Support technique Konftel 200W

KONFTEL 200W
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Konftel 200W - Manuel

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Konftel 200W - Guide rapide

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Vidéo

Dr Sound explains sound levels

In this visit to the world of sound and acoustics Dr Sound will take you on a tour through the concept of...

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Dr Sound explains the echo phenomenon

In the first episode of Dr Sound Audio Academy, John-Erik will explain the phenomenon echo in a telecom...

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Dr Sound explains the concept of noise

In this fifth episode of Dr Sound Audio Academy you will be educated on a topic familiar to everyone. Noise!

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Interopérabilité

Le Konftel 200W est un téléphone DECT qui prend en charge la version 6.0 de la norme. Le modèle a été retiré de l'assortiment.

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DECT SYSTEMS

Have a system not listed in the table? Please send an e-mail to daniel.anens@konftel.com and we will help you.

Brand	Model	Tested	Notes
Aastra	Ascotel 16	Yes
Alcatel	OmniPCX Enterprise (Release 5.1.2)	Yes	Tested and certified in the Alcatel Application Partner lab.
Alcatel	OmniPCX Office (Release 4)	*	*) Acoustic performance can be reduced.
Ascom	DCT1800-S/-GAP	Yes
Avaya	Integral 5 / 55 / 33	Yes	The product has been tested and certified by Avaya in their laboratorium in Frankfurt, Germany.
Ericsson	MD110 (Release: BC12.1)	Yes	Find the 13 digit IPEI# under the 200W. Get a AC (Authentification Code) from the MD110 administrator and enter as PIN in Konftel 200W.
Ericsson	Businessphone Integrated DECT	*	*) Incoming call is not supported in all systems.
Ericsson	MD Evolution XL (MRX: 1.3 (IWU-1.03))	Yes
Ericsson	MX-ONE Version 3	Yes
Nortel		Yes
Panasonic	KX-TDA 15 v.2.2020 DECT base station: KX-TDA0141CE v.1.005	Yes
Philips	Sopho IS3000 Call@Net 3.4	Yes
Philips	Sopho 2000 IPS (Release: 9)	Yes
Siemens	HiPath 3800 (v.5) Tested with : (HE600P.06.779) SLCN S3010Q2193X300 (Base station: BS4 S00807-U5491-X-4)	Yes	The product has been tested by Konftel in the Siemens HiPath Ready lab. The Conference function is not supported by the Hipath 3800 PBX via the GAP interface.
Siemens	HiPath 3000 (v.4/5) v.5 Tested with: HiPath 3500 (HE600S.07.817, BS4) v.4 Tested with: HiPath 3300 (HE580U.13.960, BS3)	Yes	The product has been tested by Konftel in the Siemens HiPath Ready lab. The Conference function is not supported by the Hipath 3000 PBX via the GAP interface. Some Siemens SW releases (v.4) do not support incoming calls and ring signal.The problem is solved by upgrading to a newer version ie. HE580U.13.960. Some Siemens SW releases (v.4) do not support DTMF from 200W on incoming external and internal calls. The problem is solved by upgrading to a newer version ie. (HE580U.13.960).
Siemens	HiPath 4000 (v.2.0) (v.1.0)	Yes	The product has been tested by Konftel in the Siemens HiPath Ready lab. » Test report

RESIDENTIAL DECT/GAP SINGLE BASE SYSTEMS

Brand	Model	Tested
Siemens	Gigaset S645	Yes
Siemens	Gigaset SL150	Yes
Siemens	Gigaset S100	Yes
Siemens	Gigaset 4015 Micro	Yes

FAQ

Parcourez les catégories pour trouver la réponse que vous recherchez.

Set up

How do I activate DTMF on a Konftel 200W?
- If you have a Konftel 200W with a serial number that ends with R2B (or higher) you can activate DTMF by pressing MENU then R+9. The display will show DTMF and then reboot. To disable DTMF press MENU then R+4.
How do I connect a conference call with my Konftel?
- Do as follows:
  - Call the first participant. Wait for an answer.
  - Then press R (F in America) and wait for a new dialling tone.
  - Call the second participant. Wait for an answer.
  - Press R (F in America) then 3 (this command can be different in different PBX environment). Three participants are now connected in a conference call. To connect more than 3 participants (provided that the PBX supports it) continue as follows:
  - Press R (F in America) again. Wait for a new dialling tone.
  - Call the next participant. Wait for an answer.
  - Finish with R (F in America) followed by 3. Repeat this for as many participants as the PBX supports. Note that 3-party calls do not work with certain PBX's.
How do I set up a conference call with a Konftel telephone?
- If three parties wish to have a conference call, it can be done with the help of the three party conference call function in the telephone network/PBX. If more than three parties are to engage in the conference call, you can use a conference call service provided by a service provider.
I can't find my system in the vendor list when I try to register, what can I do?
- The vendor list will not affect the registration part. It is only used to adjust the levels to the different systems. Please select "Other" if your system is not in the list.
I can't register to our DECT system when using a PARK code
- Please try to register without a PARK code. Just press OK when the device asks for a PARK code. Then the Konftel will try to find the correct PARK code.
I hear an echo during the call. What should I do?
- Perform a manual room calibration (trimming). This is heard as static of about 0.5 seconds in length. From the remote or the keyboard, do the following: * Konftel 50 and 60W: Press the Trim button. * Konftel 100/D and 100/R: Press the + and - volume buttons simultaneously. * Konftel 100, 200 and 200NI: Press the volume buttons (down arrow /up arrow) simultaneously or press the trim button on the remote. You could also try to lowering the volume on the Konftel to improve the audio quality.
I press the R/F button but don't get a new dial tone when I want to call next participant. What's wrong?
- You have to change the default R pulse/Flash time. It can vary from country to country but also depend on the PBX to which Konftel is connected.

Other

Can anyone bugg my calls on my wireless Konftel?
- Konftel has a built-in encryption based on derived or static 64 bits cipher keys.

My Konftel is connected to a PBX. I follow the instructions for multiparty calls, but it doesn't work.

1. Your PBX does not support mulipart calls. Contact your PBX reseller for upgrading.

2. Your PBX needs another command than R3 to connect more parties, read the table below. Note that the commands can differ due to settings in the PBX.

Brand	Model	Command	Notes
Aastra	BusinessPhone	F3
Avaya	IP Office	*47
Avaya	Integral 55	F4	Add-on conference must be active
Ericsson	MD110	3
Euro	Generis	F63
Philips	Sopho IS3000	F	F*3 for new line
Samsung	Office Serv 500	46
Unify/Siemens	HiCom Office	*5
Unify/Siemens	HiPath	*3	or F3 or 53
Vox	Novo	F4
NEC	SV8100/9100		Instructions

What about access security when the Konftel is wirelessly connected?
- DECT has a built-in 128-bit authentication and identification. The Konftel has to be registered with an AC code (PIN) in the DECT system before starting using it.
Will the Konftel interfere with with WLAN/802.11 wireless data networks?
- WLAN (802.11) operates on the 2,4GHz band. DECT operates on the 1880-1900 MHz frequency band (Europe). Therefore there should not be any interference between DECT and WLAN.

Audio

The person on the other end who called in to the meeting says they hear an echo. What should I do?
- Decrease the volume a notch on the Konftel as shown in the instructions in the user guide.
When connecting the telephone clicks one or more times. What is the problem?
- There is nothing wrong. Some Konftel telephones make this noise at the beginning of every call. Either once or three times. When this click occurs, a room calibration takes place to ensure that the telephone works perfectly in your room. When the click occurs three times, it is because the room has difficult acoustics, such as a long echo (longer than 0.5 seconds) or the level of background noise is louder than 45 dBA. Because of the environment, the telephone does not then provide optimal performance.

Accessories

Can I use the Konftel if I don't have an existing DECT/GAP infrastructure?
- Yes, Konftel has a optional DECT base station that can be wallmounted. The Konftel DECT basestation is connected directly to a analog telephone line/extension. With one base the DECT coverage is limited to up to 50 meters between the base and the Konftel. It can be registered to 4 different base systems or Konftel DECT base stations. In this way the coverage can be complete.

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Garantie de deux ans

Tranquillité d'esprit

Tous les modèles Konftel sont livrés avec une garantie de deux ans. La garantie est invalidée si le produit a été endommagé en raison d'une négligence, d'une utilisation incorrecte, d'une manipulation ou d'une modification non autorisée ou si le produit a été soumis à un incendie, à un orage ou à une surtension.
Des frais seront facturés pour les produits retournés qui n'ont pas de défaut.

Entretien après la garantie

L'entretien est disponible après l'expiration de la garantie. Créez un dossier et décrivez l'erreur. Nous enverrons alors une estimation des coûts.

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Jeff May
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Africa Telco Business (PTY) Ltd

Unit 7 Coram Office Park, Ferero Road, Randparkridge

0027117924962

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Aria Technologies Africa (PTY) Ltd

24 Tsessebe Crescent
Building 9, Corporate Park South
Midrand, 1685, South Africa

0027112030360

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Electronic Communications Network (PTY) Ltd

Unit 10, Growthpoint Business Park, Midrand, Gauteng

002710590000

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Trenic Industries (PTY) Ltd

Unit C, Building 2, 5 Woodlands Drive Office park
Woodmead 2191, South Africa

0027114664278

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Afficher tout

Quand vous optez pour Konftel

Konftel est un pionnier en matière de conférence téléphonique. Depuis sa création en 1988, nous avons aidé des entreprises et organisations du monde entier à se réunir à distance. Avec nos solutions de conférence, vous pouvez collaborer efficacement et de façon respectueuse de l’environnement avec une excellente qualité audio et vidéo. Nous sommes Climate Neutral Certified.

Vous recherchez de l'aide pour trouver les produits adéquats pour votre entreprise ? Nous sommes à votre entière disposition pour vous présenter la solution optimale. Veuillez contacter le service commercial de Konftel. Avez-vous testé notre Sélecteur de produits pratique ?

Garantie de deux ans

Tous les produits Konftel s'accompagnent d'une garantie de deux ans. C’est une sécurité pour vous, en tant que client, et une preuve que notre engagement ne s'arrête pas une fois l'achat conclu. Nous proposons également un service après la période de validité de la garantie. Davantage d'informations à ce propos sur les pages de support technique.

KONFTEL 200W Support technique

Enregistrez votre Konftel dès aujourd'hui et recevez des conseils astucieux et la dernière version du logiciel.

Documents

Téléchargement de documents

Téléchargement de documents

Vidéo

Dr Sound explains sound levels

Dr Sound explains the echo phenomenon

Dr Sound explains the concept of noise

Interopérabilité

FAQ

Parcourez les catégories pour trouver la réponse que vous recherchez.

Set up

Other

Audio

Accessories

Contenus de l’Académie associée

Comment améliorer le son lors de vos réunions ?

Qualité audio et importance des réseaux

Comment choisir le téléphone de conférence adéquat ?

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Garantie de deux ans

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Atea A/S

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AVision Ltd – AudioVisual Systems

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Protekt IT AS

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Africa Telco Business (PTY) Ltd

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Blackstar Solutions Ltd

KONFTEL 200W
Support technique