Konftel 300Wx Support

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Konftel Knowledge Base

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Knowledge base

Documents

  • Related documents
  • Product Guide Audio

    Document downloading

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  • Extended Use

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  • IP Telephony

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Video

Konftel Wireless IP with IP DECT 10 and Konftel 300Wx

Learn how to set up the Konftel IP DECT 10 and Konftel 300Wx.

Watch video

Using Konftel 300W/300Wx with Skype

This video will show you how to use the Konftel 300W/300Wx with Skype to make a video call.

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Register a Konftel 300W/300Wx to a Konftel DECT base

This video will guide you how you register the Konftel 300W/300Wx to a Konftel DECT base.

Watch video

Konftel 300-series SD-call recording

Learn how to record a conference call with the Konftel conference phones. SD-call recording is available in...

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Add expansion microphones to your Konftel

Expansion microphones is available for Konftel 250, Konftel 300, Konftel 300IP and Konftel 300M.

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Import contacts via SD card in Konftel 300Wx/300W/300M

How to import contacts via SD card in Konftel 300W/ Konftel 300M/ Konftel 300Wx.

Watch video

Interoperability

The Konftel 300Wx is a DECT phone that supports version 6.0 of the standard and is GAP/CAT-Iq compatible. It also works as a USB audio device.

Show full table
DECT SYSTEMS
The Konftel 300Wx is GAP compatible and will most likely work within any GAP environment. Settings in a GAP system may affect interoperability. Is your system not listed in the table? Please contact support and we will help you configure the Konftel 300Wx to your system.
Tested = Basic functions tested. Able to register, make/receive calls.
HD audio = Supports wideband codec G722 over CAT-iq.
Brand Model  DECT Base Tested HD audio supported Notes
Mitel (Aastra) BusinessPhone   Yes    
Mitel (Aastra) MX One/MD110*  BS300/BS330 Yes  
Mitel (Aastra) MBU400   Yes  
Mitel (Aastra) OpenCom X320  RFP21 Yes   Encryption must be disabled.
Mitel (Aastra) OpenCom X320  RFP22 Yes   Encryption must be disabled.
Mitel (Aastra) 400-series  SB-x Yes   470 2.1, Tested with SB-4+
Mitel (Aastra) OpenCom X320  RFP 32IP (SIP DECT) Yes  
Mitel (Aastra) OpenCom X320  RFP35 Yes  Yes
Alcatel-Lucent OmniPCX Enterprise  RBS Yes  
Alcatel-Lucent OmniPCX Enterprise  IBS Yes  
Alcatel-Lucent OmniPCX Enterprise  TDM/IP DECT Yes   » Inter-Working Report
Avaya IP Office  IPBS Yes  
Avaya Aura Communication Manager   Yes   » CM R4 IPBS guide
Mitel CX3300 MCD 5.0  Mitel IP Dect 5.0.11 Yes  
Panasonic KX‐TDA 15   Yes  
Philips Sopho IS3000*   Yes  
Philips Sopho 2000 IPS   Yes  
Atos Unify/Siemens HiPath 3000   Yes  
Atos Unify/Siemens HiPath 4000   Yes  
Atos Unify/Siemens HiPath Cordless IP V1   Yes   Must use "Assigned TPUI" mode**
Atos Unify OpenScape 4000 V7  DECT BS4/5 Yes   » Certificate
Atos Unify OpenScape 4000   Yes    
Atos Unify  OpenScape Voice
 IP DECT V2.1  Yes     
Gigaset IP DECT Pro Series  N720/N510*** Yes  Yes
IKON IP DECT   Yes   Must use "Assigned TPUI" mode**
SpectraLink IP DECT Server 400 (EU/US)   Yes   » Test protocol
RTX IP DECT 8660   Yes  Yes Must use firmware 03.24 b3 or higher on RTX base
Ascom Ascom IP DECT V9  IP DECT V9 Yes   Use 3rd Pty PARK

* please contact support if you have any issues with the registration.
** in some systems you must log in as "super admin" to be able to see the Default TPUI checkbox (and uncheck it).
*** please contact support if you have issues with this model.

MOBILE NETWORK
Connects to cell phones with optional cables, Modular 6/6.
» View all available mobile cables
ANALOG CONNECTION
The Konftel DECT base connects to the public analog telephone line or PBX with an analog card via a Modular 6/6, RJ11.
COMPUTER FOR VOIP AND UC
Connects to computer with enclosed USB cable, 2.0.
Operating system Audio Upgrade*
Windows XP/Vista/7/8 YES YES
Mac OS X (10.6) YES
Linux (Fedora 20) YES

* Upgrade the conference phone via the Upgrade Utility

FAQs

Browse the categories to find the answer you need

Set up

Audio

Update

  • Can I update the firmware?

    • Yes, download the Konftel Upgrade Utility from the Konftel web page and follow the instructions.

  • I can't update using the Konftel Upgrade Utility, are there any other options to update?
    • You can update your Konftel with a SD card. Download the SD file from www.konftel.com/Support/Upgrade Put that in the root of the SD card and then put the Konftel conference unit in upgrade mode (MENU > SETTINGS > UPGRADE MODE). Insert the SD card and press the HOLD button to read from it. Follow the instructions on the display on the Konftel. * Please note that when updating using SD card it will reset the phone to factory defaults.

Features

  • Can I record while I'm not in a call?

    • Yes, you can use the Konftel if you only want to record a "local" meeting. Do the following:

      1. Press and hold the C/Rec button and confirm with "OK" on the Konftel.
      2. To stop the recording press the C/Rec button and confirm with "OK".

  • Is the entire call recorded or only when someone is talking?
    • The entire call is recorded.
  • The conference guide does not make the call. What is the problem?
    • There can be two reasons for this: The conference guide's settings. Check or update the following:
      1. Click on Menu
      2. Click on Conference Guide and then choose Settings
      3. Check/update the setting for request, return and conference. Different PBXs and countries have different flash times You must have the right settings for the conference guide to function properly.

      Check or update the following:
      1. Click on Menu
      2. Click on Setting and then choose Flash/R 3. The predefined Flash time is highlighted. Below are the recommended settings. Flash times: 100 ms – Scandinavia, Europe, Siemens Enterprise Communications HiPath 300 ms – Germany, France, and Israel 500 ms – USA.

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Software update

How to install the latest version

Konftel 300Wx upgrade v. 2.0.10
2021-09-01

  • Improved echo cancellation performance
View changelog

Update your Konftel 300Wx

Step 1: Install Konftel Upgrade Utility

The Konftel Upgrade Utility is a program developed by Konftel to update the software on your conference phone.

Download and run the installation file and follow the instructions.

You may have to run the installation program as an administrator.

System Requirements
Download Upgrade Utility

 

Step 2: Update your Konftel conference phone

Launch the Konftel Upgrade Utility, which will now be in your start menu, and follow the instructions.

We recommend that you allow the Konftel Upgrade Utility to automatically download and install the latest software.

When you are done, you can close the Konftel Upgrade Utility and restart your Konftel.


Manual download

It is also possible to download the latest version and install the file directly from your computer using the Konftel Upgrade Utility. This can be useful if you have restricted internet access or if a conference phone is not installed and connected to the internet.

Download software 

 

Update via SD memory card

You can also use an SD memory card to update the software on your conference phone. In this case you will have to use a specially adapted SD update file. Please note that an update via SD card will reset your conference phone to factory settings.

  1. Download the SD file below.
  2. Copy the file to the SD card and place it in the root of the file structure (2 GB recommended).
  3. Place the phone in update mode.
  4. Press the HOLD button (in update mode) to start the update from the SD card.
  5. Follow the instructions on the screen.

Konftel 300Wx SD update     » View change log

 

Update DECT module in Konftel 300Wx

This is necessary to improve compatibility, for example. Follow the steps below to update the DECT firmware on the Konftel 300Wx.

  1. Make sure you have the latest software installed on your Konftel 300Wx before you update the DECT module.
  2. Download the DECT file below.
  3. Copy the file to the SD card and place it in the root of the file structure.
  4. Insert the SD card into your Konftel 300Wx.
  5. Go to MENU (gear) > Settings > Upgrade mode and select DECT.
  6. A progress bar will be shown on the screen during the update, which takes around three minutes. "SUCCESS" should be displayed on the screen when it is completed.
  7. Restart the Konftel 300Wx. You are now ready for normal operation.
  8. Check the DECT firmware version in the menu MENU > STATUS. Scroll using the arrow buttons for more information.

Konftel 300Wx DECT module     » View change log

 

Update Konftel IP DECT 10 via web interface

    1. Log in to the web interface of the IP DECT 10. 
      (You can find the IP address in MENU > STATUS of the Konftel 300Wx)

      IP DECT 10
    2. Click on "Firmware Update" and enter the following values:
      Firmware update server address = http://upgrade.konftel.com
      Firmware path = /Download/konftel_ip_dect_10
      Required version = eg. 355 for version 3.55
      Required branch = eg. 22 for branch 22 (required only if version is same as on IP DECT 10)

      IP DECT 10
    3. Click on “Save/Start update” to proceed with the update.
    4. LEDs will flash red during update and turn green when done.
    5. Log in to IP DECT 10 and check firmware version on status page.

Manual software download Konftel IP DECT 10

This can be useful if you have restricted internet access or if a conference phone is not installed and connected to the internet.

Konftel IP DECT 10 » View changelog


End-user license agreement (EULA)

By downloading the software, you accept the EULA terms and conditions in this document.

EULA document

Two-year warranty

Peace of mind

All Konftel models come with a two-year warranty. The warranty is invalidated if the product has been damaged due to negligence, incorrect use, manipulation or unauthorized modification or if the product has been subjected to fire, an electrical storm or a power surge. A fee will be charged for returned products that are found to have no faults.

Servicing after warranty

Servicing is available after the warranty expires. Create a ticket and describe the error and we will send you a costing.

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Mattias Hedin
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Key Account Manager


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Jörgen Rönnqvist
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries

Mattias Hedin
Mattias Hedin
Key Account Manager


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Jörgen Rönnqvist
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries


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Your local resellers

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Jörgen Rönnqvist
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries

Mattias Hedin
Mattias Hedin
Key Account Manager


Contact us

Simon Chin
Simon Chin
Regional Sales Director APAC


Contact us

Jörgen Rönnqvist
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries

Mattias Hedin
Mattias Hedin
Key Account Manager


Contact us

Nipun Khanna
Nipun Khanna
Sales director for Southern Asia and ME


Contact us

Jeff May
Jeff May
Regional Sales Director


Contact us

Simon Chin
Simon Chin
Regional Sales Director APAC


Contact us

Ralf Kalker
Ralf Kalker
Regional Sales Director
+49 (0)221 959 2220

Contact us

Jeff May
Jeff May
Regional Sales Director


Contact us

Simon Chin
Simon Chin
Regional Sales Director APAC


Contact us

Ralf Kalker
Ralf Kalker
Regional Sales Director
+49 (0)221 959 2220

Contact us

Jörgen Rönnqvist
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries

Mattias Hedin
Mattias Hedin
Key Account Manager


Contact us

Ralf Kalker
Ralf Kalker
Regional Sales Director
+49 (0)221 959 2220

Contact us

Jörgen Rönnqvist
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries

Mattias Hedin
Mattias Hedin
Key Account Manager


Contact us

Jeff May
Jeff May
Regional Sales Director


Contact us

Ralf Kalker
Ralf Kalker
Regional Sales Director
+49 (0)221 959 2220

Contact us


Your local resellers

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Jeff May
Jeff May
Regional Sales Director


Contact us

Jeff May
Jeff May
Regional Sales Director


Contact us

Jörgen Rönnqvist
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries

Mattias Hedin
Mattias Hedin
Key Account Manager


Your local resellers

Show all
Jeff May
Jeff May
Regional Sales Director


Your local resellers

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Ralf Kalker
Ralf Kalker
Regional Sales Director
+49 (0)221 959 2220

Contact us

Jeff May
Jeff May
Regional Sales Director


Contact us

Jeff May
Jeff May
Regional Sales Director


Your local resellers

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    Trenic Industries (PTY) Ltd

    Unit C, Building 2, 5 Woodlands Drive Office park
    Woodmead 2191, South Africa

    0027114664278

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Nipun Khanna
Nipun Khanna
Sales director for Southern Asia and ME


Contact us

Jörgen Rönnqvist
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries

Mattias Hedin
Mattias Hedin
Key Account Manager


Contact us

Jörgen Rönnqvist
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries

Mattias Hedin
Mattias Hedin
Key Account Manager


Your local resellers

Show all
Ralf Kalker
Ralf Kalker
Regional Sales Director
+49 (0)221 959 2220

Contact us

Simon Chin
Simon Chin
Regional Sales Director APAC


Contact us

Ralf Kalker
Ralf Kalker
Regional Sales Director
+49 (0)221 959 2220

Contact us

Jeff May
Jeff May
Regional Sales Director


Contact us

Jeff May
Jeff May
Regional Sales Director


Contact us

Ralf Kalker
Ralf Kalker
Regional Sales Director
+49 (0)221 959 2220

Contact us

Ralf Kalker
Ralf Kalker
Regional Sales Director
+49 (0)221 959 2220

Contact us

Jeff May
Jeff May
Regional Sales Director


Your local resellers

Show all
Ralf Kalker
Ralf Kalker
Regional Sales Director
+49 (0)221 959 2220

Contact us

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When you choose Konftel

Konftel is a pioneer in conference calls. We've been helping companies and organizations around the world to meet at a distance since our launch in 1988. Our conferencing solutions deliver superb audio and video quality for effective and eco-friendly collaboration. We are Climate Neutral Certified.


Would you like help finding the right products for your company? We're here to guide you towards the perfect solution. Simply contact Konftel sales. And have you tried our useful product selector?


Two-year warranty

All Konftel's products come with a two-year warranty. This provides peace of mind for customers and shows that our commitment doesn't end with the purchase. We also offer servicing beyond the warranty period. Find out more under Support.

 

Try before you buy

Companies can try a product before making their final decision. This demo option is available in most  markets with Konftel distribution. Leave your contact details and a sales representative will be in touch.


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