Set up

• Does Konftel 800 support zero touch installation?
  • The Konftel 800 supports auto-provisioning and the Konftel Zero Touch Installation service. For setup information see this article.
• How can I activate daisy-chain on my Konftel 800?
  • To activate daisy-chain, work through these steps from the touch screen: Settings > Admin login, enter password, confirm with Enter > Phone > Daisy-chain > Set the mode to Secondary (in early software Slave). Press arrow back until you get to the main menu. The unit will then reboot in Secondary-mode. 
    
    To deactivate daisy-chain, login with the admin password, go to Settings > Phone > Daisy-chain and change mode back to Primary (in early software Master).
• How can I configure Konftel 800 through the web interface?
  • Go to the Konftel 800 device screen and press Settings > Status, where you will find the IP address. Enter the IP address into a web browser in this format, https://192.168.1.45 (digits only to show example). If you get a warning of “unsafe connection” you can ignore and accept the connection to access to the login page. Enter the admin password and press Login.  
    Once logged in, navigate to the SIP section to configure the primary account and get the basic settings in order.
• The unit doesn’t start when I connect the network cable, why is that?
  • Make sure that the network port delivers PoE (Power over Ethernet). If you don’t have support for PoE in your network, you can buy a Konftel PoE Injector to power the Konftel 800.
• What can I do if I don’t know my admin password?
  • The admin password was configured on initial set up. If you for some reason don’t have access to it anymore, a factory reset is needed.
    Use this procedure to hard reset the system to the factory settings. Rebooting to factory settings erases all the settings including the account information. 
    1. Disconnect the power supply cable. This is the same as the network cable as the phone uses power over Ethernet. 
    2. Insert the PoE cable into the network connection socket.   
    3. Repeatedly press the front Mute button. 
    4. When the LEDs turn red, press the Volume Up button once. 
    5. The phone reboots to factory settings.
• What is the default admin password?
  • The admin password is usually set the first time you start the Konftel 800. You can choose not to configure an admin password, but we always recommend that you do. If you don’t know the admin password, you have the option to reset your phone and start over. More info on factory reset is found in the FAQ post "How do I reset the Konftel 800 to factory default settings?"

Audio

• How can I optimize audio performance in my conference call?
  • To make sure that you give the meeting the best acoustic prerequisites, make sure that the microphones and the speaker are not blocked. Paper sheets, laptops or anything else that might be in the way for unaffected audio pick-up should be removed before starting the meeting. Read more in this article.

Accessories

• How many expansion microphones can be connected?

  • You can connect one or two Konftel Smart Microphones to the Konftel 800. The two expansion ports can also be used for the secondary units in a daisy-chain set up. Alternatively there can be one Smart Microphone and one Konftel 800 in daisy-chain mode connected to the expansion ports.

• Do I need two Smart Microphones for expanded audio pick-up?
  • Not necessarily. The pick-up range is 6 meter so connect one or two expansion microphones, depending on the size of the room.
• Do the Konftel 55/300 expansion mics work on the Konftel 800?
  • No, the expansion mics (900102113) only work on the 55 and 300 series, not on the Konftel 800. The new Konftel Smart Microphone works with the 800.
• How do I update the Konftel Smart Microphone?

  • The firmware in Konftel Smart Microphone is updated like this:
    1. Disconnect the Smart Mic from the Konftel 800.
    2. Press and hold the mute button on the Smart Mic.
    3. Put the cable in again and keep pressing the mute button.
    4. Wait for 6-8 seconds until the led on the Smart Mic changes color, now you can release the mute button.
    5. Wait for the update to finish, the LEDs will flash during the process.
    6. The LEDs should turn off and the unit go back into idle mode again.

    On the Konftel 800 you can now check the Smart Mic firmware version under Settings. You should no longer be getting the message about Smart Mic update.

• How many mics are there in a Smart Microphone pack?
  • One
• What cable lengths can be used for the smart microphone and daisy-chain?
  • The Konftel Smart Microphone comes with a three meter long cable. Longer cables won’t work. The Konftel Daisy-chain Kit includes cables in two lengths, five and ten meters. 

Features

• What is the maximum number of units I can connect in a daisy-chain?

  • You can use a maximum of three units total. One Primary unit and two Secondary units. This configuration can’t be combined with additional Konftel Smart Microphones. 

    3 conference phones, or

    1 conference phone + 2 Konftel Smart Microphones, or

    2 conference phones + 1 Konftel Smart Microphone

• Can I combine USB calls and SIP calls?
  • If you want to use the Konftel 800 as an audio bridge between a USB call and a SIP call, the unit will handle it automatically. This makes it easy to combine web meetings with regular phone calls in a hybrid conferencing fashion.
• Can I use the Bluetooth connection to my mobile phone for calls and music?
  • Bluetooth Audio is enabled in the Konftel 800 software version 1.0.2.1.0 and later. Find free software update HERE
• Does Konftel 800 support Konftel Unite?
  • Yes. Download the Konftel Unite app from Appstore or Google Play and install it on your mobile device. To pair with a Konftel 800, make sure Bluetooth is enabled on your mobile and start the Unite app. The nearest device will show up. Tap on it to connect and follow the instructions on the screen. If you have NFC in your smartphone, you can initiate pairing with a simple tap on the NFC mark on the Konftel 800 and follow the instructions on the screen. 
    For more information go to our Konftel Unite page.
    

     
• How can I use Konftel 800 with USB?
  • The Konftel 800 can be used as a USB audio device in Windows, Mac and Linux environments. You can for example use the Konftel 800 as the default microphone and speaker in your preferred communication and collaboration client on your PC. The speakerphone can also be used as an audio playback device for music.
• How many calls can the Konftel 800 handle?
  • The Konftel 800 can handle up to five simultaneous audio streams. This means you can set up multiparty calls with four external participants on the built-in conference bridge. It can be easily done from the device’s touch interface or from the Konftel Unite app.
• What is Bluetooth LE?

  • Bluetooth LE is the low energy profile of the Bluetooth wireless technology. It enables connecting the Konftel Unite app to the Konftel 800, for controlling the device and for One Touch Conferencing. Bluetooth LE can not be used for audio transmission. 

    Bluetooth Audio is enabled in the Konftel 800 software version 1.0.2.1.0 and later. Find free software update HERE
    

• What is the purpose of the two USB ports?
  • The micro-USB port is for connecting to the PC. The other USB port (Type A) is for future features.
• Which PoE standards do you support?
  • The Konftel 800 supports PoE type 1 and 2 (IEEE 802.3af and IEEE 802.3at). 

Other

• How can I clean my Konftel 800?
  • For cleaning we recommend a microfiber cloth. Do not use strong detergents.
• How do I reset the Konftel 800 to factory default settings?

  • Use this procedure if you must hard reset the system to the factory default settings. Before you begin, save all the needed information from your Konftel 800.  Rebooting to factory settings erases all the settings including the account information and admin password.

    1. Disconnect the power supply cable. This is the same as the network cable when the phone uses Power over Ethernet.
    2. Insert the PoE cable into the network connection socket.
    3. Repeatedly press the front Mute button.
    4. When the LEDs turn red, press the Volume Up button once.
    5. The phone reboots to factory settings.

• Sometimes my Konftel 800 doesn't power up after unplugging the power.
  • The solution is to unplug the power to the unit for 5 minutes and then plug it back in again.