Konftel Knowledge Base
Find the answers you are looking for in our extensive knowledge base.
Prise en charge de la Konftel 300IPx
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S’abonnerDocuments
- Documents populaires
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Fiche de produit – Konftel 300IPx
Téléchargement de documents
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Manuel – Konftel 300IPx
Téléchargement de documents
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Guide de démarrage
Téléchargement de documents
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Admin & Installation Guide – Konftel 300IPx
Téléchargement de documents
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Konftel 300IPx - DoC
Téléchargement de documents
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PA Interface Box - Guide rapide
Téléchargement de documents
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Consignes de sécurité – Série Konftel 300
Téléchargement de documents
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Third Party Notice Terms Konftel 300IP/300IPx
Téléchargement de documents
- Documents associés
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Guide de produit audio
Téléchargement de documents
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Portail ZTI Konftel
Téléchargement de documents
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Téléphonie IP
Téléchargement de documents
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Étendre la captation
Téléchargement de documents
Vidéo
Konftel Unite - 1# Start your conference with a click!
It couldn’t be easier to start a scheduled remote meeting. Discover One Touch Conferencing!
Visionner le filmKonftel Unite - 2# Use your personal contacts book
With the Konftel Unite app it's simple to make multi-party calls and create personal contact groups.
Visionner le filmKonftel Unite - 3# Manage ongoing meetings
Speak in private, use mute or end the call with one of the participants.
Visionner le filmKonftel Unite - #4 Personalise your Konftel Unite app
Enter a moderator code, notification time or sync to a particular calendar.
Visionner le filmKonftel Unite - Get started
Connect your smartphone to the Konftel 300IPx. It's simple. You only need do it once.
Visionner le filmAdd expansion microphones to your Konftel
Expansion microphones is available for Konftel 250, Konftel 300, Konftel 300IP and Konftel 300M.
Visionner le filmConnect your Konftel 300/300IP to an installed audio system.
The PA interface box connects the conference phone with an existing PA system. The PA interface box works with...
Visionner le filmConnect a wireless headset to your Konftel 300
Connect a wireless headset to your Konftel 300 or Konftel 300IP for better mobility.
Visionner le filmHow to register Konftel 300IP
This video will describe how you register the Konftel 300IP to a SIP account.
Visionner le filmInteropérabilité
Le Konftel 300IPx est compatible SIP et fonctionne en principe dans tous les environnements SIP. En parallèle, nous optimisons et certifions le téléphone de conférence IP pour les principales plateformes de communication du marché afin d'en garantir les propriétés et les fonctionnalités. Une liste claire vous en est dressée ici. Si vous disposez d'un système qui ne figure pas dans le tableau et si vous avez besoin d'aide pour la configuration du Konftel 300IPx pour votre système, veuillez nous contacter via l'assistance afin que nous puissions vous aider.
| Brand | Model | Tested | Notes |
|---|---|---|---|
| Alcatel-Lucent | OmniPCX Enterprise | Yes | NA |
| Avaya | Communication Manager | Yes | |
| Avaya | Integral Enterprise | Yes | |
| Avaya | IP Office* | Yes | Installation |
| Mitel (Aastra) | MX-ONE | Yes | |
| Mitel (Aastra) | Ascotel i7.7 | Yes | |
| Mitel (Aastra) | BusinessPhone | Yes | |
| Brekeke | PBX 2.0 | Yes | |
| Broadsoft | Broadworks | Yes | |
| Cisco | Cisco Unified Communication Manager | Yes | Installation |
| Digium | Asterisk | Yes | |
| Mitel | 3300 | Yes | |
| NEC Phillips | iS3000 v810.42, SV9100 | Yes | Compatibility Report |
| OpenSER/OpenSIPS | Yes | ||
| Panasonic | NCP500/1000 | Yes | |
| SIPPY | Yes | ||
| Atos Unify (Siemens) | HiPath 4000 (v4.0, v5.0), OpenOffice MX | Yes | |
| Atos Unify | OpenScape Business | Yes | Certificate |
| Atos Unify | OpenScape 4000 V7 | Yes | Certificate |
| Atos Unify | OpenScape Voice V9 | Yes | Certificate |
| Skype Connect | Yes | Installation | |
| 3CX | IP Phone System | Yes | Installation Test protocol |
| CommuniGate | Pro | Yes | Installation Test protocol |
| Advoco NetPBX | Dialect Unified | Yes | Installation Test protocol |
| Broadworks | TDC Scale | Yes | Installation |
| Siemens | OpenScape Office MX | Yes | |
| iCentrex | iCentrex | Yes | Installation |
| babyTEL | Yes | Installation | |
| Unotelefoni | Asterisk PBX | Yes | Installation |
| Allworx | Allworx 48x/6x | Yes | |
| Samsung | OfficeServ7200 | Yes | |
| Swyx | SwyxWare | Yes | |
| Vonage/Vocalocity | Yes | ||
| AltiGen | IP-PBX** | Yes | |
| XBlue Networks | X-50 VoIP Phone System | Yes | |
| ShoreTel | ShoreTel 14.2 | Yes | Details on ShoreTel |
| Innovaphone | Innovaphone 12R2 | Yes | |
| Telia | Touchpoint | Yes | |
| Atos Unify | OpenScape Cloud | Yes | Details on Atos Unify |
FAQ
Parcourez les catégories pour trouver la réponse que vous recherchez.
Set up
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How do I get my Konftel 300IP/300IPx up and running?
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Watch our video, you can find it here
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How do I set up a conference call with a Konftel telephone?
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If three parties wish to have a conference call, it can be done with the help of the three party conference call function in the telephone network/PBX. If more than three parties are to engage in the conference call, you can use a conference call service provided by a service provider.
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I can't send DTMF when I try to log in to a conference bridge, what can I do?
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First, make sure that you have the latest version of the software or at least 2.0.1. Change DTMF method to "Inband" under MENU > SETTINGS > ADVANCED > *PIN CODE (1234)* > MEDIA > DTMF SIGNALLING > INBAND Now the DTMF tones should work fine.
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I'm not getting a dialling tone
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Check that the phone is registered. This is shown as a shaded box in the bottom left-hand corner of the screen If the box is not shaded, contact your phone administrator.
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I can no longer connect via Konftel Unite after upgrading Konftel 300IPx (iPhone/iPad)
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Make sure you are using the latest Konftel Unite app before you upgrade the Konftel 300IPx.
If you upgrade from 2.7.11 (and earlier) and you have an iOS device (iPhone/iPad), which is already paired to Konftel 300IPx, you will need to remove the pairing in your iOS Bluetooth settings before you can use Konftel Unite again. To remove the pairing on iOS, go to Settings > Bluetooth, select Konftel 300IPx and then click on “Forget this device”.
After you have removed the pairing you may open Konftel Unite app and connect to Konftel 300IPx.
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The phone does not register or loses registration over time.
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Try changing the option Allow contact rewrite to No. You will find this option in the web interface under Settings and SIP.
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Audio
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No audio when connected to Allworx 6x in remote office
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Go to Phone System > Handsets > Modify Handset options in Handset Features. Check the box next to "This phone is behind a NAT/firewall and needs transversal assistance"
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The person on the other end who called in to the meeting says they hear an echo. What should I do?
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Decrease the volume a notch on the Konftel as shown in the instructions in the user guide.
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Update
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Can I update the firmware?
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Yes, download the Konftel Upgrade Utility from the Konftel web page and follow the instructions.
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How can I upgrade my Konftel 300IP/IPx with the latest software version?
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You need to log in as an administrator to upgrade software in the Konftel 300IP/IPx. You can search for the most recent version via the web interface and then install it automatically in the Konftel 300IP/IPx. For more details, see "Installation and Administration of Konftel 300IP".
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How can I upgrade my Konftel so I can connect a wireless headset?
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Konftel 300/300IP have headset connection as standard. Earlier revisions can download a free software.
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I'm having trouble upgrading my unit. Is there fix for that?
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1. Restore the firmware on the phone by pressing and holding the MENU button during boot up of the phone. A rescue menu will appear and you should select "3. Restore firmware"
2. After the phone has booted, go to the web interface and login in as "Admin". Go to Provisioning and upgrade the Konftel with this file: http://www.konftel.com/Download/konftel_300ip/KT300IP_UPGRADE_FIX.kt
3. After the phone has done a successful upgrade it will reboot.
4. When the phone starts again, go to the Provisioning tab and do a normal upgrade to the latest version
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Features
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Can I disable SD recording?
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Yes, that is possible but once it's disabled you cannot activate it again. Contact Konftel support for instructions.
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Can I record while I'm not in a call?
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Yes, you can use the Konftel if you only want to record a "local" meeting. Do the following:
1. Press and hold the C/Rec button and confirm with "OK" on the Konftel.
2. To stop the recording press the C/Rec button and confirm with "OK".
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How can I transfer a call?
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During a active call, press the MENU button on the Konftel. A menu will pop up and then you can select "TRANSFER" and press OK. Enter the number where you want to transfer the active call and then press OK to complete the transfer. Please note that the Konftel 300IP will do a "blind transfer" and it's not supported on all systems.
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Is the entire call recorded or only when someone is talking?
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The entire call is recorded.
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What format does it record in?
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Conversations are saved in Wave format and can be played back on most media players.
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Other
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Issues when calling a hunt group in ShoreTel systems.
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The ShoreTel system has a custom parameter to the "SIP Extension Profile" called XferFailureNotSupported. Please set that to 1 (XferFailureNotSupported=1) in the Custom Parameters field.
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Accessories
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Can any wireless headset be connected to my Konftel?
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Yes, you can connect a wireless headset to the Konftel. We recommend GN/Jabra 9350, 9120, 9400-series and Plantronics CS70N.
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Can I use the old Konftel 200/200W/60W microphones to my Konftel?
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No, you'll need the new expansion microphones with item number 900102113.
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Does the Konftel microphone switch off when extra microphones are connected to my Konftel?
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No, as opposed to the older Konftel models (200/200W/200NI), all three microphones are used.
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Once a wireless headset has been connected to the Konftel, can it be used for answering?
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No. There is only audio transmission going on between the unit and the wireless headset.
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What output is used for the headset and PA system respectively?
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The AUX port. If you intend to use both the wireless headset and PA system at the same time, connect the headset to the PA system.
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Contenus de l’Académie associée
Mise à jour logicielle
Installation de la dernière version
Konftel 300IPx v. 2.7.43
2020-12-22
- Improved interoperability with NEC (cnonce format)
Mise à jour de votre Konftel 300IPx
Via l’interface internet
La meilleure façon de mettre à jour le Konftel 300IPx est de procéder à l'aide d'un ordinateur connecté au même réseau. Ouvrez une session, en tant qu’administrateur, dans l'interface internet du Konftel 300IPx. Dans l’onglet Provisioning, vous pouvez trouver la dernière version et l’installer automatiquement.
Téléchargement du Guide d’installation et d'administration (PDF)
Téléchargement manuel du logiciel
Il est également possible de télécharger la dernière version et d'installer le fichier via l'interface internet du Konftel 300IPx ou à l'aide d'une carte SD. Cela peut être utile si vous avez un accès à internet limité ou si aucun téléphone de conférence n'est installé ni connecté à internet.
Accord de licence d'utilisateur final (ALUF)
En téléchargeant le logiciel, vous acceptez également les conditions ALUF du présent document.
Trouver un revendeur
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Votre revendeur local
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Tero Huovinen
Sales Representative Finland
Sales Representative Finland
Votre revendeur local
Holger Klenner
Key Account Manager Germany
+49 (0)2173 499 5841
Key Account Manager Germany
+49 (0)2173 499 5841
Ralf Kalker
Regional Sales Director
+49 (0)221 959 2220
Regional Sales Director
+49 (0)221 959 2220
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Votre revendeur local
Jeff May
Regional Sales Director
Regional Sales Director
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Aria Technologies Africa (PTY) Ltd
24 Tsessebe Crescent
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Electronic Communications Network (PTY) Ltd
Unit 10, Growthpoint Business Park, Midrand, Gauteng
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4
Trenic Industries (PTY) Ltd
Unit C, Building 2, 5 Woodlands Drive Office park
Woodmead 2191, South Africa
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Votre revendeur local
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Jeff May
Regional Sales Director
Regional Sales Director
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Business Communications Ltd.
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167-169 London Road
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TinCan Comms Ltd
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The Admiral Building
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Quand vous optez pour Konftel
Konftel est un pionnier en matière de conférence téléphonique. Depuis sa création en 1988, nous avons aidé des entreprises et organisations du monde entier à se réunir à distance. Avec nos solutions de conférence, vous pouvez collaborer efficacement et de façon respectueuse de l’environnement avec une excellente qualité audio et vidéo. Nous sommes Climate Neutral Certified.
Vous recherchez de l'aide pour trouver les produits adéquats pour votre entreprise ? Nous sommes à votre entière disposition pour vous présenter la solution optimale. Veuillez contacter le service commercial de Konftel. Avez-vous testé notre Sélecteur de produits pratique ?
Garantie de deux ans
Tous les produits Konftel s'accompagnent d'une garantie de deux ans. C’est une sécurité pour vous, en tant que client, et une preuve que notre engagement ne s'arrête pas une fois l'achat conclu. Nous proposons également un service après la période de validité de la garantie. Davantage d'informations à ce propos sur les pages de support technique.
Essayez avant d’acheter
Nous donnons aux entreprises l’occasion de tester un produit avant de l’acheter. Cela s’applique à la plupart des marchés où Konftel est active. Introduisez votre demande et vous serez contacté par un revendeur.
