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Konftel 55Wx Support
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Konftel 55Wx - Quick guide
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Konftel 55Wx - User Guide
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Product Data Sheet – Konftel 55
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Feature Layer - Avaya
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Feature Layer - Cisco Jabber
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Feature Layer - Lync
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Feature Layer - Skype
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Konftel 55 Series - Safety Declarations
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Product Guide Audio
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Konftel 55 Series - Unify Adapter
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Video
Using Konftel 55 series with Microsoft Lync
This video describes the Microsoft Lync integration in the Konftel 55 series.
Watch videoUsing Konftel 55 series with a deskphone
Watch videoKonftel 55 series - record your calls
Watch videoAdd expansion microphones to your Konftel
Expansion microphones is available for Konftel 250, Konftel 300, Konftel 300IP and Konftel 300M.
Watch videoKonftel 55 series - connect headset
Watch videoPair with Bluetooth
Watch videoBridge on-going Bluetooth call with USB
Watch videoHow to transfer a call
Watch videoKonftel 55 series - how to update using USB
Watch videoKonftel 55 series - how to update using SD
Watch videoInteroperability
The Konftel 55Wx supports a variety of connectivity and IT environments. Below you will find a clear summary of the solution.
DIGITAL PBX
Compatible with virtually any digital phone set via the additional Deskphone adapter (900102126).
COMPUTER FOR VOIP AND UC
Connects to computer with enclosed USB cable, 2.0.
| Operating system | Audio | Upgrade* |
|---|---|---|
| Windows XP/Vista/7/8/10 | Yes | Yes |
| Mac OS X 10.6/10.11 | Yes | No |
| Linux (Fedora 20) | Yes | No |
* Upgrade the conference phone via the Upgrade Utility
BLUETOOTH
Compatible with most devices that support the Bluetooth® (v 3.0) supporting profiles A2DP, AVRCP v1.5, HFP v1.6 and HSP.
MOBILE NETWORK
Connects to cell phones with optional cables.
FAQs
Browse the categories to find the answer you need
Set up
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Can I connect Konftel 55 series to my digital/IP deskphone?
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Yes, using the deskphone adapter you will be able to do that. See video below how to connect to deskphone.
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Can I connect speakers to the headset port on the Konftel 55?
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No, that is not possible.
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My Konftel 55 does not start.
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Please use the power adapter and hold the MUTE-button while you power up the unit. It should boot into upgrade mode. Upgrade the phone using SD card or with Konftel Upgrade Utility. When the upgrade has completed successfully you will be able to start your phone.
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Which different connections can I combine (bridge)
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You can combine (bridge) the following connections. USB - Deskphone adapter USB - Mobile cable USB - Bluetooth* *Only if you have Konftel 55W.
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Audio
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I get poor microphone audio when using Konftel 55 series with my web meeting tool (eg. Scopia, WebEx)
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Make sure that it is the Konftel microphone that's used when you talk. The LEDs on the Konftel should be blue when the microphone is active. Sometimes you will have to restart Internet Explorer before you can use the Konftel 55 as audio device.
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The person on the other end who called in to the meeting thinks I sound faint/too loud, What should I do?
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The microphone volume can be adjusted. Increase/decrease the volume a notch as shown in the instructions in the user guide, under Volume settings for microphones.
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Will both microphone and speaker audio go to the headset when I connect it?
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Yes, you will get both speaker and microphone audio to your headset when it's connected to the Konftel 55 series. No audio will be going to the speaker and microphone on the Konftel 55. See video below on how to connect the headset.
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Update
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Can I update the firmware?
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Yes, download the Konftel Upgrade Utility from the Konftel web page and follow the instructions.
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How do I update the software on my Konftel?
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You can update Konftel using USB or SD memory card. You will find the latest software on this web page.
See the videos below on how to update.
Using USB
Using SD memory card
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Features
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Does my Konftel 55W/Wx charge the battery over USB?
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Yes, the Konftel 55W/Wx will charge the battery over USB.
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How do I pair my mobile phone to Konftel 55Wx?
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See video below on how to pair your mobile phone to Konftel 55Wx with Bluetooth.
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Is the entire call recorded or only when someone is talking?
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The entire call is recorded.
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Other
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My Konftel 55/55Wx sometimes turns off during meetings, why?
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When you connect the Konftel 55 and Konftel 55Wx with USB, also make sure to plug the wall power to the unit. The wall power adapter with a separate connection cable is included in the original box. This will make sure that you have a unit with optimal audio performance.
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Which telephones work with the conference phone?
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The conference unit can be connected to virtually all system/IP telephones on the market. For a more detailed check the Interoperability for this product.
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Accessories
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Can I connect my Konftel 55/55W to the headset port on an Alcate-Lucent phone 8- & 9-series?
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Yes, you can use the Plantronics cable with PN 38378-01 connected to the deskphone adapter of the Konftel 55/55W to the headset port on the Alcatel-Lucent phone. See cable below.
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Does the Konftel microphone switch off when extra microphones are connected to my Konftel?
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No, as opposed to the older Konftel models (200/200W/200NI), all three microphones are used.
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Software update
How to install the latest version
Konftel 55Wx upgrade v. 3.1.5
2017-11-17
- Improved battery indication
- Improved headset features (listening mode, external microphone) for Konftel 55Wx and Konftel 55 with model name 55D01E.
Update your Konftel 55Wx
Step 1: Install Konftel Upgrade Utility
The Konftel Upgrade Utility is a program developed by Konftel to update the software on your conference phone.
Download and run the installation file and follow the instructions.
You may have to run the installation program as an administrator.
System RequirementsDownload Upgrade Utility
Step 2: Update your conference phone
Launch the Konftel Upgrade Utility, which you will find in your start menu, and follow the instructions.
We recommend that you allow the Konftel Upgrade Utility to automatically download and install the latest software.
When you are done, you can close the Konftel Upgrade Utility and restart your Konftel.
Manual software download
It is also possible to download the latest version and install the file directly from your computer using the Konftel Upgrade Utility. This can be useful if you have restricted internet access or if a conference phone is not installed and connected to the internet. Another option is to update the software with an SD memory card. (The Konftel 55Wx uses the same software for updating via an SD card as for updating via the Konftel Upgrade Utility).
Konftel Device Connector » View change log
End-user license agreement (EULA)
By downloading the software, you accept the EULA terms and conditions in this document.
Find a reseller
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Your local resellers
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Holger Klenner
Key Account Manager Germany
+49 (0)2173 499 5841
Key Account Manager Germany
+49 (0)2173 499 5841
Ralf Kalker
Regional Sales Director
+49 (0)221 959 2220
Regional Sales Director
+49 (0)221 959 2220
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Your local resellers
Jeff May
Regional Sales Director
Regional Sales Director
Your local resellers
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Aria Technologies Africa (PTY) Ltd
24 Tsessebe Crescent
Building 9, Corporate Park South
Midrand, 1685, South Africa -
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Electronic Communications Network (PTY) Ltd
Unit 10, Growthpoint Business Park, Midrand, Gauteng
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4
Trenic Industries (PTY) Ltd
Unit C, Building 2, 5 Woodlands Drive Office park
Woodmead 2191, South Africa
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Your local resellers
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Granitor Electro AB
Avd. Fiber och Teknik Dalarna
Zettergrens väg 2, 791 77 Falun -
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Jeff May
Regional Sales Director
Regional Sales Director
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Business Communications Ltd.
Unit 10, Princeton Mews
167-169 London Road
Kingston-upon-Thames KT2 6PT -
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TinCan Comms Ltd
Walsall, WS2 8TF
The Admiral Building
Maple Leaf Estate, Bloxwich Lane
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When you choose Konftel
Konftel is a pioneer in conference calls. We've been helping companies and organizations around the world to meet at a distance since our launch in 1988. Our conferencing solutions deliver superb audio and video quality for effective and eco-friendly collaboration. We are Climate Neutral Certified.
Would you like help finding the right products for your company? We're here to guide you towards the perfect solution. Simply contact Konftel sales. And have you tried our useful product selector?
Two-year warranty
All Konftel's products come with a two-year warranty. This provides peace of mind for customers and shows that our commitment doesn't end with the purchase. We also offer servicing beyond the warranty period. Find out more under Support.
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