Konftel IP DECT 10 Support

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Konftel Wireless IP with IP DECT 10 and Konftel 300Wx

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Konftel IP DECT 10

How to install the latest version

Konftel IP DECT 10 upgrade v. 5.00 B01
2020-05-18

If you have issues with outgoing calls with this release after upgrade from 3.55 version, please do a base defaults and re-register Konftel 300Wx to the base and test again.

Make sure you are using DECT version 937 or later on Konftel 300Wx before you upgrade Konftel IP DECT 10 to this version. Check MENU > STATUS > DECT version before upgrade.
  • Improve stability when having music-on-hold (MOH)
  • Trigger a reboot if "Configuration Server Address" is changed
  • Add ring delay with incoming call rining to Call group
  • Improve TCP/TLS stability (heapleak)
  • Fix stability issue when doing transfer
View changelog

Update your IP DECT 10

Update via web interface

  1. Log in to the web interface of the IP DECT 10. 
    (You can find the IP address in MENU > STATUS of the Konftel 300Wx)
  2. Click on "Firmware Update" and enter the following values:
    Firmware update server address = http://upgrade.konftel.com
    Firmware path = /Download/konftel_ip_dect_10
    Required version = eg. 355 for version 3.55
    Required branch = eg. 22 for branch 22 (required only if version is same as on IP DECT 10)

    IP DECT 10 web interface
  3. Click on “Save/Start update” to proceed with the update.
  4. LEDs will flash red during update and turn green when done.
  5. Log in to IP DECT 10 and check firmware version on status page.
    IP DECT 10 web interface - status


Manual software download

This can be useful if you have restricted internet access or if a conference phone is not installed and connected to the internet.

Konftel IP DECT 10 » View changelog


End-user license agreement (EULA)

By downloading the software, you accept the EULA terms and conditions in this document.

EULA document

Two-year warranty

Peace of mind

All Konftel models come with a two-year warranty. The warranty is invalidated if the product has been damaged due to negligence, incorrect use, manipulation or unauthorized modification or if the product has been subjected to fire, an electrical storm or a power surge. A fee will be charged for returned products that are found to have no faults.

Servicing after warranty

Servicing is available after the warranty expires. Create a ticket and describe the error and we will send you a costing.

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Jörgen Rönnqvist
Jörgen Rönnqvist
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Ralf Kalker
Ralf Kalker
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+49 (0)221 959 2220


Ralf Kalker
Ralf Kalker
Regional Sales Director
+49 (0)221 959 2220


Ralf Kalker
Ralf Kalker
Regional Sales Director
+49 (0)221 959 2220


Nipun Khanna
Nipun Khanna
Sales director for Southern Asia and ME



Ralf Kalker
Ralf Kalker
Regional Sales Director
+49 (0)221 959 2220


Simon Chin
Simon Chin
Regional Sales Director APAC



Jörgen Rönnqvist
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries


Your local resellers

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Jörgen Rönnqvist
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries



Jörgen Rönnqvist
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries


Your local resellers

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Ralf Kalker
Ralf Kalker
Regional Sales Director
+49 (0)221 959 2220


Holger Klenner
Holger Klenner
Key Account Manager Germany
+49 (0)2173 499 5841
Ralf Kalker
Ralf Kalker
Regional Sales Director
+49 (0)221 959 2220



Your local resellers

Show all
Jörgen Rönnqvist
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries



Simon Chin
Simon Chin
Regional Sales Director APAC



Jörgen Rönnqvist
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries



Nipun Khanna
Nipun Khanna
Sales director for Southern Asia and ME



Simon Chin
Simon Chin
Regional Sales Director APAC



Ralf Kalker
Ralf Kalker
Regional Sales Director
+49 (0)221 959 2220


Simon Chin
Simon Chin
Regional Sales Director APAC



Ralf Kalker
Ralf Kalker
Regional Sales Director
+49 (0)221 959 2220


Jörgen Rönnqvist
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries



Ralf Kalker
Ralf Kalker
Regional Sales Director
+49 (0)221 959 2220


Jörgen Rönnqvist
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries



Ralf Kalker
Ralf Kalker
Regional Sales Director
+49 (0)221 959 2220



Your local resellers

Show all
Jörgen Rönnqvist
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries


Your local resellers

Show all

Your local resellers

Show all
Ralf Kalker
Ralf Kalker
Regional Sales Director
+49 (0)221 959 2220



Your local resellers

  • 1

    Africa Telco Business (PTY) Ltd

    Unit 7 Coram Office Park, Ferero Road, Randparkridge

    0027117924962

  • 2

    Aria Technologies Africa (PTY) Ltd

    24 Tsessebe Crescent
    Building 9, Corporate Park South
    Midrand, 1685, South Africa

    0027112030360

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    Electronic Communications Network (PTY) Ltd

    Unit 10, Growthpoint Business Park, Midrand, Gauteng

    002710590000

  • 4

    Trenic Industries (PTY) Ltd

    Unit C, Building 2, 5 Woodlands Drive Office park
    Woodmead 2191, South Africa

    0027114664278

Show all
Nipun Khanna
Nipun Khanna
Sales director for Southern Asia and ME



Jörgen Rönnqvist
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries



Jörgen Rönnqvist
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries


Your local resellers

Show all
Ralf Kalker
Ralf Kalker
Regional Sales Director
+49 (0)221 959 2220


Simon Chin
Simon Chin
Regional Sales Director APAC



Ralf Kalker
Ralf Kalker
Regional Sales Director
+49 (0)221 959 2220


Ralf Kalker
Ralf Kalker
Regional Sales Director
+49 (0)221 959 2220


Ralf Kalker
Ralf Kalker
Regional Sales Director
+49 (0)221 959 2220



Your local resellers

Show all
Ralf Kalker
Ralf Kalker
Regional Sales Director
+49 (0)221 959 2220


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Konftel is a pioneer in conference calls. We've been helping companies and organizations around the world to meet at a distance since our launch in 1988. Our conferencing solutions deliver superb audio and video quality for effective and eco-friendly collaboration. We are Climate Neutral Certified.


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Two-year warranty

All Konftel's products come with a two-year warranty. This provides peace of mind for customers and shows that our commitment doesn't end with the purchase. We also offer servicing beyond the warranty period. Find out more under Support.