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Sound quality and the importance of networks

Remote meetings with poor quality audio are often exhausting. Misunderstandings become more likely because it’s difficult to hear nuances and other subtleties in conversation. So you want to aim for the best sound quality possible during teleconferences. The following is a quick explanation of different technical requirements for audio quality.

  • A purely mobile solution gives you great flexibility and mobility, but sometimes at the expense of sound quality. Many mobile operators now offer HD Voice in
    their networks, which delivers HD audio if the phone supports the technology.
  • Traditional analogue telephony delivers an acceptable sound quality, but with limitations in frequency range. Sometimes known as telephone quality or narrowband.
  • VoIP, i.e. digital telephony via the data network (Voice over IP), allows for extended frequency range, but with some compression. IP makes it possible to achieve superior audio quality, also called HD audio or wideband.
  • Remember that all local networks and accessories, e.g. WiFi, DECT (wireless telephony) or Bluetooth®, affect the transmission capacity and can have an adverse impact on the sound quality.
  • All of Konftel’s phones and conference units offer HD audio in contexts where PBXs and networks support it.

Sound and audibility

A person is able to perceive sounds between 20 and 20,000 Hz (20 Hz – 20 kHz). This changes as we grow older and because of physical factors. An adult normally
distinguishes sounds at frequencies between about 20 Hz and 12 kHz. The concept of “telephone quality” was used in the past; an interval in which the frequency range, due to technical shortcomings, was limited to between 200 Hz and 3.4 kHz (i.e. a total of 3.2 kHz). Today, it’s termed narrowband (compare this with wideband further on). 

With an analogue telephone system, this means losing a large part of the speech’s frequency range. This makes the speech less natural and more difficult to
understand than if the frequency range had been greater. Compare this with FM radio, which has a frequency range of up to 15 kHz, enabling both voices and music
to be reproduced much more naturally.

Speech sounds OK, but that’s about it when using a telephone with an audio bandwidth of 3.2 kHz. Digital networks increase the potential for good audio quality.


Analogue telephony

Analogue telephony has an extremely limited frequency response (approx. 3.2 kHz). However, in an analogue network, the audio signal is not processed to the same extent as in a digital network. The analogue signal is perceived by some as more natural, even though the digital signal in general has a wider frequency range. This is because the human ear is very good at perceiving artificial sound.

Data bandwidth and frequency range 

The term ’bandwidth’ insofar as data is concerned refers to the amount of information that can be transferred per second in a network. The frequency range, however, refers to the sound frequencies that can be transmitted. The unit is Hertz (Hz) for both the concepts, which can unfortunately sometimes lead to misunderstandings as frequency range and data bandwidth are not the same thing. Moreover, the fact that bandwidth can be expressed as both Hertz and bits per second (the capacity in the network, you usually see Mbps) doesn’t make it any less confusing. Sound is converted in digital networks. The sound signal is measured, or sampled, thousands of times per second and converted to digital data.

Lowering this sampling frequency reduces the amount of data to be transmitted, but it also causes some of the subtleties in the sound to be lost. These small details can be masked by stronger signals and thus reduce the clarity.

Mobile telephony

Depending on what data capacity the mobile networks of the different operators have, the audio signal is always more or less band-limited to save on the transmission capacity. Sound in 2G networks only permits narrowband (3.2 kHz) while 3G and 4G networks permit wideband (7 kHz). More recently, a number of operators have started using wideband standards and have launched so-called HD Voice services. However, for this technology to work, the telephone also has to be able to handle this standard, which most modern telephones do. Poor transmitting and receiving conditions can also have an impact on sound quality. The system automatically reduces the transmission speed in the network when conditions are poor. This has a detrimental effect on the sound quality despite the fact that sound is always given priority in transmissions (over images, for instance).

VOIP, Wideband and Codec

Telephony over the data network is called VoIP (Voice over IP). The sound in the digital networks was initially produced to deliver roughly the same sound quality that has been accepted and become a standard in the old analogue technology, i.e. 3.2 kHz audio bandwidth (telephone quality or narrowband). This was a necessity in the early digital networks, as data bandwidth was clearly limited back then.


In digital networks, the sound quality is limited primarily by the codec that has been chosen. A codec is a piece of software in the telephone that compresses outgoing analogue sound into data packages and converts incoming data packages into analogue sound. The telephones transmit the sound using the best possible common codec. Modern phones, which support wideband codecs, are therefore better able to achieve the best possible sound. The last 10 to 15 years have seen fantastic advances in the capacity of VoIP.

Common designations for various codecs are: wideband codec (7 kHz), super wideband codec (14 kHz) and full bandwidth codec (20 kHz). There are also a wide range of technical solutions and standards with names such as G.718, G.722.2, G.729.1 and so on. In everyday speech, we say HD audio or wideband for sound qualities that use 7 kHz or more.

Wireless solutions

The distribution capacity of the broadband network and/or mobile network to the office is, of course, what determines how good the sound can be. It is also important to consider the office’s internal structure, because anything added outside the telephony network can interrupt the chain and reduce the capacity of the audio bandwidth. This could be wireless systems, such as DECT and Bluetooth®, or old network products.


Bluetooth® is a standard that was originally developed to enable various accessories to connect wirelessly to a mobile phone or computer. Bluetooth® only works over short distances be-tween a mobile phone and accessories. There is additional data compression of the sound signal, which can adversely affect sound quality. The trend is increasingly towards modern Bluetooth® technology supporting HD audio.


DECT solutions for wireless telephony in offices and industrial premises were originally developed for use with analogue telephony. No matter how much capacity is available to an old DECT transmitter, it is simply not possible to produce more than the standard sound quality of a telephone (3.2 kHz) in such a DECT network. You lose more than 3 kHz for all calls transmitted via an old DECT system if you’re using wideband codec (7 kHz) in a VoIP network. This hardly matters for normal telephone calls, but if you are using such a combination and want to hold meetings where sound quality is particularly important, it may be a good idea to use direct connections (cables) to the VoIP network. 

Put simply, CAT-iq is a digital enhancement of DECT. A CAT-iq system has wideband codecs and thus allows a 7 kHz audio bandwidth, which is excellent capacity for wireless connections to a VoIP system. IP DECT solutions for HD audio are available today.

Konftel's solutions

Konftel’s products always deliver optimum sound quality in relation to network capacity. If the network distributes HD audio, you’ll get HD audio on Konftel’s conference phones. 

This brief explanation of audio distribution shows there is reason to analyse the communication needs of your business and organisation before choosing a network and updating your telephony and data infrastructure. For example, a VoIP network with wideband codecs (7kHz) is better equipped to deliver superior audio than an analogue or old mobile network. That may be obvious, but on the other hand, mobility and simplicity can be key considerations in certain contexts. 

Many of Konftel’s products offer more than one connection option, letting you choose between practical applications (e.g. mobile) and optimum audio quality (VoIP). Today’s HD Voice can give you both optimum audio quality and mobility. 

The wireless Konftel 300Wx is one example of how flexible our products are. With its analogue DECT connection, it can transmit a 3.2 kHz audio bandwidth, while a USB connection for a computer can use wideband codecs (7 kHz). It is also possible to connect it to a mobile phone using a cable. 

The same unit also delivers wireless HD audio (wideband) to IP telephony when Konftel’s DECT base station IP DECT 10 is connected via SIP. It can have up to 5 Konftel 300Wx registered calls in progress. It is possible to set up the Konftel 300Wx with IP DECT base stations provided by third-party manufacturers supported by Konftel. However, Konftel IP DECT 10 offers some unique advantages and makes it simple to get started. 

Whatever your needs, there are products in Konftel’s range that make it easier and quicker to hold improvised teleconferences at your desk and large meetings in conference rooms and halls. Please contact your local reseller for more information.