Konftel Knowledge Base
Find the answers you are looking for in our extensive knowledge base.
Konftel Cam20 Support
To receive top tips and the latest firmware for your product, subscribe to firmware updates and latest news.
SubscribeDocuments
- Popular documents
-
Quick Guide – Konftel Cam20
Document downloading
x
Download -
User guide – Konftel Cam20
Document downloading
x
Download -
Installation Guide – Konftel Cam20 Video kits
Document downloading
x
Download
- Related documents
-
Product Data Sheet – Konftel Cam20
Document downloading
x
Download -
Product Guide Cameras
Document downloading
x
Download
Interoperability
| Brand | Platform | Tested | Notes |
|---|---|---|---|
| Chat / Hangouts /Meet | Yes | ||
| Microsoft |
Teams |
Yes |
|
| Zoom | Zoom Rooms | Yes (certified) | N/A |
FAQs
Browse the categories to find the answer you need
Konftel OCC Hub
-
Can I connect two screens to the hub?
-
No, there is only one HDMI output.
-
-
Can I extend the cable between my PC and hub?
-
We do not recommend extending the cable between the PC and the Konftel OCC hub. But if required, look for high quality active extension cables.
-
-
Can you charge Konftel 55Wx and Konftel Ego via hub even though no PC is connected?
-
Yes, if the audio device is connected to the correct port on the hub, it will charge even if no PC is connected.
-
-
Do I have to plug the HDMI cable into the hub?
-
No, you do not need to plug a HDMI cable into the hub. The hub can be used to connect only the audio device and the camera. HDMI is used to connect the screen in the room.
-
-
Do my computer need software drivers to connect Konftel OCC Hub?
-
To get a smooth start using our video kits you will need to have the DisplayLink driver installed on your laptop. The driver is already on your computer if you have Windows 10 (1607) Anniversary Update or later. Download the DisplayLink driver here.
-
-
I do not get an image on the screen/TV via the hub (with USB cable). What can I do?
-
Try connecting the USB cable to another port on the computer. Wait a while so that the hub can be initiated. If it does not solve your problem, make sure you get a picture if the HDMI cable is plugged directly into the computer.
-
-
I only have USB-C on my computer, can I use an adapter to connect the Konftel OCC hub?
-
Yes, you can use a USB-C to USB-A adapter.
-
Camera
-
Can I just buy a camera?
-
Yes, our conference cameras are available for purchase as separate products. It’s a great option if you already have a Konftel speakerphone with USB. It is, however, recommended that you also buy the Konftel OCC Hub as an accessory to create a solution that is really easy to use.
-
-
Can I mount the Konftel Cam20 upside down?
-
Yes, you can flip the image vertically and/or horizontally.
-
-
Can I use longer cables than those included?
-
Yes, search for high quality active extension cables*.
*When you use an extension cable, it might degrade the signal quality and affect the overall performance.
-
-
Do I need drivers for the camera?
-
No, no drivers are required.
-
-
How long are the supplied cables?
-
The cable lengths are: 3 meters between hub and computer, 5 meters between hub and camera and 5 meters between hub and speakerphone.
-
-
Is it possible to zoom with Konftel Cam20?
-
Yes, the Konftel Cam20 camera supports EPTZ (Electronic Pan Tilt Zoom), often called digital zoom. The picture can be cut down or moved within the parameters of the camera’s fixed position.
-
-
The camera does not work in my client, what can I do?
-
Make sure that Konftel Cam20/Cam50 is selected in your client. Try connecting the USB cable to another port on the computer. If it does not work, try another client or restart the computer.
-
-
What do I need the remote control for?
-
You use it mainly to control the camera’s PTZ function, choose a preset image framing, adjust picture settings and select profiles for different light conditions.
-
Software update
How to install the latest version
Konftel Cam20 upgrade v. 10.0.05
2022-01-20
- Added support for auto framing.
- Fix USB 3.0 detection issue (serial number starting with C2A...)
Update your Konftel Cam20
Download Latest Software (Win)
Download Latest Software (Mac)
Follow these steps:
- Unzip the files.
- Make sure that the camera is plugged in.
- Double click on the Konftel Cam Upgrade Utility exe-file.
- Make sure that the message “ Camera connection is successful” is shown in the bottom of the application.
- Press Auto upgrade to start the updating process. Confirm any questions with Yes and OK.
- The process will take up to two minutes.
- Wait for “Upgrade is completed!” message.
- Confirm with OK to finalize the update.
Find a reseller
Holger Klenner
Key Account Manager Germany
+49 (0)2173 499 5841
Key Account Manager Germany
+49 (0)2173 499 5841
Ralf Kalker
Regional Sales Director
+49 (0)221 959 2220
Regional Sales Director
+49 (0)221 959 2220
Your local resellers
-
1
-
2
Aria Technologies Africa (PTY) Ltd
24 Tsessebe Crescent
Building 9, Corporate Park South
Midrand, 1685, South Africa -
3
Electronic Communications Network (PTY) Ltd
Unit 10, Growthpoint Business Park, Midrand, Gauteng
-
4
Trenic Industries (PTY) Ltd
Unit C, Building 2, 5 Woodlands Drive Office park
Woodmead 2191, South Africa
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Your local resellers
-
11
Granitor Electro AB
Avd. Fiber och Teknik Dalarna
Zettergrens väg 2, 791 77 Falun -
13
-
15
Your local resellers
-
2
Business Communications Ltd.
Unit 10, Princeton Mews
167-169 London Road
Kingston-upon-Thames KT2 6PT -
18
TinCan Comms Ltd
Walsall, WS2 8TF
The Admiral Building
Maple Leaf Estate, Bloxwich Lane
x
When you choose Konftel
Konftel is a pioneer in conference calls. We've been helping companies and organizations around the world to meet at a distance since our launch in 1988. Our conferencing solutions deliver superb audio and video quality for effective and eco-friendly collaboration. We are Climate Neutral Certified.
Would you like help finding the right products for your company? We're here to guide you towards the perfect solution. Simply contact Konftel sales. And have you tried our useful product selector?
Two-year warranty
All Konftel's products come with a two-year warranty. This provides peace of mind for customers and shows that our commitment doesn't end with the purchase. We also offer servicing beyond the warranty period. Find out more under Support.
