Konftel Knowledge Base
Find the answers you are looking for in our extensive knowledge base.
Asistencia para Konftel Ego
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SuscribirseDocumentos
- Documentos populares
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Konftel Ego – Ficha del producto
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Konftel Ego – Manual
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Guía rápida – Konftel Ego
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Konftel Ego - DoC
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Konftel Ego – Seguridad y garantía
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- Documentos relacionados
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Guía de productos de audio
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Interoperabilidad
El Konftel Ego se conecta al ordenador por USB, o bien a la tableta o smartphone a través de Bluetooth.
ORDENADOR PARA VOIP Y UC
Se conecta al ordenador con el cable USB 2.0 incluido.
| Sistema operativo | Audio | Actualizar* |
|---|---|---|
| Windows XP/Vista/7/8/10 | Sí | Sí |
| Mac OS X 10.13/10.14 | Sí | Sí |
| Linux (Fedora 20) | Sí | No |
* Posibilidad de actualización del sistema de conferencia con la herramienta de actualización (Upgrade Utility)
BLUETOOTH
Compatible con la mayoría de dispositivos que admiten los perfiles A2DP, AVRCP v1.5, HFP v1.6 y HSP de Bluetooth® (v 3.0).
Preguntas más frecuentes
Examine las categorías para encontrar la respuesta que necesita
Set up
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Can I turn off the keypad sound?
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Yes, the keypad sound can be disabled by pressing the green button for five seconds.
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How do I make Konftel Ego discoverable for Bluetooth pairing?
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By pressing the Bluetooth button for two seconds, Konftel Ego will be discoverable for other Bluetooth devices.
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How to remove all existing Bluetooth paired devices?
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Press the Bluetooth button for five seconds to clear the list of paired devices on Konftel Ego.
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I cannot get Blueooth pairing/connect working using NFC – what can I do?
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Make sure that the NFC-antenna of your mobile device (typically the NFC-logo marks the spot) is placed directly above the NFC-mark on Konftel Ego. Also make sure that NFC is enabled in your mobile device and that the mobile device is not locked. Also note that Apple/iOS devices do not support simplified Bluetooth pairing with NFC.
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Why does not NFC work with my Apple (Iphone, Ipad) device?
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NFC is today only supported by Android devices.
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Will Ego be automatically reconnected to my mobile when I enter the room?
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No. You need to make a manual reconnect from Konftel Ego or your mobile. This is to improve the user experience in a shared conference room when several users enter the room at the same time.
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Audio
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Does Ego have echo cancellation?
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Yes. Konftel Ego has wideband acoustic cancellation powerer by OmniSound.
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Does Konftel Ego fulfill the Skype for Business (Lync) audio requirements?
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Yes, Konftel Ego is verified by a Microsoft approved lab.
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Does Konftel Ego have noise cancellation?
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Yes. Konftel Ego has wideband noise cancellation powerer by OmniSound.
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Update
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After firmware update, do I need to make a new Bluetooth pairing?
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Yes. On your mobile phone, Konftel Ego might still be indicated as a paired device after firmware update. Remove it before starting the new pairing procedure.
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Can I see which firmware version that’s installed in Konftel Ego?
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Yes. Press the power button shortly two times on the back of the product to show the firmware version in the LCD. NOTE! The firmware version can only be shown when Bluetooth is inactive.
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Can I update the firmware?
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Yes, download the Konftel Upgrade Utility from the Konftel web page and follow the instructions.
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My Konftel Ego is stuck in the firmware upgrade process (showing an arrow on the display). What to do?
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You can cancel the upgrade process by pressing the following sequence: mute, bluetooth, mute, bluetooth, mute, bluetooth.
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Features
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Can I use the music controls (play/pause, next track, previous track) when playing music over USB?
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No, music control is only supported when Konftel Ego is connected to a Bluetooth device that supports AVRCP (Audio/Video Remote Control Profile).
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Does Ego support call control for other UC clients than Skype for Business?
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Konftel Ego can be used as an excellent speakerphone to any UC client. But for the moment, only Skype for Business is supported with full call control.
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Does Ego support call control for Skype for Business (Lync)?
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Yes. Konftel Ego is ideal to be used together with Skype for Business. You can answer, end and putting a call on hold from Konftel Ego when used with Skype for Business.
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Does Konftel Ego automatically power down to save battery time?
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Yes, Konftel Ego will power down after 30 minutes of inactivity.
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During Bluetooth music streaming, can I play/pause/skip?
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Yes, buttons are available on Konftel Ego for play/pause/skip forward/back.
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How can I see the battery status?
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Press the power button shortly on the back of the product to show the battery status in the LCD.
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If playing music on my Konftel Ego via USB and an incoming Skype for Business call comes. Why is the music mixed with the speech?
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This controlled by a setting in your computer. In your sound settings, on the Communication sheet you can decide if the music should be stopped or mixed together with the speech.
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Other
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Battery status is not shown on my Android device. Why?
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Indication of battery status is today only supported by Apple devices.
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Can more than one mobile phone be connected to Konftel Ego at the same time?
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No, only one mobile phone (or tablet, laptop) can be actively connected to Konftel Ego at a time.
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How many devices (mobile phones, tablets, laptops) can be paired via Bluetooth to Konftel Ego?
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Up to 8 devices can be paired to Konftel Ego but only one device can be connected/used at a time.
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What does green LED light indicate?
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The green LED light is indicating that the microphone of Konftel Ego is active and there’s a call in progress.
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What does the blue LED light indicate?
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The blue LED light is indicating that Konftel Ego is connected to a Bluetooth device.
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What does the flashing red LED light indicate?
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The flashing red LED light is indicating low battery. The low battery symbol will be shown in the LCD.
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What does the red LED light indicate?
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The red LED light is indicating that the microphone of Konftel Ego is muted/disabled.
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What does the yellow LED light indicate?
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The yellow LED light is indicating that Konftel Ego is switched on but in idle mode.
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What's the battery charging time?
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To charge an empty Konftel Ego to full capacity takes 6 hours.
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When using Konftel Ego with both Bluetooth and USB at the same time, which connection has the priority?
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The Bluetooth connection has priority over USB.
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Accessories
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Can I use a headset for my privacy?
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Yes, you can use Konftel Ego with a headset for your calls and music.
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Is the battery replaceable?
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No, the Konftel Ego product is sealed to ensure the audio performance.
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What's the battery capacity?
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Konftel Ego can be used in active speech or music mode for 12 hours. It can be idle for 72 hours without charging.
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Actualización de software
Siga este procedimiento para instalar la versión más reciente
Konftel Ego v. 1.2.03
2020-04-27
- Changed number of volume steps i Windows (also improved for macOS and Linux)
- Mute during Bluetooth call will send and listen for AT commands
- Set encryption key lenght to minimum of 7 octets
- Allow local volume change when host device does not support volume sync
Actualice su Konftel Ego
Paso 1: Instale Konftel Upgrade Utility
Konftel Upgrade Utility es un programa desarrollado por Konftel para la actualización del software de su sistema de conferencia.
Descargue y ejecute el archivo de instalación y siga las instrucciones.
Es posible que tenga que ejecutar el programa de instalación como administrador.
Requisitos del sistemaDescargue Upgrade Utility
Descargue Upgrade Utility MacOS (Solo funciona con Konftel Ego.)
Paso 2: Actualice su sistema de conferencia Konftel
Ejecute Konftel Upgrade Utility y siga las instrucciones; el programa se encuentra en el menú Inicio.
Le recomendamos que permita que Konftel Upgrade Utility descargue e instale automáticamente el software más reciente.
Cuando termine, cierre Konftel Upgrade Utility y reinicie su equipo Konftel.
Descarga manual de software
También puede descargar la versión más reciente e instalar el archivo directamente desde su ordenador utilizando Konftel Upgrade Utility. Esto puede ser útil si tiene restricciones de acceso a la web o si el sistema de conferencia no está instalado y conectado a Internet.
End-user license agreement (EULA)
Al descargar el software usted acepta los términos y condiciones EULA descritos en este documento.
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Jörgen Rönnqvist
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Area Sales Manager Nordic and Baltic countries
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Key Account Manager
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Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
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Area Sales Manager Nordic and Baltic countries
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Key Account Manager Germany
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Key Account Manager Germany
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Ralf Kalker
Regional Sales Director
+49 (0)221 959 2220
Regional Sales Director
+49 (0)221 959 2220
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
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Jeff May
Regional Sales Director
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Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
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Al elegir Konftel
Konftel es pionero en el campo de las teleconferencias. Desde nuestros inicios en 1988 hemos ayudado a empresas y organizaciones de todo el mundo a mantener reuniones a distancia. Con nuestras soluciones para conferencias puede colaborar de manera eficiente y ecológica, además, con una excelente calidad de sonido y audio. Estamos Climate Neutral Certified.
¿Necesita ayuda para encontrar los productos adecuados para su empresa? Estamos a su disposición para ayudarle a elegir la solución óptima. Póngase en contacto con el Departamento de ventas de Konftel. ¿Ha probado nuestro útil selector de productos?
Dos años de garantía
Todos los productos Konftel tienen dos años de garantía. Es una seguridad para usted como cliente y una prueba de que nuestro compromiso no termina con la venta del producto. También ofrecemos servicio después del período de garantía. Puede obtener más información en las páginas de soporte.
