Konftel Knowledge Base
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Konftel 300IP Support
Anmäl dig till vårt nyhetsbrev för att få veta när det finns en ny mjukvara till dina produkter.
PrenumereraDokument
- Populära dokument
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Konftel 300IP - Manual
Dokument nedladdning
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Konftel 300IP - Snabbguide
Dokument nedladdning
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Admin & Installation Guide – Konftel 300IP
Dokument nedladdning
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Säkerhetsföreskrifter – Konftel 300 Serien
Dokument nedladdning
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PA Interface Box - Snabbguide
Dokument nedladdning
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Third Party Notice Terms Konftel 300IP/300IPx
Dokument nedladdning
- Relaterade dokument
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Produktguide Audio
Dokument nedladdning
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Konftel ZTI-portalen
Dokument nedladdning
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IP-telefoni
Dokument nedladdning
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Utöka ljudupptagningen
Dokument nedladdning
Video
Konftel 300IP demo presentation
The Konftel 300IP is a SIP based conference phone incorporating OmniSound® 2.0 with wideband. Efficient...
Titta på filmenMaking a conference call with Konftel 300IP
How to make a conference call with Konftel 300IP.
Titta på filmenHow to register Konftel 300IP
This video will describe how you register the Konftel 300IP to a SIP account.
Titta på filmenAdd expansion microphones to your Konftel
Expansion microphones is available for Konftel 250, Konftel 300, Konftel 300IP and Konftel 300M.
Titta på filmenConnect your Konftel 300/300IP to an installed audio system.
The PA interface box connects the conference phone with an existing PA system. The PA interface box works with...
Titta på filmenConnect a wireless headset to your Konftel 300
Connect a wireless headset to your Konftel 300 or Konftel 300IP for better mobility.
Titta på filmenKonftel 300-series SD-call recording
Learn how to record a conference call with the Konftel conference phones. SD-call recording is available in...
Titta på filmenUsing the Instant Conference guide
Using the Instant Conference guide on a Konftel conference phone.
Titta på filmenInteroperabilitet
Konftel 300IP är SIP-kompatibel och fungerar normalt sett i alla SIP-miljöer. Samtidigt optimerar och certifierar vi IP-konferenstelefonen för marknadens ledande kommunikationsplattformar för att kunna garantera egenskaper och funktioner. Här hittar du en överskådlig sammanställning. Om du har ett system som inte är listat i tabellen och du behöver hjälp med att konfigurera Konftel 300IP för ditt system, kontakta oss via support så hjälper vi till.
| Brand | Model | Tested | Notes |
|---|---|---|---|
| Alcatel-Lucent | OmniPCX Enterprise | Yes | NA |
| Avaya | Communication Manager | Yes | Application Note |
| Avaya | Integral Enterprise | Yes | Application Note |
| Avaya | IP Office* | Yes | Installation |
| Mitel (Aastra) | MX-ONE | Yes | |
| Mitel (Aastra) | Ascotel i7.7 | Yes | |
| Mitel (Aastra) | BusinessPhone | Yes | |
| Brekeke | PBX 2.0 | Yes | |
| Broadsoft | Broadworks | Yes | Validation announcement Installation |
| Cisco | Cisco Unified Communication Manager | Yes | Installation |
| Digium | Asterisk | Yes | |
| Mitel | 3300 | Yes | |
| NEC Phillips | iS3000 v810.42, SV9100 | Yes | Compatibility Report |
| OpenSER/OpenSIPS | Yes | ||
| Panasonic | NCP500/1000 | Yes | |
| SIPPY | Yes | ||
| Atos Unify (Siemens) | HiPath 4000 (v4.0, v5.0), OpenOffice MX | Yes | |
| Atos Unify | OpenScape Business | Yes | Certificate |
| Atos Unify | OpenScape 4000 V7 | Yes | Certificate Test report |
| Atos Unify | OpenScape Voice V9 | Yes | Certificate Test report |
| Skype Connect | Yes | Installation | |
| 3CX | IP Phone System | Yes | Installation Test protocol |
| CommuniGate | Pro | Yes | Installation Test protocol |
| Advoco NetPBX | Dialect Unified | Yes | Installation Test protocol |
| Broadworks | TDC Scale | Yes | Installation |
| Siemens | OpenScape Office MX | Yes | Test protocol |
| iCentrex | iCentrex | Yes | Installation |
| babyTEL | Yes | Installation | |
| Unotelefoni | Asterisk PBX | Yes | Installation |
| Allworx | Allworx 48x/6x | Yes | |
| Samsung | OfficeServ7200 | Yes | |
| Swyx | SwyxWare | Yes | Test details SwyxWare Certificate |
| Vonage/Vocalocity | Yes | ||
| AltiGen | IP-PBX** | Yes | |
| XBlue Networks | X-50 VoIP Phone System | Yes | |
| ShoreTel | ShoreTel 14.2 | Yes | Application Note Details on ShoreTel |
| Innovaphone | Innovaphone 12R2 | Yes | Status Test report |
| Telia | Touchpoint | Yes |
FAQs
Bläddra i kategorierna för att hitta svaret du behöver
Set up
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How do I get my Konftel 300IP/300IPx up and running?
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Watch our video, you can find it here
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How do I set up a conference call with a Konftel telephone?
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If three parties wish to have a conference call, it can be done with the help of the three party conference call function in the telephone network/PBX. If more than three parties are to engage in the conference call, you can use a conference call service provided by a service provider.
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I can't send DTMF when I try to log in to a conference bridge, what can I do?
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First, make sure that you have the latest version of the software or at least 2.0.1. Change DTMF method to "Inband" under MENU > SETTINGS > ADVANCED > *PIN CODE (1234)* > MEDIA > DTMF SIGNALLING > INBAND Now the DTMF tones should work fine.
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I'm not getting a dialling tone
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Check that the phone is registered. This is shown as a shaded box in the bottom left-hand corner of the screen If the box is not shaded, contact your phone administrator.
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The phone does not register or loses registration over time.
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Try changing the option Allow contact rewrite to No. You will find this option in the web interface under Settings and SIP.
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Audio
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No audio when connected to Allworx 6x in remote office
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Go to Phone System > Handsets > Modify Handset options in Handset Features. Check the box next to "This phone is behind a NAT/firewall and needs transversal assistance"
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The person on the other end who called in to the meeting says they hear an echo. What should I do?
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Decrease the volume a notch on the Konftel as shown in the instructions in the user guide.
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Update
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Can I update the firmware?
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Yes, download the Konftel Upgrade Utility from the Konftel web page and follow the instructions.
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How can I upgrade my Konftel 300IP/IPx with the latest software version?
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You need to log in as an administrator to upgrade software in the Konftel 300IP/IPx. You can search for the most recent version via the web interface and then install it automatically in the Konftel 300IP/IPx. For more details, see "Installation and Administration of Konftel 300IP".
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How can I upgrade my Konftel so I can connect a wireless headset?
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Konftel 300/300IP have headset connection as standard. Earlier revisions can download a free software.
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I'm having trouble upgrading my unit. Is there fix for that?
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1. Restore the firmware on the phone by pressing and holding the MENU button during boot up of the phone. A rescue menu will appear and you should select "3. Restore firmware"
2. After the phone has booted, go to the web interface and login in as "Admin". Go to Provisioning and upgrade the Konftel with this file: http://www.konftel.com/Download/konftel_300ip/KT300IP_UPGRADE_FIX.kt
3. After the phone has done a successful upgrade it will reboot.
4. When the phone starts again, go to the Provisioning tab and do a normal upgrade to the latest version
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Features
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Can I disable SD recording?
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Yes, that is possible but once it's disabled you cannot activate it again. Contact Konftel support for instructions.
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Can I record while I'm not in a call?
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Yes, you can use the Konftel if you only want to record a "local" meeting. Do the following:
1. Press and hold the C/Rec button and confirm with "OK" on the Konftel.
2. To stop the recording press the C/Rec button and confirm with "OK".
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How can I transfer a call?
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During a active call, press the MENU button on the Konftel. A menu will pop up and then you can select "TRANSFER" and press OK. Enter the number where you want to transfer the active call and then press OK to complete the transfer. Please note that the Konftel 300IP will do a "blind transfer" and it's not supported on all systems.
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Is the entire call recorded or only when someone is talking?
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The entire call is recorded.
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What format does it record in?
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Conversations are saved in Wave format and can be played back on most media players.
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Other
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Issues when calling a hunt group in ShoreTel systems.
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The ShoreTel system has a custom parameter to the "SIP Extension Profile" called XferFailureNotSupported. Please set that to 1 (XferFailureNotSupported=1) in the Custom Parameters field.
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Accessories
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Can any wireless headset be connected to my Konftel?
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Yes, you can connect a wireless headset to the Konftel. We recommend GN/Jabra 9350, 9120, 9400-series and Plantronics CS70N.
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Can I use the old Konftel 200/200W/60W microphones to my Konftel?
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No, you'll need the new expansion microphones with item number 900102113.
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Does the Konftel microphone switch off when extra microphones are connected to my Konftel?
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No, as opposed to the older Konftel models (200/200W/200NI), all three microphones are used.
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Once a wireless headset has been connected to the Konftel, can it be used for answering?
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No. There is only audio transmission going on between the unit and the wireless headset.
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What output is used for the headset and PA system respectively?
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The AUX port. If you intend to use both the wireless headset and PA system at the same time, connect the headset to the PA system.
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When would you want to use a headset?
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When someone is standing and speaking at a distance from the other conference participants, for instance, in front of a whiteboard. A headset can help enhance the sound for this person.
A headset allows people with hearing impairments to hear sounds from the other extensions directly in their ear.
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Relaterade artiklar
Mjukvaruuppgradering
Så installerar du den senaste versionen
Konftel 300IP v. 2.6.22
2021-04-14
- Fixed issue with alias parameter when using UDP
Uppgradera din Konftel 300IP
Via webbgränssnittet
Det enklaste sättet att uppgradera Konftel 300IP är via en dator ansluten till samma nätverk. Logga in på Konftel 300IPs webbgränssnitt, som administratör. Via fliken Provisioning kan du söka efter den senaste versionen och installera den automatiskt.
Manuell nerladdning av mjukvara
Det är också möjligt att ladda ner den senaste versionen och installera filen via Konftel 300IPs webbgränssnitt eller med ett SD-kort. Detta kan vara användbart om du har begränsningar för webbåtkomst eller att en konferenstelefon inte är installerad och ansluten till Internet.
End-user license agreement (EULA)
Genom att ladda ner mjukvaran godkänner du också EULA-villkoren i det här dokumentet.
Hitta återförsäljare
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Dina lokala återförsäljare
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Dina lokala återförsäljare
Holger Klenner
Key Account Manager Germany
+49 (0)2173 499 5841
Key Account Manager Germany
+49 (0)2173 499 5841
Ralf Kalker
Regional Sales Director
+49 (0)221 959 2220
Regional Sales Director
+49 (0)221 959 2220
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Dina lokala återförsäljare
Jeff May
Regional Sales Director
Regional Sales Director
Dina lokala återförsäljare
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1
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2
Aria Technologies Africa (PTY) Ltd
24 Tsessebe Crescent
Building 9, Corporate Park South
Midrand, 1685, South Africa -
3
Electronic Communications Network (PTY) Ltd
Unit 10, Growthpoint Business Park, Midrand, Gauteng
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4
Trenic Industries (PTY) Ltd
Unit C, Building 2, 5 Woodlands Drive Office park
Woodmead 2191, South Africa
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Dina lokala återförsäljare
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11
Granitor Electro AB
Avd. Fiber och Teknik Dalarna
Zettergrens väg 2, 791 77 Falun -
13
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15
Jeff May
Regional Sales Director
Regional Sales Director
Dina lokala återförsäljare
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2
Business Communications Ltd.
Unit 10, Princeton Mews
167-169 London Road
Kingston-upon-Thames KT2 6PT -
18
TinCan Comms Ltd
Walsall, WS2 8TF
The Admiral Building,
Maple Leaf Estate, Bloxwich Lane
x
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Konftel är en pionjär när det gäller telefonmöten. Sedan starten 1988 har vi hjälpt företag och organisationer över hela världen att träffas på distans. Med våra konferenslösningar kan du samarbeta effektivt och miljövänligt med utmärkt ljud- och videokvalitet. Vi är Climate Neutral Certified.
Söker du efter hjälp att hitta de rätta produkterna för ditt företag? Vi finns här för att visa dig fram till den optimala lösningen, vänligen kontakta Konftel försäljning. Och du har väl testat vår användbara produktväljare?
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