Konftel Cam20 Support

To receive top tips and the latest firmware for your product, subscribe to firmware updates and latest news.

Subscribe

Konftel Knowledge Base

Find the answers you are looking for in our extensive knowledge base.

Knowledge base

Documents

Interoperability

Brand Platform Tested  Notes
Google Chat / Hangouts /Meet Yes
Microsoft
Teams
Yes

Zoom Zoom Rooms Yes (certified) N/A

FAQs

Browse the categories to find the answer you need

Konftel OCC Hub

Camera

Still stuck?

Then it's probably time to speak to one of our experts.

Contact support

Software update

How to install the latest version

Konftel Cam20 upgrade v. 10.0.05
2022-01-20

  • Added support for auto framing.
  • Fix USB 3.0 detection issue (serial number starting with C2A...)
View changelog

Update your Konftel Cam20

Download Latest Software (Win)

Download Latest Software (Mac)

Follow these steps:

  1. Unzip the files.
  2. Make sure that the camera is plugged in.
  3. Double click on the Konftel Cam Upgrade Utility exe-file.
  4. Make sure that the message “ Camera connection is successful” is shown in the bottom of the application.
  5. Press Auto upgrade to start the updating process. Confirm any questions with Yes and OK.
  6. The process will take up to two minutes.
  7. Wait for “Upgrade is completed!” message.
  8. Confirm with OK to finalize the update.

Two-year warranty

Peace of mind

All Konftel models come with a two-year warranty. The warranty is invalidated if the product has been damaged due to negligence, incorrect use, manipulation or unauthorized modification or if the product has been subjected to fire, an electrical storm or a power surge. A fee will be charged for returned products that are found to have no faults.

Servicing after warranty

Servicing is available after the warranty expires. Create a ticket and describe the error and we will send you a costing.

CREATE CASE

Contact support

Phone

Response within 24 hours

Find a reseller

Jörgen Rönnqvist
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries



Ralf Kalker
Ralf Kalker
Regional Sales Director
+49 (0)221 959 2220


Ralf Kalker
Ralf Kalker
Regional Sales Director
+49 (0)221 959 2220


Ralf Kalker
Ralf Kalker
Regional Sales Director
+49 (0)221 959 2220


Nipun Khanna
Nipun Khanna
Sales director for Southern Asia and ME



Ralf Kalker
Ralf Kalker
Regional Sales Director
+49 (0)221 959 2220


Simon Chin
Simon Chin
Regional Sales Director APAC



Jörgen Rönnqvist
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries


Your local resellers

Show all
Jörgen Rönnqvist
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries



Jörgen Rönnqvist
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries


Your local resellers

Show all
Ralf Kalker
Ralf Kalker
Regional Sales Director
+49 (0)221 959 2220


Holger Klenner
Holger Klenner
Key Account Manager Germany
+49 (0)2173 499 5841
Ralf Kalker
Ralf Kalker
Regional Sales Director
+49 (0)221 959 2220



Your local resellers

Show all
Jörgen Rönnqvist
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries



Simon Chin
Simon Chin
Regional Sales Director APAC



Jörgen Rönnqvist
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries



Nipun Khanna
Nipun Khanna
Sales director for Southern Asia and ME



Simon Chin
Simon Chin
Regional Sales Director APAC



Ralf Kalker
Ralf Kalker
Regional Sales Director
+49 (0)221 959 2220


Simon Chin
Simon Chin
Regional Sales Director APAC



Ralf Kalker
Ralf Kalker
Regional Sales Director
+49 (0)221 959 2220


Jörgen Rönnqvist
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries



Ralf Kalker
Ralf Kalker
Regional Sales Director
+49 (0)221 959 2220


Jörgen Rönnqvist
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries



Ralf Kalker
Ralf Kalker
Regional Sales Director
+49 (0)221 959 2220



Your local resellers

Show all
Jörgen Rönnqvist
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries


Your local resellers

Show all

Your local resellers

Show all
Ralf Kalker
Ralf Kalker
Regional Sales Director
+49 (0)221 959 2220



Your local resellers

  • 1

    Africa Telco Business (PTY) Ltd

    Unit 7 Coram Office Park, Ferero Road, Randparkridge

    0027117924962

  • 2

    Aria Technologies Africa (PTY) Ltd

    24 Tsessebe Crescent
    Building 9, Corporate Park South
    Midrand, 1685, South Africa

    0027112030360

  • 3

    Electronic Communications Network (PTY) Ltd

    Unit 10, Growthpoint Business Park, Midrand, Gauteng

    002710590000

  • 4

    Trenic Industries (PTY) Ltd

    Unit C, Building 2, 5 Woodlands Drive Office park
    Woodmead 2191, South Africa

    0027114664278

Show all
Nipun Khanna
Nipun Khanna
Sales director for Southern Asia and ME



Jörgen Rönnqvist
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries



Jörgen Rönnqvist
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries


Your local resellers

Show all
Ralf Kalker
Ralf Kalker
Regional Sales Director
+49 (0)221 959 2220


Simon Chin
Simon Chin
Regional Sales Director APAC



Ralf Kalker
Ralf Kalker
Regional Sales Director
+49 (0)221 959 2220


Ralf Kalker
Ralf Kalker
Regional Sales Director
+49 (0)221 959 2220


Ralf Kalker
Ralf Kalker
Regional Sales Director
+49 (0)221 959 2220



Your local resellers

Show all
Ralf Kalker
Ralf Kalker
Regional Sales Director
+49 (0)221 959 2220


x

When you choose Konftel

Konftel is a pioneer in conference calls. We've been helping companies and organizations around the world to meet at a distance since our launch in 1988. Our conferencing solutions deliver superb audio and video quality for effective and eco-friendly collaboration. We are Climate Neutral Certified.


Would you like help finding the right products for your company? We're here to guide you towards the perfect solution. Simply contact Konftel sales. And have you tried our useful product selector?


Two-year warranty

All Konftel's products come with a two-year warranty. This provides peace of mind for customers and shows that our commitment doesn't end with the purchase. We also offer servicing beyond the warranty period. Find out more under Support.