The Konftel 300Wx is GAP compatible and will most likely work within any GAP environment. Settings in a GAP system may affect interoperability. Is your system not listed in the table? Please contact support and we will help you configure the Konftel 300Wx to your system.
Tested = Basic functions tested. Able to register, make/receive calls.
HD audio = Supports wideband codec G722 over CAT-iq.
* please contact support if you have any issues with the registration.
** in some systems you must log in as "super admin" to be able to see the Default TPUI checkbox (and uncheck it).
*** please contact support if you have issues with this model.
If you need to register the Konftel 300W to a Konftel DECT base you must first set the Konftel DECT base in registration mode. This is done by pressing and holding the button on the base for 4 seconds. Then you go to the Konftel 300W in to MENU > SETTINGS > DECT > REGISTER and enter 0000 as PIN code and just press enter if you're asked for a PARK code. The display will show "Success" after a successful registration.
If three parties wish to have a conference call, it can be done with the help of the three party conference call function in the telephone network/PBX. If more than three parties are to engage in the conference call, you can use a conference call service provided by a service provider.
Please update the software on your Konftel 300Wx to version 2.0.3 or later, then go to SETTINGS > DECT > RF BANDand select US. This setting is only available in the North America region. After the change please try and re-register the Konftel 300Wx to the Konftel IP DECT 10 base.
Make sure that you have the latest software on the phone, or at least 1.13. During the call you can press MENU and then select "ACTIVATE DTMF". Now the Konftel will send the DTMF tones in the talk channel. You can activate this feature permanently by going to MENU > SETTINGS > DECT > INBAND DTMF.
On Alcatel Enterprice you can use the *# command to enable DTMF.
If you have a Konftel 300Wx connected to the IP DECT 10 base you will find the IP address in the Konftel 300Wx menu. Press the MENU (gear)-button and go to STATUS and scroll down to IP address. If the IP address field doesn't show please make sure that "IP DECT 10" is selected under MENU > SETTINGS > DECT > PROFILE.
When you want to use the mobile connection on the phone double check that you have the correct cable and that you have selected "MOBILE" under the "LINE MODE" button. Then you also have to press the green off-hook button to "activate" the connection.
You can update your Konftel with a SD card. Download the SD file from www.konftel.com/Support/Upgrade Put that in the root of the SD card and then put the Konftel conference unit in upgrade mode (MENU > SETTINGS > UPGRADE MODE). Insert the SD card and press the HOLD button to read from it. Follow the instructions on the display on the Konftel. * Please note that when updating using SD card it will reset the phone to factory defaults.
There can be two reasons for this: The conference guide's settings. Check or update the following:
1. Click on Menu
2. Click on Conference Guide and then choose Settings
3. Check/update the setting for request, return and conference. Different PBXs and countries have different flash times You must have the right settings for the conference guide to function properly.
Check or update the following:
1. Click on Menu
2. Click on Setting and then choose Flash/R 3. The predefined Flash time is highlighted. Below are the recommended settings. Flash times: 100 ms – Scandinavia, Europe, Siemens Enterprise Communications HiPath 300 ms – Germany, France, and Israel 500 ms – USA.
Yes, you can do that. If you are using the US version you must go in to the service menu* and select US-LEGACY under DECT REGION. *to access the service menu, press MENU once then the HOLD-button (lower left button) for two seconds and then the LINE MODE (lower right button) for two seconds.
Yes, Konftel has a optional DECT base station that can be wallmounted. The Konftel DECT basestation is connected directly to a analog telephone line/extension. With one base the DECT coverage is limited to up to 50 meters between the base and the Konftel. It can be registered to 4 different base systems or Konftel DECT base stations. In this way the coverage can be complete.
Launch the Konftel Upgrade Utility, which will now be in your start menu, and follow the instructions.
We recommend that you allow the Konftel Upgrade Utility to automatically download and install the latest software.
When you are done, you can close the Konftel Upgrade Utility and restart your Konftel.
It is also possible to download the latest version and install the file directly from your computer using the Konftel Upgrade Utility. This can be useful if you have restricted internet access or if a conference phone is not installed and connected to the internet.
You can also use an SD memory card to update the software on your conference phone. In this case you will have to use a specially adapted SD update file. Please note that an update via SD card will reset your conference phone to factory settings.
Download the SD file below.
Copy the file to the SD card and place it in the root of the file structure (2 GB recommended).
Place the phone in update mode.
Press the HOLD button (in update mode) to start the update from the SD card.
Log in to the web interface of the IP DECT 10.
(You can find the IP address in MENU > STATUS of the Konftel 300Wx)
Click on "Firmware Update" and enter the following values: Firmware update server address = http://upgrade.konftel.com
Firmware path = /Download/konftel_ip_dect_10
Required version = eg. 355 for version 3.55
Required branch = eg. 22 for branch 22 (required only if version is same as on IP DECT 10)
Click on “Save/Start update” to proceed with the update.
LEDs will flash red during update and turn green when done.
Log in to IP DECT 10 and check firmware version on status page.
Manual software download Konftel IP DECT 10
This can be useful if you have restricted internet access or if a conference phone is not installed and connected to the internet.
All Konftel models come with a two-year warranty. The warranty is invalidated if the product has been damaged due to negligence, incorrect use, manipulation or unauthorized modification or if the product has been subjected to fire, an electrical storm or a power surge. A fee will be charged for returned products that are found to have no faults.
Servicing after warranty
Servicing is available after the warranty expires. Create a ticket and describe the error and we will send you a costing.