Konftel Knowledge Base
Find the answers you are looking for in our extensive knowledge base.
Prise en charge de la Konftel Ego
Pour recevoir les meilleurs conseils et la dernière version du micrologiciel de votre produit, abonnez-vous aux mises à jour de micrologiciels et aux dernières actualités.
S’abonnerDocuments
- Documents populaires
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Konftel Ego - Fiche de produit
Téléchargement de documents
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Konftel Ego - Manuel
Téléchargement de documents
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Guide rapide – Konftel Ego
Téléchargement de documents
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Konftel Ego - DoC
Téléchargement de documents
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Konftel Ego - Consignes de sécurité et garantie
Téléchargement de documents
- Documents associés
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Guide de produit audio
Téléchargement de documents
Interopérabilité
Le Konftel Ego se connecte aisément à un PC via USB ou à une tablette ou un smartphone via Bluetooth®.
COMPUTER FOR VOIP AND UC
Connects to computer with enclosed USB cable, 2.0.
| Operating system | Audio | Upgrade* |
|---|---|---|
| Windows XP/Vista/7/8/10 | Yes | Yes |
| Mac OS X 10.13/10.14 | Yes | Yes |
| Linux (Fedora 20) | Yes | No |
* Possibility to upgrade the conference phone by Upgrade Utility
BLUETOOTH
Compatible to most devices that supports the Bluetooth® (v 3.0) supporting profiles A2DP, AVRCP v1.5, HFP v1.6 and HSP.
FAQ
Parcourez les catégories pour trouver la réponse que vous recherchez.
Set up
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Can I turn off the keypad sound?
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Yes, the keypad sound can be disabled by pressing the green button for five seconds.
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How do I make Konftel Ego discoverable for Bluetooth pairing?
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By pressing the Bluetooth button for two seconds, Konftel Ego will be discoverable for other Bluetooth devices.
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How to remove all existing Bluetooth paired devices?
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Press the Bluetooth button for five seconds to clear the list of paired devices on Konftel Ego.
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I cannot get Blueooth pairing/connect working using NFC – what can I do?
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Make sure that the NFC-antenna of your mobile device (typically the NFC-logo marks the spot) is placed directly above the NFC-mark on Konftel Ego. Also make sure that NFC is enabled in your mobile device and that the mobile device is not locked. Also note that Apple/iOS devices do not support simplified Bluetooth pairing with NFC.
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Why does not NFC work with my Apple (Iphone, Ipad) device?
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NFC is today only supported by Android devices.
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Will Ego be automatically reconnected to my mobile when I enter the room?
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No. You need to make a manual reconnect from Konftel Ego or your mobile. This is to improve the user experience in a shared conference room when several users enter the room at the same time.
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Audio
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Does Ego have echo cancellation?
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Yes. Konftel Ego has wideband acoustic cancellation powerer by OmniSound.
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Does Konftel Ego fulfill the Skype for Business (Lync) audio requirements?
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Yes, Konftel Ego is verified by a Microsoft approved lab.
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Does Konftel Ego have noise cancellation?
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Yes. Konftel Ego has wideband noise cancellation powerer by OmniSound.
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Update
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After firmware update, do I need to make a new Bluetooth pairing?
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Yes. On your mobile phone, Konftel Ego might still be indicated as a paired device after firmware update. Remove it before starting the new pairing procedure.
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Can I see which firmware version that’s installed in Konftel Ego?
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Yes. Press the power button shortly two times on the back of the product to show the firmware version in the LCD. NOTE! The firmware version can only be shown when Bluetooth is inactive.
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Can I update the firmware?
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Yes, download the Konftel Upgrade Utility from the Konftel web page and follow the instructions.
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My Konftel Ego is stuck in the firmware upgrade process (showing an arrow on the display). What to do?
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You can cancel the upgrade process by pressing the following sequence: mute, bluetooth, mute, bluetooth, mute, bluetooth.
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Features
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Can I use the music controls (play/pause, next track, previous track) when playing music over USB?
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No, music control is only supported when Konftel Ego is connected to a Bluetooth device that supports AVRCP (Audio/Video Remote Control Profile).
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Does Ego support call control for other UC clients than Skype for Business?
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Konftel Ego can be used as an excellent speakerphone to any UC client. But for the moment, only Skype for Business is supported with full call control.
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Does Ego support call control for Skype for Business (Lync)?
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Yes. Konftel Ego is ideal to be used together with Skype for Business. You can answer, end and putting a call on hold from Konftel Ego when used with Skype for Business.
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Does Konftel Ego automatically power down to save battery time?
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Yes, Konftel Ego will power down after 30 minutes of inactivity.
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During Bluetooth music streaming, can I play/pause/skip?
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Yes, buttons are available on Konftel Ego for play/pause/skip forward/back.
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How can I see the battery status?
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Press the power button shortly on the back of the product to show the battery status in the LCD.
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If playing music on my Konftel Ego via USB and an incoming Skype for Business call comes. Why is the music mixed with the speech?
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This controlled by a setting in your computer. In your sound settings, on the Communication sheet you can decide if the music should be stopped or mixed together with the speech.
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Other
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Battery status is not shown on my Android device. Why?
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Indication of battery status is today only supported by Apple devices.
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Can more than one mobile phone be connected to Konftel Ego at the same time?
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No, only one mobile phone (or tablet, laptop) can be actively connected to Konftel Ego at a time.
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How many devices (mobile phones, tablets, laptops) can be paired via Bluetooth to Konftel Ego?
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Up to 8 devices can be paired to Konftel Ego but only one device can be connected/used at a time.
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What does green LED light indicate?
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The green LED light is indicating that the microphone of Konftel Ego is active and there’s a call in progress.
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What does the blue LED light indicate?
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The blue LED light is indicating that Konftel Ego is connected to a Bluetooth device.
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What does the flashing red LED light indicate?
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The flashing red LED light is indicating low battery. The low battery symbol will be shown in the LCD.
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What does the red LED light indicate?
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The red LED light is indicating that the microphone of Konftel Ego is muted/disabled.
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What does the yellow LED light indicate?
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The yellow LED light is indicating that Konftel Ego is switched on but in idle mode.
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What's the battery charging time?
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To charge an empty Konftel Ego to full capacity takes 6 hours.
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When using Konftel Ego with both Bluetooth and USB at the same time, which connection has the priority?
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The Bluetooth connection has priority over USB.
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Accessories
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Can I use a headset for my privacy?
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Yes, you can use Konftel Ego with a headset for your calls and music.
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Is the battery replaceable?
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No, the Konftel Ego product is sealed to ensure the audio performance.
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What's the battery capacity?
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Konftel Ego can be used in active speech or music mode for 12 hours. It can be idle for 72 hours without charging.
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Mise à jour logicielle
Installation de la dernière version
Konftel Ego v. 1.2.03
2020-04-27
- Changed number of volume steps i Windows (also improved for macOS and Linux)
- Mute during Bluetooth call will send and listen for AT commands
- Set encryption key lenght to minimum of 7 octets
- Allow local volume change when host device does not support volume sync
Mise à jour de votre Konftel Ego
Étape 1 : Installation de Konftel Upgrade Utility.
Il s'agit d'un logiciel développé par Konftel pour la mise à jour du logiciel de votre téléphone de conférence.
Téléchargez et exécutez le fichier d’installation puis suivez les instructions.
Il se peut que vous deviez exécuter le logiciel d'installation en tant qu’administrateur.
Configuration requiseTéléchargement d'Upgrade Utility
Téléchargement d'Upgrade Utility MacOS
Étape 2 : Mise à jour de votre téléphone de conférence Konftel
Démarrez Konftel Upgrade Utility, que vous pouvez trouver dans votre menu de démarrage, et suivez les instructions.
Nous vous recommandons de laisser Konftel Upgrade Utility télécharger et installer automatiquement la dernière version du logiciel.
Une fois terminé, fermez Konftel Upgrade Utility et allumez votre Konftel.
Téléchargement manuel du logiciel
Il est également possible de télécharger la dernière version et d'installer le fichier directement depuis votre ordinateur à l’aide de Konftel Upgrade Utility. Cela peut être utile si vous avez un accès à internet limité ou si aucun téléphone de conférence n'est installé ni connecté à internet.
Accord de licence d'utilisateur final (ALUF)
En téléchargeant le logiciel, vous acceptez également les conditions ALUF du présent document.
Trouver un revendeur
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Votre revendeur local
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Holger Klenner
Key Account Manager Germany
+49 (0)2173 499 5841
Key Account Manager Germany
+49 (0)2173 499 5841
Ralf Kalker
Regional Sales Director
+49 (0)221 959 2220
Regional Sales Director
+49 (0)221 959 2220
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Votre revendeur local
Jeff May
Regional Sales Director
Regional Sales Director
Votre revendeur local
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1
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2
Aria Technologies Africa (PTY) Ltd
24 Tsessebe Crescent
Building 9, Corporate Park South
Midrand, 1685, South Africa -
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Electronic Communications Network (PTY) Ltd
Unit 10, Growthpoint Business Park, Midrand, Gauteng
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4
Trenic Industries (PTY) Ltd
Unit C, Building 2, 5 Woodlands Drive Office park
Woodmead 2191, South Africa
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Votre revendeur local
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11
Granitor Electro AB
Avd. Fiber och Teknik Dalarna
Zettergrens väg 2, 791 77 Falun -
13
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15
Jeff May
Regional Sales Director
Regional Sales Director
Votre revendeur local
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1
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2
Business Communications Ltd.
Unit 10, Princeton Mews
167-169 London Road
Kingston-upon-Thames KT2 6PT -
18
TinCan Comms Ltd
Walsall, WS2 8TF
The Admiral Building
Maple Leaf Estate, Bloxwich Lane -
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Quand vous optez pour Konftel
Konftel est un pionnier en matière de conférence téléphonique. Depuis sa création en 1988, nous avons aidé des entreprises et organisations du monde entier à se réunir à distance. Avec nos solutions de conférence, vous pouvez collaborer efficacement et de façon respectueuse de l’environnement avec une excellente qualité audio et vidéo. Nous sommes Climate Neutral Certified.
Vous recherchez de l'aide pour trouver les produits adéquats pour votre entreprise ? Nous sommes à votre entière disposition pour vous présenter la solution optimale. Veuillez contacter le service commercial de Konftel. Avez-vous testé notre Sélecteur de produits pratique ?
Garantie de deux ans
Tous les produits Konftel s'accompagnent d'une garantie de deux ans. C’est une sécurité pour vous, en tant que client, et une preuve que notre engagement ne s'arrête pas une fois l'achat conclu. Nous proposons également un service après la période de validité de la garantie. Davantage d'informations à ce propos sur les pages de support technique.
