Konftel Knowledge Base
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- Documentos populares
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Konftel 300 – Guía rápida
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Konftel 300 – Manual
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Seguridad – Konftel serie 300
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- Documentos relacionados
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Guía de productos de audio
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Aumente la captación de sonido
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Caja de conexión PA – Guía rápida
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Telefonía IP
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Vídeo
Konftel 300-series SD-call recording
Learn how to record a conference call with the Konftel conference phones. SD-call recording is available in...
Ver la películaAdd expansion microphones to your Konftel
Expansion microphones is available for Konftel 250, Konftel 300, Konftel 300IP and Konftel 300M.
Ver la películaConnect your Konftel 300/300IP to an installed audio system.
The PA interface box connects the conference phone with an existing PA system. The PA interface box works with...
Ver la películaConnect a wireless headset to your Konftel 300
Connect a wireless headset to your Konftel 300 or Konftel 300IP for better mobility.
Ver la películaUsing the Instant Conference guide
Using the Instant Conference guide on a Konftel conference phone.
Ver la películaConference guide settings
When a multi-party call is going to be connected, a special signal (flash or R-pulse) is produced which...
Ver la películaInteroperabilidad
El Konftel 300 se conecta a una línea analógica en la red telefónica pública o a un PBX a través de una tarjeta analógica. También puede conectar con un teléfono móvil mediante un cable opcional o a un ordenador por USB.
CONEXIÓN ANALÓGICA
Conecta con una línea analógica en la red telefónica pública o a un PBX con una tarjeta analógica a través de un Modular 6/6, RJ11.
RED MÓVIL
Se conecta a teléfonos móviles con cables opcionales, Modular 6/6.
ORDENADOR PARA VOIP Y UC
Se conecta al ordenador con el cable USB 2.0 incluido.
| Sistema operativo | Audio | Actualizar* |
|---|---|---|
| Windows XP/Vista/7/8/10 | Sí | Sí |
| Mac OS X 10.6/10.11 | Sí | |
| Linux (Fedora 20) | Sí |
* Posibilidad de actualización del sistema de conferencia con la herramienta de actualización (Upgrade Utility)
Preguntas más frecuentes
Examine las categorías para encontrar la respuesta que necesita
Set up
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How do I set up a conference call with a Konftel telephone?
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If three parties wish to have a conference call, it can be done with the help of the three party conference call function in the telephone network/PBX. If more than three parties are to engage in the conference call, you can use a conference call service provided by a service provider.
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I don't get a dialtone when I press the green handset. What's wrong?
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Check that the Konftel 300 is i the Analogue line mode by pressing the Line Mode button.
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I get the message "Analogue overcurrent" when I try to call, how can I solve that?
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This message usually appears when you have connected the Konftel to a digital line and not an analogue line that the Konftel requires.
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I press the R/F button but don't get a new dial tone when I want to call next participant. What's wrong?
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You have to change the default R pulse/Flash time. It can vary from country to country but also depend on the PBX to which Konftel is connected.
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I press the R/F button but don't get a new dial tone when I want to call next participant. What's wrong?
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You have to change the default R pulse/Flash time. It can vary from country to country but also depend on the PBX to which Konftel is connected.
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Audio
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I get 'Microphone muted' when I connect Konftel 300 with the computers USB connection. Why?
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Upgrade to the latest software. USB audio is then activated automatically.
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I get no audio when using the mobile connection.
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When you want to use the mobile connection on the phone double check that you have the correct cable and that you have selected "MOBILE" under the "LINE MODE" button. Then you also have to press the green off-hook button to "activate" the connection.
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I get no audio when using the USB connection. How can I fix that?
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Make sure that you have selected the USB connection under "LINE MODE" button. Then you press the green off-hook button to activate the connection.
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The person on the other end who called in to the meeting says they hear an echo. What should I do?
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Decrease the volume a notch on the Konftel as shown in the instructions in the user guide.
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When I playback a SD recording it sounds "scrambled", what can I do?
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With some SD cards the Konftel 300 has issues when it tries to read from it. This is fixed in version 1.25 of the Konftel 300 software. You can find more information on how to upgrade on this web page.
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Update
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Can I update the firmware?
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Yes, download the Konftel Upgrade Utility from the Konftel web page and follow the instructions.
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How can I upgrade my Konftel so I can connect a wireless headset?
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Konftel 300/300IP have headset connection as standard. Earlier revisions can download a free software.
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Features
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Can I disable SD recording?
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Yes, that is possible but once it's disabled you cannot activate it again. Contact Konftel support for instructions.
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Can I record while I'm not in a call?
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Yes, you can use the Konftel 300 if you only want to record a "local" meeting. Do the following: 1. Press the LINE MODE button and select USB (you don't have to connect it to the computer) 2. Press the green off hook button 3. Start the recording by pressing the C/Rec button and confirm with "OK" on the Konftel 300. 4. To stop the recording press the C/Rec button and confirm with "OK"
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How do I bridge USB with mobile/analogue?
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Since version 1.31 the way Konftel 300 handles USB connection has been changed. Due to this the way to make bridged calls with USB has changed as well. When you have an active analogue/mobile call on the Konftel 300 just press the LINE MODE-button and select USB to bridge the USB call. When you have an active USB call and want to add analogue/mobile to the call. Press the green off-hook button, then press the LINE MODE-button and select USB (which was put on hold when you activated the analogue/mobile connection) to bridge the two connections.
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Is the entire call recorded or only when someone is talking?
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The entire call is recorded.
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The conference guide does not make the call. What is the problem?
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There can be two reasons for this: The conference guide's settings. Check or update the following:
1. Click on Menu
2. Click on Conference Guide and then choose Settings
3. Check/update the setting for request, return and conference. Different PBXs and countries have different flash times You must have the right settings for the conference guide to function properly.
Check or update the following:
1. Click on Menu
2. Click on Setting and then choose Flash/R 3. The predefined Flash time is highlighted. Below are the recommended settings. Flash times: 100 ms – Scandinavia, Europe, Siemens Enterprise Communications HiPath 300 ms – Germany, France, and Israel 500 ms – USA.
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What format does it record in?
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Conversations are saved in Wave format and can be played back on most media players.
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Why do I get COM-ERROR 4 when I insert a SD card?
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Some of the first Konftel 300 did not support all SD cards up to 2GB. We recommend you to use a Konftel SD card if you get the COM-ERROR 4 message.
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Other
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My Konftel is connected to a PBX. I follow the instructions for multiparty calls, but it doesn't work.
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1. Your PBX does not support mulipart calls. Contact your PBX reseller for upgrading.
2. Your PBX needs another command than R3 to connect more parties, read the table below. Note that the commands can differ due to settings in the PBX.
Brand
Model
Command
Notes
Aastra
BusinessPhone
F3
Avaya
IP Office
*47
Avaya
Integral 55
F4
Add-on conference
must be active
Ericsson
MD110
3
Euro
Generis
F63
Philips
Sopho IS3000
F
F*3 for new line
Samsung
Office Serv 500
46
Unify/Siemens
HiCom Office
*5
Unify/Siemens
HiPath
*3
or F*3 or *53
Vox
Novo
F4
NEC
SV8100/9100
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Accessories
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Can any wireless headset be connected to my Konftel?
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Yes, you can connect a wireless headset to the Konftel. We recommend GN/Jabra 9350, 9120, 9400-series and Plantronics CS70N.
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Can I use the old Konftel 200/200W/60W microphones to my Konftel?
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No, you'll need the new expansion microphones with item number 900102113.
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Does the Konftel microphone switch off when extra microphones are connected to my Konftel?
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No, as opposed to the older Konftel models (200/200W/200NI), all three microphones are used.
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Once a wireless headset has been connected to the Konftel, can it be used for answering?
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No. There is only audio transmission going on between the unit and the wireless headset.
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What output is used for the headset and PA system respectively?
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The AUX port. If you intend to use both the wireless headset and PA system at the same time, connect the headset to the PA system.
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When would you want to use a headset?
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When someone is standing and speaking at a distance from the other conference participants, for instance, in front of a whiteboard. A headset can help enhance the sound for this person.
A headset allows people with hearing impairments to hear sounds from the other extensions directly in their ear.
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Contenido relacionado con Academia
Actualización de software
Siga este procedimiento para instalar la versión más reciente
Actualice su Konftel 300
Paso 1: Instale Konftel Upgrade Utility
Konftel Upgrade Utility es un programa desarrollado por Konftel para la actualización del software de su sistema de conferencia.
Descargue y ejecute el archivo de instalación y siga las instrucciones.
Es posible que tenga que ejecutar el programa de instalación como administrador.
Requisitos del sistemaDescargue Upgrade Utility
Paso 2: Actualice su sistema de conferencia Konftel
Ejecute Konftel Upgrade Utility y siga las instrucciones; el programa se encuentra en el menú Inicio.
Le recomendamos que permita que Konftel Upgrade Utility descargue e instale automáticamente el software más reciente.
Cuando termine, cierre Konftel Upgrade Utility y reinicie su equipo Konftel.
Descarga manual de software
También puede descargar la versión más reciente e instalar el archivo directamente desde su ordenador utilizando Konftel Upgrade Utility. Esto puede ser útil si tiene restricciones de acceso a la web o si el sistema de conferencia no está instalado y conectado a Internet.
End-user license agreement (EULA)
Al descargar el software usted acepta los términos y condiciones EULA descritos en este documento.
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Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
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Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
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Holger Klenner
Key Account Manager Germany
+49 (0)2173 499 5841
Key Account Manager Germany
+49 (0)2173 499 5841
Ralf Kalker
Regional Sales Director
+49 (0)221 959 2220
Regional Sales Director
+49 (0)221 959 2220
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
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Jeff May
Regional Sales Director
Regional Sales Director
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Aria Technologies Africa (PTY) Ltd
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Unit C, Building 2, 5 Woodlands Drive Office park
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Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
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Avd. Fiber och Teknik Dalarna
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Jeff May
Regional Sales Director
Regional Sales Director
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Al elegir Konftel
Konftel es pionero en el campo de las teleconferencias. Desde nuestros inicios en 1988 hemos ayudado a empresas y organizaciones de todo el mundo a mantener reuniones a distancia. Con nuestras soluciones para conferencias puede colaborar de manera eficiente y ecológica, además, con una excelente calidad de sonido y audio. Estamos Climate Neutral Certified.
¿Necesita ayuda para encontrar los productos adecuados para su empresa? Estamos a su disposición para ayudarle a elegir la solución óptima. Póngase en contacto con el Departamento de ventas de Konftel. ¿Ha probado nuestro útil selector de productos?
Dos años de garantía
Todos los productos Konftel tienen dos años de garantía. Es una seguridad para usted como cliente y una prueba de que nuestro compromiso no termina con la venta del producto. También ofrecemos servicio después del período de garantía. Puede obtener más información en las páginas de soporte.
Pruebe antes de comprar
Ofrecemos a las empresas la posibilidad de probar un producto antes de comprarlo. Esta opción está disponible en la mayoría de los mercados en los que Konftel comercializa sus productos.. Pida que un vendedor se ponga en contacto con usted.
