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Software update

How to install the latest version

Konftel CC200 upgrade v. 11.3.0.48
2021-09-22

In order to upgrade to version 11.3.x you need to have at least version 11.2.0.23. If you do not have 11.2.0.23 (or later) you need to download it from the link below and upgrade to this version before you upgrade to 11.3.

Please read the "Release notes" in the link below on how to upgrade to version 11.3 from 11.2. Note that third-party application data (eg. Microsoft Teams, Zoom, Cisco WebEx) will be wiped when upgrading to version 11.3 from 11.2.

Konftel CC200 v11.2.0.23
Release notes Konftel CC200 v11.3.0.43

  • Upgrade from Android 7 to Android 10 (improved security and app compatibility)
  • Improved performance external USB cameras (720p30)
  • Improved performance Wi-Fi display 1080p30 (Miracast)
  • Improved video performance in SIP/H.323 calls
  • Added automatic framing for SIP/H.323 calls
  • Fixed isssue with Google Play store activation
View changelog

Automatic OTA (over-the-air) update

Konftel CC200 will check for new releases every two hours. If a new software is found it will be indicated in the Configure icon of CC200.

Click on the Configure icon, then System Status > Software Update and press Install.



Manual update via local network

Download the software from the link below and run the application. 
https://upgrade.konftel.com/Download/konftel_cc200/upgrade.zip

  • Verify that the PC is connected to the network in wired mode (otherwise the update process can be very slow when using a wireless connection) and that it can ping the codec unit. It is strongly suggested to upgrade the codec unit when it is connected to the Ethernet.
  • Double click the software package .exe file. Below application will be launched.
  • Accept the usage agreement
  • Insert IP address of the codec unit to upgrade in the Codec Unit IP address field.
  • Press “Start” button in the app. 
  • Do not turn off or unplug the codec unit, until it completes the update.
  • The application will signal that the software package transfer is completed. Wait until the codec unit applies the updates contained in the package.
  • This procedure is completed when you see the initial graphical menu of the Konftel CC200 app displayed continuously for at least one minute after the app is restarted.
  • If the app does not restart but it shows an indication to repeat the update, press the "Start" button again.
 

Two-year warranty

Peace of mind

All Konftel models come with a two-year warranty. The warranty is invalidated if the product has been damaged due to negligence, incorrect use, manipulation or unauthorized modification or if the product has been subjected to fire, an electrical storm or a power surge. A fee will be charged for returned products that are found to have no faults.

Servicing after warranty

Servicing is available after the warranty expires. Create a ticket and describe the error and we will send you a costing.

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Patrick Wiltse
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Patrick Wiltse
Patrick Wiltse
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Jörgen Rönnqvist
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries

Mattias Hedin
Mattias Hedin
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Jörgen Rönnqvist
Jörgen Rönnqvist
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Mattias Hedin
Key Account Manager


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Peter Gasparro
Peter Gasparro
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Patrick Wiltse
Patrick Wiltse
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Patrick Wiltse
Patrick Wiltse
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Simon Chin
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Jörgen Rönnqvist
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries

Mattias Hedin
Mattias Hedin
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Nipun Khanna
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Jeff May
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Simon Chin
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+49 (0)221 959 2220


Jeff May
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Simon Chin
Simon Chin
Regional Sales Director APAC



Ralf Kalker
Ralf Kalker
Regional Sales Director
+49 (0)221 959 2220


Jörgen Rönnqvist
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries

Mattias Hedin
Mattias Hedin
Key Account Manager



Ralf Kalker
Ralf Kalker
Regional Sales Director
+49 (0)221 959 2220


Jörgen Rönnqvist
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries

Mattias Hedin
Mattias Hedin
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Jeff May
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    Africa Telco Business (PTY) Ltd

    Unit 7 Coram Office Park, Ferero Road, Randparkridge

    0027117924962

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    24 Tsessebe Crescent
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    Midrand, 1685, South Africa

    0027112030360

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    Electronic Communications Network (PTY) Ltd

    Unit 10, Growthpoint Business Park, Midrand, Gauteng

    002710590000

  • 4

    Trenic Industries (PTY) Ltd

    Unit C, Building 2, 5 Woodlands Drive Office park
    Woodmead 2191, South Africa

    0027114664278

Vis alle
Nipun Khanna
Nipun Khanna
Regional Sales Manager - India & Middle East



Jörgen Rönnqvist
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries

Mattias Hedin
Mattias Hedin
Key Account Manager



Jörgen Rönnqvist
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries

Mattias Hedin
Mattias Hedin
Key Account Manager


Dine lokale forhandlere

Vis alle
Ralf Kalker
Ralf Kalker
Regional Sales Director
+49 (0)221 959 2220


Simon Chin
Simon Chin
Regional Sales Director APAC



Ralf Kalker
Ralf Kalker
Regional Sales Director
+49 (0)221 959 2220


Jeff May
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    MyCOMtn SARL

    19 Rue Abou Baker Elbekri
    1073 Montplaisir Tunis
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    +216 70028000

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Peter Gasparro
Peter Gasparro
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Patrick Wiltse
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Patrick Wiltse
Patrick Wiltse
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Ralf Kalker
Ralf Kalker
Regional Sales Director
+49 (0)221 959 2220


Patrick Wiltse
Patrick Wiltse
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Peter Gasparro
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