Konftel Knowledge Base
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Asistencia para Konftel 300IPx
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SuscribirseDocumentos
- Documentos populares
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Ficha del producto – Konftel 300IPx
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Manuel – Konftel 300IPx
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Getting Started Guide
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Guía de administración e instalación – Konftel 300IPx
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Konftel 300IPx - DoC
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Caja de conexión PA – Guía rápida
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Seguridad – Konftel serie 300
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Third Party Notice Terms Konftel 300IP/300IPx
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- Documentos relacionados
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Guía de productos de audio
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Portal Konftel ZTI
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Telefonía IP
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Aumente la captación de sonido
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Vídeo
Konftel Unite - 1# Start your conference with a click!
It couldn’t be easier to start a scheduled remote meeting. Discover One Touch Conferencing!
Ver la películaKonftel Unite - 2# Use your personal contacts book
With the Konftel Unite app it's simple to make multi-party calls and create personal contact groups.
Ver la películaKonftel Unite - 3# Manage ongoing meetings
Speak in private, use mute or end the call with one of the participants.
Ver la películaKonftel Unite - #4 Personalise your Konftel Unite app
Enter a moderator code, notification time or sync to a particular calendar.
Ver la películaKonftel Unite - Get started
Connect your smartphone to the Konftel 300IPx. It's simple. You only need do it once.
Ver la películaAdd expansion microphones to your Konftel
Expansion microphones is available for Konftel 250, Konftel 300, Konftel 300IP and Konftel 300M.
Ver la películaConnect your Konftel 300/300IP to an installed audio system.
The PA interface box connects the conference phone with an existing PA system. The PA interface box works with...
Ver la películaConnect a wireless headset to your Konftel 300
Connect a wireless headset to your Konftel 300 or Konftel 300IP for better mobility.
Ver la películaHow to register Konftel 300IP
This video will describe how you register the Konftel 300IP to a SIP account.
Ver la películaInteroperabilidad
El Konftel 300IPx es compatible con SIP y puede operarse normalmente en todos los entornos SIP. Al mismo tiempo, optimizamos y certificamos el sistema de conferencia IP con las principales plataformas de comunicaciones del mercado para garantizar sus características y funciones. Aquí encontrará un resumen simplificado. Si tiene un sistema que no figura en la tabla y necesita ayuda para configurar el Konftel 300IPx con su sistema, comuníquese con nosotros a través de nuestro soporte técnico para que le asistamos.
| Marca | Modelo | Comprobado | Notas |
|---|---|---|---|
| Alcatel-Lucent | OmniPCX Enterprise | Sí | No aplicable |
| Avaya | Communication Manager | Sí | Nota de aplicación |
| Avaya | Integral Enterprise | Sí | Nota de aplicación |
| Avaya | IP Office* | Sí | Instalación |
| Mitel (Aastra) | MX-ONE | Sí | |
| Mitel (Aastra) | Ascotel i7.7 | Sí | |
| Mitel (Aastra) | BusinessPhone | Sí | |
| Brekeke | PBX 2.0 | Sí | |
| Broadsoft | Broadworks | Sí | Anuncio de validación Instalación |
| Cisco | Cisco Unified Communication Manager | Sí | Instalación |
| Digium | Asterisk | Sí | |
| Mitel | 3300 | Sí | |
| NEC Phillips | iS3000 v810.42, SV9100 | Sí | Informe de compatibilidad |
| OpenSER/OpenSIPS | Sí | ||
| Panasonic | NCP500/1000 | Sí | |
| SIPPY | Sí | ||
| Atos Unify (Siemens) | HiPath 4000 (v4.0, v5.0), OpenOffice MX | Sí | |
| Skype Connect | Sí | Instalación | |
| 3CX | Sistema de telefonía por IP | Sí | Instalación Protocolo de prueba |
| CommuniGate | Pro | Sí | Instalación Protocolo de prueba |
| Advoco NetPBX | Dialect Unified | Sí | Instalación Protocolo de prueba |
| Broadworks | TDC Scale | Sí | Instalación |
| Siemens | OpenScape Office MX | Sí | Protocolo de prueba |
| iCentrex | iCentrex | Sí | Instalación |
| babyTEL | Sí | Instalación | |
| Unotelefoni | Asterisk PBX | Sí | Instalación |
| Allworx | Allworx 48x/6x | Sí | |
| Samsung | OfficeServ7200 | Sí | |
| Swyx | SwyxWare | Sí | Detalles de prueba Certificado SwyxWare |
| Vonage/Vocalocity | Sí | ||
| AltiGen | IP-PBX** | Sí | |
| XBlue Networks | Sistema de telefonía X-50 VoIP | Sí | |
| ShoreTel | ShoreTel 14.2 | Sí | Nota de aplicación Detalles sobre ShoreTel |
Preguntas más frecuentes
Examine las categorías para encontrar la respuesta que necesita
Set up
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How do I get my Konftel 300IP/300IPx up and running?
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Watch our video, you can find it here
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How do I set up a conference call with a Konftel telephone?
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If three parties wish to have a conference call, it can be done with the help of the three party conference call function in the telephone network/PBX. If more than three parties are to engage in the conference call, you can use a conference call service provided by a service provider.
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I can't send DTMF when I try to log in to a conference bridge, what can I do?
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First, make sure that you have the latest version of the software or at least 2.0.1. Change DTMF method to "Inband" under MENU > SETTINGS > ADVANCED > *PIN CODE (1234)* > MEDIA > DTMF SIGNALLING > INBAND Now the DTMF tones should work fine.
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I'm not getting a dialling tone
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Check that the phone is registered. This is shown as a shaded box in the bottom left-hand corner of the screen If the box is not shaded, contact your phone administrator.
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I can no longer connect via Konftel Unite after upgrading Konftel 300IPx (iPhone/iPad)
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Make sure you are using the latest Konftel Unite app before you upgrade the Konftel 300IPx.
If you upgrade from 2.7.11 (and earlier) and you have an iOS device (iPhone/iPad), which is already paired to Konftel 300IPx, you will need to remove the pairing in your iOS Bluetooth settings before you can use Konftel Unite again. To remove the pairing on iOS, go to Settings > Bluetooth, select Konftel 300IPx and then click on “Forget this device”.
After you have removed the pairing you may open Konftel Unite app and connect to Konftel 300IPx.
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The phone does not register or loses registration over time.
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Try changing the option Allow contact rewrite to No. You will find this option in the web interface under Settings and SIP.
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Audio
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No audio when connected to Allworx 6x in remote office
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Go to Phone System > Handsets > Modify Handset options in Handset Features. Check the box next to "This phone is behind a NAT/firewall and needs transversal assistance"
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The person on the other end who called in to the meeting says they hear an echo. What should I do?
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Decrease the volume a notch on the Konftel as shown in the instructions in the user guide.
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Update
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Can I update the firmware?
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Yes, download the Konftel Upgrade Utility from the Konftel web page and follow the instructions.
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How can I upgrade my Konftel 300IP/IPx with the latest software version?
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You need to log in as an administrator to upgrade software in the Konftel 300IP/IPx. You can search for the most recent version via the web interface and then install it automatically in the Konftel 300IP/IPx. For more details, see "Installation and Administration of Konftel 300IP".
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How can I upgrade my Konftel so I can connect a wireless headset?
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Konftel 300/300IP have headset connection as standard. Earlier revisions can download a free software.
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I'm having trouble upgrading my unit. Is there fix for that?
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1. Restore the firmware on the phone by pressing and holding the MENU button during boot up of the phone. A rescue menu will appear and you should select "3. Restore firmware"
2. After the phone has booted, go to the web interface and login in as "Admin". Go to Provisioning and upgrade the Konftel with this file: http://www.konftel.com/Download/konftel_300ip/KT300IP_UPGRADE_FIX.kt
3. After the phone has done a successful upgrade it will reboot.
4. When the phone starts again, go to the Provisioning tab and do a normal upgrade to the latest version
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Features
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Can I disable SD recording?
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Yes, that is possible but once it's disabled you cannot activate it again. Contact Konftel support for instructions.
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Can I record while I'm not in a call?
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Yes, you can use the Konftel if you only want to record a "local" meeting. Do the following:
1. Press and hold the C/Rec button and confirm with "OK" on the Konftel.
2. To stop the recording press the C/Rec button and confirm with "OK".
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How can I transfer a call?
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During a active call, press the MENU button on the Konftel. A menu will pop up and then you can select "TRANSFER" and press OK. Enter the number where you want to transfer the active call and then press OK to complete the transfer. Please note that the Konftel 300IP will do a "blind transfer" and it's not supported on all systems.
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Is the entire call recorded or only when someone is talking?
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The entire call is recorded.
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What format does it record in?
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Conversations are saved in Wave format and can be played back on most media players.
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Other
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Issues when calling a hunt group in ShoreTel systems.
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The ShoreTel system has a custom parameter to the "SIP Extension Profile" called XferFailureNotSupported. Please set that to 1 (XferFailureNotSupported=1) in the Custom Parameters field.
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Accessories
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Can any wireless headset be connected to my Konftel?
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Yes, you can connect a wireless headset to the Konftel. We recommend GN/Jabra 9350, 9120, 9400-series and Plantronics CS70N.
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Can I use the old Konftel 200/200W/60W microphones to my Konftel?
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No, you'll need the new expansion microphones with item number 900102113.
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Does the Konftel microphone switch off when extra microphones are connected to my Konftel?
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No, as opposed to the older Konftel models (200/200W/200NI), all three microphones are used.
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Once a wireless headset has been connected to the Konftel, can it be used for answering?
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No. There is only audio transmission going on between the unit and the wireless headset.
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What output is used for the headset and PA system respectively?
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The AUX port. If you intend to use both the wireless headset and PA system at the same time, connect the headset to the PA system.
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Contenido relacionado con Academia
Actualización de software
Siga este procedimiento para instalar la versión más reciente
Actualice su Konftel 300IPx
A través de la interfaz web
La manera más sencilla de actualizar el Konftel 300IPx es a través de un ordenador conectado a la misma red. Inicie sesión en la interfaz web de Konftel 300IPx como administrador. En la ficha Provisioning puede buscar la versión más reciente e instalarla automáticamente.
Descargue el archivo Installation and Administration Guide (pdf)
Descarga manual de software
También puede descargar la versión más reciente e instalar el archivo directamente desde la interfaz web de Konftel 300IPx o con una tarjeta SD. Esto puede ser útil si tiene restricciones de acceso a la web o si el sistema de conferencia no está instalado y conectado a Internet.
End-user license agreement (EULA)
Al descargar el software usted acepta los términos y condiciones EULA descritos en este documento.
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Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
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Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Tero Huovinen
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Holger Klenner
Key Account Manager Germany
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Lothar Schumann
Channel Sales Germany
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Channel Sales Germany
+49 (0)336 386 0597
Ralf Kalker
Regional Sales Director
+49 (0)221 959 2220
Regional Sales Director
+49 (0)221 959 2220
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
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Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
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Regional Sales Director
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Al elegir Konftel
Konftel es pionero en el campo de las teleconferencias. Desde nuestros inicios en 1988 hemos ayudado a empresas y organizaciones de todo el mundo a mantener reuniones a distancia. Con nuestras soluciones para conferencias puede colaborar de manera eficiente y ecológica, además, con una excelente calidad de sonido y audio. Estamos Climate Neutral Certified.
¿Necesita ayuda para encontrar los productos adecuados para su empresa? Estamos a su disposición para ayudarle a elegir la solución óptima. Póngase en contacto con el Departamento de ventas de Konftel. ¿Ha probado nuestro útil selector de productos?
Dos años de garantía
Todos los productos Konftel tienen dos años de garantía. Es una seguridad para usted como cliente y una prueba de que nuestro compromiso no termina con la venta del producto. También ofrecemos servicio después del período de garantía. Puede obtener más información en las páginas de soporte.
Pruebe antes de comprar
Ofrecemos a las empresas la posibilidad de probar un producto antes de comprarlo. Esta opción está disponible en la mayoría de los mercados en los que Konftel comercializa sus productos.. Pida que un vendedor se ponga en contacto con usted.
