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Konftel CC200 Support
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FAQs
Browse the categories to find the answers you need
Set up
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Can I configure the device using a PC?
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Yes, you can configure and control the unit from a PC (connected to the same network) using a web browser. Go to the IP address of the device eg. https://192.168.1.20. Log in with Admin and password 1234 to configure the Konftel CC200.
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Can I connect to a Poly, Cisco or Grandstream video conference equipment with Konftel CC200?
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Yes. Konftel C200 is SIP/H323 compatible with all major video conference systems in the market.
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Can I mount Konftel CC200 up-side down?
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Yes. The Konftel CC200 will automatically detect its new position and then flip the user interface vertically.
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Audio
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Can I connect an external speakerphone as audio device?
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Some situations might require adding a speakerphone to optimize both audio pick-up and sound distribution. Be careful to choose a model that is intended for the actual room size. The optional speakerphone can be connected via USB or Bluetooth.
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Camera
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Can Konftel CC200 be used for a 4K (UHD) video conference call?
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No, however Konftel CC200 uses a high quality 4K camera sensor in order to support digital zoom and panning (EPTZ). The maximum resolution and frame rate supported during a conference call is 1080p60.
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Features
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How can I share content from my laptop in the video call?
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Konftel CC200 supports wireless content sharing from a laptop (Wireless Display/Miracast). For wired connection, the Konftel AV Grabber is required (optional).
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Is it possible to record a video meeting?
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You can record a meeting and store it on a connected USB storage device or on a network server.
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What’s the difference between the two USB ports at the back of CC200?
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Both USB ports provide the same functionality. They are both USB3.0 ports but supports different connectors (type-A and type-C).
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What’s the meaning of the LED’s on Konftel CC200?
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The circled LED around the camera lens indicates the status of the camera.
- Green: CC200 is in an active call and the camera is active.
- Red: CC200 is in an active call but the camera is disabled/in privacy mode.
- Blue: CC200 is in idle mode, camera image only shown on local screen.The four LED stripes indicates the status of the microphones.
- Green: CC200 is in an active call and the microphones are active.
- Red: CC200 is in an active call but the microphones are disabled/muted.
- Blue: CC200 is in idle mode, microphones disabled.
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Other
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How do I join a Microsoft Teams video call on Konftel CC200?
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You can join a Teams video call in two different ways:
- Dial in to Teams via SIP. If you are using CC200 as a pure SIP/H323 video conference device (no use of Android apps), you can still join a Teams call. For this to work, you need to have a subscription to Teams gateways services from Pexip, Poly or BlueJeans.
- Use the Android Teams app. If you have a Teams invitation in your CC200 calendar and the Teams app is installed, you can join the Teams call by one-click-join from the calendar. Note! Teams must be connected to an account, either your personal or a room account. If using a room account, you need to make sure the room is invited to the call for it to show up in the calendar.
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How do I join a Zoom video call on Konftel CC200?
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You can join a Zoom video call in two different ways:
- Dial in to Zoom via SIP. If you are using CC200 as a pure SIP/H323 video conference device (no use of Android apps), you can still join a Zoom call. For this to work, you need to have a subscription to Zoom Room Connector gateway services.
- Use the Android Zoom app. If you have a Zoom invitation in your CC200 calendar and the Zoom app is installed, you can join the Zoom call by one-click-join from the calendar. Note! Zoom must be connected to an account. Either your personal or a room account. If using a room account, you need to make sure the room is invited to the call for it to show up in the calendar.
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Software update
How to install the latest version
Konftel CC200 upgrade v. 11.4.0.38
2022-09-20
In order to upgrade to version 11.4.x you need to have at least version 11.2.0.23. If you do not have 11.2.0.23 (or later) you need to download it from the link below and upgrade to this version before you upgrade to 11.4.
Please read the "Release notes" in the link below on how to upgrade to version 11.4 from 11.2. Note that third-party application data (eg. Microsoft Teams, Zoom, Cisco WebEx) will be wiped when upgrading to version 11.3 from 11.2.
Konftel CC200 v11.2.0.23
Konftel CC200 latest version
Release notes Konftel CC200 regarding upgrade from older version
- Fix minor Swedish translations in device
Automatic OTA (over-the-air) update
Konftel CC200 will check for new releases every two hours. If a new software is found it will be indicated in the Configure icon of CC200.
Click on the Configure icon, then System Status > Software Update and press Install.
Manual update via local network
Download the software from the link below and run the application.
https://upgrade.konftel.com/Download/konftel_cc200/upgrade.zip
- Verify that the PC is connected to the network in wired mode (otherwise the update process can be very slow when using a wireless connection) and that it can ping the codec unit. It is strongly suggested to upgrade the codec unit when it is connected to the Ethernet.
- Double click the software package .exe file. Below application will be launched.
- Accept the usage agreement
- Insert IP address of the codec unit to upgrade in the Codec Unit IP address field.
- Press “Start” button in the app.
- Do not turn off or unplug the codec unit, until it completes the update.
- The application will signal that the software package transfer is completed. Wait until the codec unit applies the updates contained in the package.
- This procedure is completed when you see the initial graphical menu of the Konftel CC200 app displayed continuously for at least one minute after the app is restarted.
- If the app does not restart but it shows an indication to repeat the update, press the "Start" button again.
Finn en forhandler
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Dine lokale forhandlere
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Holger Klenner
Key Account Manager Germany
+49 (0)2173 499 5841
Key Account Manager Germany
+49 (0)2173 499 5841
Ralf Kalker
Regional Sales Director
+49 (0)221 959 2220
Regional Sales Director
+49 (0)221 959 2220
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Dine lokale forhandlere
Jeff May
Regional Sales Director
Regional Sales Director
Dine lokale forhandlere
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1
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2
Aria Technologies Africa (PTY) Ltd
24 Tsessebe Crescent
Building 9, Corporate Park South
Midrand, 1685, South Africa -
3
Electronic Communications Network (PTY) Ltd
Unit 10, Growthpoint Business Park, Midrand, Gauteng
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4
Trenic Industries (PTY) Ltd
Unit C, Building 2, 5 Woodlands Drive Office park
Woodmead 2191, South Africa
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Dine lokale forhandlere
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11
Granitor Electro AB
Avd. Fiber och Teknik Dalarna
Zettergrens väg 2, 791 77 Falun -
13
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14
Jeff May
Regional Sales Director
Regional Sales Director
Dine lokale forhandlere
-
2
Business Communications Ltd.
Unit 10, Princeton Mews
167-169 London Road
Kingston-upon-Thames KT2 6PT -
18
TinCan Comms Ltd
Walsall, WS2 8TF
The Admiral Building
Maple Leaf Estate, Bloxwich Lane
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