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FAQs

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Konftel OCC Hub

Can I connect two screens to the hub?
- No, there is only one HDMI output.
Can I extend the cable between my PC and hub?
- We do not recommend extending the cable between the PC and the Konftel OCC hub. But if required, look for high quality active extension cables.
Can you charge Konftel 55Wx and Konftel Ego via hub even though no PC is connected?
- Yes, if the audio device is connected to the correct port on the hub, it will charge even if no PC is connected.
Do I have to plug the HDMI cable into the hub?
- No, you do not need to plug a HDMI cable into the hub. The hub can be used to connect only the audio device and the camera. HDMI is used to connect the screen in the room.
Do my computer need software drivers to connect Konftel OCC Hub?
- To get a smooth start using our video kits you will need to have the DisplayLink driver installed on your laptop. The driver is already on your computer if you have Windows 10 (1607) Anniversary Update or later. Download the DisplayLink driver here.
I do not get an image on the screen/TV via the hub (with USB cable). What can I do?
- Try connecting the USB cable to another port on the computer. Wait a while so that the hub can be initiated. If it does not solve your problem, make sure you get a picture if the HDMI cable is plugged directly into the computer.
I only have USB-C on my computer, can I use an adapter to connect the Konftel OCC hub?
- Yes, you can use a USB-C to USB-A adapter.
What is the maximum resolution on the HDMI output?
- Resolution on the HDMI output is maximum 2048 x 1152.

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Two-year warranty

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All Konftel models come with a two-year warranty. The warranty is invalidated if the product has been damaged due to negligence, incorrect use, manipulation or unauthorized modification or if the product has been subjected to fire, an electrical storm or a power surge. A fee will be charged for returned products that are found to have no faults.

Servicing after warranty

Servicing is available after the warranty expires. Create a ticket and describe the error and we will send you a costing.

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