Konftel Knowledge Base
Find the answers you are looking for in our extensive knowledge base.
Prise en charge de la Konftel 300
Pour recevoir les meilleurs conseils et la dernière version du micrologiciel de votre produit, abonnez-vous aux mises à jour de micrologiciels et aux dernières actualités.
S’abonnerDocuments
- Documents populaires
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Konftel 300 - Guide rapide
Téléchargement de documents
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Konftel 300 - Manuel
Téléchargement de documents
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Consignes de sécurité – Série Konftel 300
Téléchargement de documents
- Documents associés
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Guide de produit audio
Téléchargement de documents
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Étendre la captation
Téléchargement de documents
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PA Interface Box - Guide rapide
Téléchargement de documents
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Téléphonie IP
Téléchargement de documents
Vidéo
Konftel 300-series SD-call recording
Learn how to record a conference call with the Konftel conference phones. SD-call recording is available in...
Visionner le filmAdd expansion microphones to your Konftel
Expansion microphones is available for Konftel 250, Konftel 300, Konftel 300IP and Konftel 300M.
Visionner le filmConnect your Konftel 300/300IP to an installed audio system.
The PA interface box connects the conference phone with an existing PA system. The PA interface box works with...
Visionner le filmConnect a wireless headset to your Konftel 300
Connect a wireless headset to your Konftel 300 or Konftel 300IP for better mobility.
Visionner le filmUsing the Instant Conference guide
Using the Instant Conference guide on a Konftel conference phone.
Visionner le filmConference guide settings
When a multi-party call is going to be connected, a special signal (flash or R-pulse) is produced which...
Visionner le filmInteropérabilité
Le Konftel 300 se connecte à une ligne analogique du réseau téléphonique public ou à un PBX par le biais d'une carte analogique. Vous pouvez également le connecter à un téléphone mobile à l'aide d'un câble en option ou à un PC par USB.
ANALOG CONNECTION
Connects to analog public telephone line or PBX with an analogue card via a Modular 6/6, RJ11.
MOBILE NETWORK
Connects to cell phones with optional cables, Modular 6/6.
COMPUTER FOR VOIP AND UC
Connects to computer with enclosed USB cable, 2.0.
| Operating system | Audio | Upgrade* |
|---|---|---|
| Windows XP/Vista/7/8/10 | Yes | Yes |
| Mac OS X 10.6/10.11 | Yes | |
| Linux (Fedora 20) | Yes |
* Possibility to upgrade the conference phone by Upgrade Utility
FAQ
Parcourez les catégories pour trouver la réponse que vous recherchez.
Set up
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How do I set up a conference call with a Konftel telephone?
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If three parties wish to have a conference call, it can be done with the help of the three party conference call function in the telephone network/PBX. If more than three parties are to engage in the conference call, you can use a conference call service provided by a service provider.
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I don't get a dialtone when I press the green handset. What's wrong?
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Check that the Konftel 300 is i the Analogue line mode by pressing the Line Mode button.
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I get the message "Analogue overcurrent" when I try to call, how can I solve that?
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This message usually appears when you have connected the Konftel to a digital line and not an analogue line that the Konftel requires.
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I press the R/F button but don't get a new dial tone when I want to call next participant. What's wrong?
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You have to change the default R pulse/Flash time. It can vary from country to country but also depend on the PBX to which Konftel is connected.
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I press the R/F button but don't get a new dial tone when I want to call next participant. What's wrong?
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You have to change the default R pulse/Flash time. It can vary from country to country but also depend on the PBX to which Konftel is connected.
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Audio
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I get 'Microphone muted' when I connect Konftel 300 with the computers USB connection. Why?
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Upgrade to the latest software. USB audio is then activated automatically.
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I get no audio when using the mobile connection.
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When you want to use the mobile connection on the phone double check that you have the correct cable and that you have selected "MOBILE" under the "LINE MODE" button. Then you also have to press the green off-hook button to "activate" the connection.
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I get no audio when using the USB connection. How can I fix that?
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Make sure that you have selected the USB connection under "LINE MODE" button. Then you press the green off-hook button to activate the connection.
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The person on the other end who called in to the meeting says they hear an echo. What should I do?
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Decrease the volume a notch on the Konftel as shown in the instructions in the user guide.
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When I playback a SD recording it sounds "scrambled", what can I do?
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With some SD cards the Konftel 300 has issues when it tries to read from it. This is fixed in version 1.25 of the Konftel 300 software. You can find more information on how to upgrade on this web page.
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Update
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Can I update the firmware?
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Yes, download the Konftel Upgrade Utility from the Konftel web page and follow the instructions.
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How can I upgrade my Konftel so I can connect a wireless headset?
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Konftel 300/300IP have headset connection as standard. Earlier revisions can download a free software.
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Features
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Can I disable SD recording?
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Yes, that is possible but once it's disabled you cannot activate it again. Contact Konftel support for instructions.
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Can I record while I'm not in a call?
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Yes, you can use the Konftel 300 if you only want to record a "local" meeting. Do the following: 1. Press the LINE MODE button and select USB (you don't have to connect it to the computer) 2. Press the green off hook button 3. Start the recording by pressing the C/Rec button and confirm with "OK" on the Konftel 300. 4. To stop the recording press the C/Rec button and confirm with "OK"
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How do I bridge USB with mobile/analogue?
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Since version 1.31 the way Konftel 300 handles USB connection has been changed. Due to this the way to make bridged calls with USB has changed as well. When you have an active analogue/mobile call on the Konftel 300 just press the LINE MODE-button and select USB to bridge the USB call. When you have an active USB call and want to add analogue/mobile to the call. Press the green off-hook button, then press the LINE MODE-button and select USB (which was put on hold when you activated the analogue/mobile connection) to bridge the two connections.
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Is the entire call recorded or only when someone is talking?
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The entire call is recorded.
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The conference guide does not make the call. What is the problem?
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There can be two reasons for this: The conference guide's settings. Check or update the following:
1. Click on Menu
2. Click on Conference Guide and then choose Settings
3. Check/update the setting for request, return and conference. Different PBXs and countries have different flash times You must have the right settings for the conference guide to function properly.
Check or update the following:
1. Click on Menu
2. Click on Setting and then choose Flash/R 3. The predefined Flash time is highlighted. Below are the recommended settings. Flash times: 100 ms – Scandinavia, Europe, Siemens Enterprise Communications HiPath 300 ms – Germany, France, and Israel 500 ms – USA.
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What format does it record in?
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Conversations are saved in Wave format and can be played back on most media players.
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Why do I get COM-ERROR 4 when I insert a SD card?
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Some of the first Konftel 300 did not support all SD cards up to 2GB. We recommend you to use a Konftel SD card if you get the COM-ERROR 4 message.
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Other
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My Konftel is connected to a PBX. I follow the instructions for multiparty calls, but it doesn't work.
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1. Your PBX does not support mulipart calls. Contact your PBX reseller for upgrading.
2. Your PBX needs another command than R3 to connect more parties, read the table below. Note that the commands can differ due to settings in the PBX.
Brand
Model
Command
Notes
Aastra
BusinessPhone
F3
Avaya
IP Office
*47
Avaya
Integral 55
F4
Add-on conference
must be active
Ericsson
MD110
3
Euro
Generis
F63
Philips
Sopho IS3000
F
F*3 for new line
Samsung
Office Serv 500
46
Unify/Siemens
HiCom Office
*5
Unify/Siemens
HiPath
*3
or F*3 or *53
Vox
Novo
F4
NEC
SV8100/9100
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Accessories
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Can any wireless headset be connected to my Konftel?
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Yes, you can connect a wireless headset to the Konftel. We recommend GN/Jabra 9350, 9120, 9400-series and Plantronics CS70N.
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Can I use the old Konftel 200/200W/60W microphones to my Konftel?
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No, you'll need the new expansion microphones with item number 900102113.
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Does the Konftel microphone switch off when extra microphones are connected to my Konftel?
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No, as opposed to the older Konftel models (200/200W/200NI), all three microphones are used.
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Once a wireless headset has been connected to the Konftel, can it be used for answering?
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No. There is only audio transmission going on between the unit and the wireless headset.
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What output is used for the headset and PA system respectively?
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The AUX port. If you intend to use both the wireless headset and PA system at the same time, connect the headset to the PA system.
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When would you want to use a headset?
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When someone is standing and speaking at a distance from the other conference participants, for instance, in front of a whiteboard. A headset can help enhance the sound for this person.
A headset allows people with hearing impairments to hear sounds from the other extensions directly in their ear.
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Contenus de l’Académie associée
Mise à jour logicielle
Installation de la dernière version
Konftel 300 v. 1.38
2019-07-30
- Improved USB compatibility.
- Fixed issue with SD recording in USB only mode.
Afficher la liste des modifications
- Fixed issue with USB audio performance.
Mise à jour de votre Konftel 300
Étape 1 : Installation de Konftel Upgrade Utility.
Il s'agit d'un logiciel développé par Konftel pour la mise à jour du logiciel de votre téléphone de conférence.
Téléchargez et exécutez le fichier d’installation puis suivez les instructions.
Il se peut que vous deviez exécuter le logiciel d'installation en tant qu’administrateur.
Configuration requiseTéléchargement d'Upgrade Utility
Étape 2 : Mise à jour de votre téléphone de conférence Konftel
Démarrez Konftel Upgrade Utility, que vous pouvez trouver dans votre menu de démarrage, et suivez les instructions.
Nous vous recommandons de laisser Konftel Upgrade Utility télécharger et installer automatiquement la dernière version du logiciel.
Une fois terminé, fermez Konftel Upgrade Utility et allumez votre Konftel.
Téléchargement manuel du logiciel
Il est également possible de télécharger la dernière version et d'installer le fichier directement depuis votre ordinateur à l’aide de Konftel Upgrade Utility. Cela peut être utile si vous avez un accès à internet limité ou si aucun téléphone de conférence n'est installé ni connecté à internet.
Accord de licence d'utilisateur final (ALUF)
En téléchargeant le logiciel, vous acceptez également les conditions ALUF dans ce présent document.
Trouver un revendeur
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Votre revendeur local
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Holger Klenner
Key Account Manager Germany
+49 (0)2173 499 5841
Key Account Manager Germany
+49 (0)2173 499 5841
Ralf Kalker
Regional Sales Director
+49 (0)221 959 2220
Regional Sales Director
+49 (0)221 959 2220
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Votre revendeur local
Jeff May
Regional Sales Director
Regional Sales Director
Votre revendeur local
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1
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2
Aria Technologies Africa (PTY) Ltd
24 Tsessebe Crescent
Building 9, Corporate Park South
Midrand, 1685, South Africa -
3
Electronic Communications Network (PTY) Ltd
Unit 10, Growthpoint Business Park, Midrand, Gauteng
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4
Trenic Industries (PTY) Ltd
Unit C, Building 2, 5 Woodlands Drive Office park
Woodmead 2191, South Africa
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Votre revendeur local
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11
Granitor Electro AB
Avd. Fiber och Teknik Dalarna
Zettergrens väg 2, 791 77 Falun -
13
-
15
Jeff May
Regional Sales Director
Regional Sales Director
Votre revendeur local
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1
-
2
Business Communications Ltd.
Unit 10, Princeton Mews
167-169 London Road
Kingston-upon-Thames KT2 6PT -
18
TinCan Comms Ltd
Walsall, WS2 8TF
The Admiral Building
Maple Leaf Estate, Bloxwich Lane -
20
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Quand vous optez pour Konftel
Konftel est un pionnier en matière de conférence téléphonique. Depuis sa création en 1988, nous avons aidé des entreprises et organisations du monde entier à se réunir à distance. Avec nos solutions de conférence, vous pouvez collaborer efficacement et de façon respectueuse de l’environnement avec une excellente qualité audio et vidéo. Nous sommes Climate Neutral Certified.
Vous recherchez de l'aide pour trouver les produits adéquats pour votre entreprise ? Nous sommes à votre entière disposition pour vous présenter la solution optimale. Veuillez contacter le service commercial de Konftel. Avez-vous testé notre Sélecteur de produits pratique ?
Garantie de deux ans
Tous les produits Konftel s'accompagnent d'une garantie de deux ans. C’est une sécurité pour vous, en tant que client, et une preuve que notre engagement ne s'arrête pas une fois l'achat conclu. Nous proposons également un service après la période de validité de la garantie. Davantage d'informations à ce propos sur les pages de support technique.
Essayez avant d’acheter
Nous donnons aux entreprises l’occasion de tester un produit avant de l’acheter. Cela s’applique à la plupart des marchés où Konftel est active. Introduisez votre demande et vous serez contacté par un revendeur.
