Konftel Knowledge Base
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Guía rápida – Konftel 250
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Manual – Konftel 250
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Seguridad – Konftel serie 300
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Guía de productos de audio
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Vídeo
Konftel 300-series SD-call recording
Learn how to record a conference call with the Konftel conference phones. SD-call recording is available in...
Ver la películaAdd expansion microphones to your Konftel
Expansion microphones is available for Konftel 250, Konftel 300, Konftel 300IP and Konftel 300M.
Ver la películaUsing the Instant Conference guide
Using the Instant Conference guide on a Konftel conference phone.
Ver la películaInteroperabilidad
El Konftel 250 se conecta a una línea analógica en la red telefónica pública o a un PBX a través de una tarjeta analógica.
CONEXIÓN ANALÓGICA
Conecta con una línea analógica en la red telefónica pública o a un PBX con una tarjeta analógica a través de un Modular 6/6, RJ11.
Preguntas más frecuentes
Examine las categorías para encontrar la respuesta que necesita
Set up
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How do I set up a conference call with a Konftel telephone?
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If three parties wish to have a conference call, it can be done with the help of the three party conference call function in the telephone network/PBX. If more than three parties are to engage in the conference call, you can use a conference call service provided by a service provider.
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I get the message "Analogue overcurrent" when I try to call, how can I solve that?
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This message usually appears when you have connected the Konftel to a digital line and not an analogue line that the Konftel requires.
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I press the R/F button but don't get a new dial tone when I want to call next participant. What's wrong?
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You have to change the default R pulse/Flash time. It can vary from country to country but also depend on the PBX to which Konftel is connected.
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Audio
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The person on the other end who called in to the meeting says they hear an echo. What should I do?
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Decrease the volume a notch on the Konftel as shown in the instructions in the user guide.
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Accessories
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Can I use the old Konftel 200/200W/60W microphones to my Konftel?
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No, you'll need the new expansion microphones with item number 900102113.
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Does the Konftel microphone switch off when extra microphones are connected to my Konftel?
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No, as opposed to the older Konftel models (200/200W/200NI), all three microphones are used.
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Features
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Can I disable SD recording?
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Yes, that is possible but once it's disabled you cannot activate it again. Contact Konftel support for instructions.
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Can I record while I'm not in a call?
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Yes, you can use the Konftel 250 if you only want to record a "local" meeting. Do the following:
1. Press the green off hook button (remove the analogue cable if you don't want the dial tone at the beginning)
2. Start the recording by pressing the C/Rec button and confirm with "OK" on the Konftel 250.
3. To stop the recording press the C/Rec button and confirm with
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Is the entire call recorded or only when someone is talking?
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The entire call is recorded.
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The conference guide does not make the call. What is the problem?
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There can be two reasons for this: The conference guide's settings. Check or update the following:
1. Click on Menu
2. Click on Conference Guide and then choose Settings
3. Check/update the setting for request, return and conference. Different PBXs and countries have different flash times You must have the right settings for the conference guide to function properly.
Check or update the following:
1. Click on Menu
2. Click on Setting and then choose Flash/R 3. The predefined Flash time is highlighted. Below are the recommended settings. Flash times: 100 ms – Scandinavia, Europe, Siemens Enterprise Communications HiPath 300 ms – Germany, France, and Israel 500 ms – USA.
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What format does it record in?
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Conversations are saved in Wave format and can be played back on most media players.
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Other
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My Konftel is connected to a PBX. I follow the instructions for multiparty calls, but it doesn't work.
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1. Your PBX does not support mulipart calls. Contact your PBX reseller for upgrading.
2. Your PBX needs another command than R3 to connect more parties, read the table below. Note that the commands can differ due to settings in the PBX.
Brand
Model
Command
Notes
Aastra
BusinessPhone
F3
Avaya
IP Office
*47
Avaya
Integral 55
F4
Add-on conference
must be active
Ericsson
MD110
3
Euro
Generis
F63
Philips
Sopho IS3000
F
F*3 for new line
Samsung
Office Serv 500
46
Unify/Siemens
HiCom Office
*5
Unify/Siemens
HiPath
*3
or F*3 or *53
Vox
Novo
F4
NEC
SV8100/9100
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Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Su distribuidor local
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
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Holger Klenner
Key Account Manager Germany
+49 (0)2173 499 5841
Key Account Manager Germany
+49 (0)2173 499 5841
Ralf Kalker
Regional Sales Director
+49 (0)221 959 2220
Regional Sales Director
+49 (0)221 959 2220
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
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Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
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Al elegir Konftel
Konftel es pionero en el campo de las teleconferencias. Desde nuestros inicios en 1988 hemos ayudado a empresas y organizaciones de todo el mundo a mantener reuniones a distancia. Con nuestras soluciones para conferencias puede colaborar de manera eficiente y ecológica, además, con una excelente calidad de sonido y audio. Estamos Climate Neutral Certified.
¿Necesita ayuda para encontrar los productos adecuados para su empresa? Estamos a su disposición para ayudarle a elegir la solución óptima. Póngase en contacto con el Departamento de ventas de Konftel. ¿Ha probado nuestro útil selector de productos?
Dos años de garantía
Todos los productos Konftel tienen dos años de garantía. Es una seguridad para usted como cliente y una prueba de que nuestro compromiso no termina con la venta del producto. También ofrecemos servicio después del período de garantía. Puede obtener más información en las páginas de soporte.
Pruebe antes de comprar
Ofrecemos a las empresas la posibilidad de probar un producto antes de comprarlo. Esta opción está disponible en la mayoría de los mercados en los que Konftel comercializa sus productos.. Pida que un vendedor se ponga en contacto con usted.
