Konftel Cam20 Support

To receive top tips and the latest firmware for your product, subscribe to firmware updates and latest news.


Konftel Knowledge Base

Find the answers you are looking for in our extensive knowledge base.

Knowledge base



Brand Platform Tested  Notes
Google Chat / Hangouts /Meet Yes

Zoom Zoom Rooms Yes (certified) N/A


Browse the categories to find the answer you need

Konftel OCC Hub


Still stuck?

Then it's probably time to speak to one of our experts.

Contact support

Software update

How to install the latest version

Konftel Cam20 upgrade v. 10.0.05

  • Added support for auto framing.
  • Fix USB 3.0 detection issue (serial number starting with C2A...)
View changelog

Update your Konftel Cam20

Download Latest Software (Win)

Download Latest Software (Mac)

Follow these steps:

  1. Unzip the files.
  2. Make sure that the camera is plugged in.
  3. Double click on the Konftel Cam Upgrade Utility exe-file.
  4. Make sure that the message “ Camera connection is successful” is shown in the bottom of the application.
  5. Press Auto upgrade to start the updating process. Confirm any questions with Yes and OK.
  6. The process will take up to two minutes.
  7. Wait for “Upgrade is completed!” message.
  8. Confirm with OK to finalize the update.

Two-year warranty

Peace of mind

All Konftel models come with a two-year warranty. The warranty is invalidated if the product has been damaged due to negligence, incorrect use, manipulation or unauthorized modification or if the product has been subjected to fire, an electrical storm or a power surge. A fee will be charged for returned products that are found to have no faults.

Servicing after warranty

Servicing is available after the warranty expires. Create a ticket and describe the error and we will send you a costing.


Contact support


Response within 24 hours