To get a smooth start using our video kits you will need to have the DisplayLink driver installed on your laptop. The driver is already on your computer if you have Windows 10 (1607) Anniversary Update or later. Download the DisplayLink driver here.
Try connecting the USB cable to another port on the computer. Wait a while so that the hub can be initiated. If it does not solve your problem, make sure you get a picture if the HDMI cable is plugged directly into the computer.
Yes, our conference cameras are available for purchase as separate products. It’s a great option if you already have a Konftel speakerphone with USB. It is, however, recommended that you also buy the Konftel OCC Hub as an accessory to create a solution that is really easy to use.
Double click on the Konftel Cam Upgrade Utility exe-file.
Make sure that the message “ Camera connection is successful” is shown in the bottom of the application.
Press Auto upgrade to start the updating process. Confirm any questions with Yes and OK.
The process may take up to 15 minutes.
Wait for “Upgrade is completed!” message.
Confirm with OK to finalize the update.
Peace of mind
All Konftel models come with a two-year warranty. The warranty is invalidated if the product has been damaged due to negligence, incorrect use, manipulation or unauthorized modification or if the product has been subjected to fire, an electrical storm or a power surge. A fee will be charged for returned products that are found to have no faults.
Servicing after warranty
Servicing is available after the warranty expires. Create a ticket and describe the error and we will send you a costing.