wx and Konftel 55 with model name 55D01E.

View changelog

Upgrade your Konftel 55

Step 1: Install Konftel Upgrade Utility

The Konftel Upgrade Utility is a program developed by Konftel to update the software on your conference phone.

Download and run the installation file and follow the instructions.

You may have to run the installation program as an administrator.

Download Upgrade Utility

Step 2: Update your Konftel conference phone

Launch the Konftel Upgrade Utility, which will now be in your start menu, and follow the instructions.

We recommend that you allow the Konftel Upgrade Utility to automatically download and install the latest software.

When you are done, you can close the Konftel Upgrade Utility and restart your Konftel.

Manual software download

It is also possible to download the latest version and install the file directly from your computer using the Konftel Upgrade Utility. This can be useful if you have restricted internet access or if a conference phone is not installed and connected to the internet. Another option is to update the software with an SD memory card. (The Konftel 55 uses the same software for updating via an SD card as for updating via the Konftel Upgrade Utility).

Download software

Konftel Device Connector » View change log

End-user license agreement (EULA)

By downloading the software, you accept the EULA terms and conditions in this document.

EULA document

Two-year warranty

Peace of mind

All Konftel models come with a two-year warranty. The warranty is invalidated if the product has been damaged due to negligence, incorrect use, manipulation or unauthorized modification or if the product has been subjected to fire, an electrical storm or a power surge. A fee will be charged for returned products that are found to have no faults.

Servicing after warranty

Servicing is available after the warranty expires. Create a ticket and describe the error and we will send you a costing.

Konftel 55 Support

Konftel Knowledge Base

Documents