Konftel Knowledge Base
Find the answers you are looking for in our extensive knowledge base.
Konftel Ego Support
Anmäl dig till vårt nyhetsbrev för att få veta när det finns en ny mjukvara till dina produkter.
PrenumereraDokument
- Populära dokument
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Konftel Ego - Produktblad
Dokument nedladdning
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Konftel Ego - Manual
Dokument nedladdning
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Snabbguide – Konftel Ego
Dokument nedladdning
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Konftel Ego - DoC
Dokument nedladdning
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Konftel Ego - Säkerhetsföreskrifter och garanti
Dokument nedladdning
- Relaterade dokument
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Produktguide Audio
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Interoperabilitet
Konftel Ego ansluts till en dator via USB, eller till en läsplatta eller smartphone via Bluetooth.
COMPUTER FOR VOIP AND UC
Connects to computer with enclosed USB cable, 2.0.
| Operating system | Audio | Upgrade* |
|---|---|---|
| Windows XP/Vista/7/8/10 | Yes | Yes |
| Mac OS X 10.13/10.14 | Yes | Yes |
| Linux (Fedora 20) | Yes | No |
* Possibility to upgrade the conference phone by Upgrade Utility
BLUETOOTH
Compatible to most devices that supports the Bluetooth® (v 3.0) supporting profiles A2DP, AVRCP v1.5, HFP v1.6 and HSP.
FAQs
Bläddra i kategorierna för att hitta svaret du behöver
Set up
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Can I turn off the keypad sound?
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Yes, the keypad sound can be disabled by pressing the green button for five seconds.
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How do I make Konftel Ego discoverable for Bluetooth pairing?
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By pressing the Bluetooth button for two seconds, Konftel Ego will be discoverable for other Bluetooth devices.
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How to remove all existing Bluetooth paired devices?
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Press the Bluetooth button for five seconds to clear the list of paired devices on Konftel Ego.
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I cannot get Blueooth pairing/connect working using NFC – what can I do?
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Make sure that the NFC-antenna of your mobile device (typically the NFC-logo marks the spot) is placed directly above the NFC-mark on Konftel Ego. Also make sure that NFC is enabled in your mobile device and that the mobile device is not locked. Also note that Apple/iOS devices do not support simplified Bluetooth pairing with NFC.
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Why does not NFC work with my Apple (Iphone, Ipad) device?
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NFC is today only supported by Android devices.
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Will Ego be automatically reconnected to my mobile when I enter the room?
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No. You need to make a manual reconnect from Konftel Ego or your mobile. This is to improve the user experience in a shared conference room when several users enter the room at the same time.
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Audio
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Does Ego have echo cancellation?
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Yes. Konftel Ego has wideband acoustic cancellation powerer by OmniSound.
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Does Konftel Ego fulfill the Skype for Business (Lync) audio requirements?
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Yes, Konftel Ego is verified by a Microsoft approved lab.
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Does Konftel Ego have noise cancellation?
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Yes. Konftel Ego has wideband noise cancellation powerer by OmniSound.
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Update
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After firmware update, do I need to make a new Bluetooth pairing?
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Yes. On your mobile phone, Konftel Ego might still be indicated as a paired device after firmware update. Remove it before starting the new pairing procedure.
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Can I see which firmware version that’s installed in Konftel Ego?
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Yes. Press the power button shortly two times on the back of the product to show the firmware version in the LCD. NOTE! The firmware version can only be shown when Bluetooth is inactive.
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Can I update the firmware?
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Yes, download the Konftel Upgrade Utility from the Konftel web page and follow the instructions.
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My Konftel Ego is stuck in the firmware upgrade process (showing an arrow on the display). What to do?
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You can cancel the upgrade process by pressing the following sequence: mute, bluetooth, mute, bluetooth, mute, bluetooth.
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Features
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Can I use the music controls (play/pause, next track, previous track) when playing music over USB?
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No, music control is only supported when Konftel Ego is connected to a Bluetooth device that supports AVRCP (Audio/Video Remote Control Profile).
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Does Ego support call control for other UC clients than Skype for Business?
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Konftel Ego can be used as an excellent speakerphone to any UC client. But for the moment, only Skype for Business is supported with full call control.
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Does Ego support call control for Skype for Business (Lync)?
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Yes. Konftel Ego is ideal to be used together with Skype for Business. You can answer, end and putting a call on hold from Konftel Ego when used with Skype for Business.
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Does Konftel Ego automatically power down to save battery time?
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Yes, Konftel Ego will power down after 30 minutes of inactivity.
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During Bluetooth music streaming, can I play/pause/skip?
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Yes, buttons are available on Konftel Ego for play/pause/skip forward/back.
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How can I see the battery status?
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Press the power button shortly on the back of the product to show the battery status in the LCD.
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If playing music on my Konftel Ego via USB and an incoming Skype for Business call comes. Why is the music mixed with the speech?
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This controlled by a setting in your computer. In your sound settings, on the Communication sheet you can decide if the music should be stopped or mixed together with the speech.
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Other
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Battery status is not shown on my Android device. Why?
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Indication of battery status is today only supported by Apple devices.
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Can more than one mobile phone be connected to Konftel Ego at the same time?
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No, only one mobile phone (or tablet, laptop) can be actively connected to Konftel Ego at a time.
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How many devices (mobile phones, tablets, laptops) can be paired via Bluetooth to Konftel Ego?
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Up to 8 devices can be paired to Konftel Ego but only one device can be connected/used at a time.
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What does green LED light indicate?
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The green LED light is indicating that the microphone of Konftel Ego is active and there’s a call in progress.
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What does the blue LED light indicate?
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The blue LED light is indicating that Konftel Ego is connected to a Bluetooth device.
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What does the flashing red LED light indicate?
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The flashing red LED light is indicating low battery. The low battery symbol will be shown in the LCD.
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What does the red LED light indicate?
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The red LED light is indicating that the microphone of Konftel Ego is muted/disabled.
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What does the yellow LED light indicate?
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The yellow LED light is indicating that Konftel Ego is switched on but in idle mode.
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What's the battery charging time?
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To charge an empty Konftel Ego to full capacity takes 6 hours.
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When using Konftel Ego with both Bluetooth and USB at the same time, which connection has the priority?
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The Bluetooth connection has priority over USB.
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Accessories
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Can I use a headset for my privacy?
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Yes, you can use Konftel Ego with a headset for your calls and music.
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Is the battery replaceable?
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No, the Konftel Ego product is sealed to ensure the audio performance.
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What's the battery capacity?
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Konftel Ego can be used in active speech or music mode for 12 hours. It can be idle for 72 hours without charging.
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Mjukvaruuppgradering
Så installerar du den senaste versionen
Konftel Ego v. 1.2.03
2020-04-27
- Changed number of volume steps i Windows (also improved for macOS and Linux)
- Mute during Bluetooth call will send and listen for AT commands
- Set encryption key lenght to minimum of 7 octets
- Allow local volume change when host device does not support volume sync
Uppgradera din Konftel Ego
Steg 1: Installera Konftel Upgrade Utility
Konftel Upgrade Utility är en programvara som har utvecklats av Konftel för uppgradering av programvaran på din konferenstelefon.
Hämta och kör installationsfilen och följ anvisningarna.
Det kan hända att du måste köra installationsprogrammet som administratör.
SystemkravLadda ner Upgrade Utility
Ladda ner Upgrade Utility för MacOS (Funkar endast till Konftel Ego)
Steg 2: Uppgradera din Konftel konferenstelefon
Starta Konftel Upgrade Utility, du kan nu hitta den på din startmeny, och följ instruktionerna.
Vi rekommenderar att du låter Konftel Upgrade Utility automatiskt få ladda ner och installea den senaste mjukvaran.
När du är klar så avslutar du Konftel Upgrade Utility och startar om din Konftel.
Manuell nerladdning av mjukvara
Det är också möjligt att ladda ner den senaste versionen och installera filen direkt från din dator med hjälp av Konftel Upgrade Utility. Detta kan vara användbart om du har begränsningar för webbåtkomst eller att en konferenstelefon inte är installerad och ansluten till Internet.
End-user license agreement (EULA)
Genom att ladda ner mjukvaran godkänner du också EULA-villkoren i det här dokumentet.
Hitta återförsäljare
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Dina lokala återförsäljare
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Dina lokala återförsäljare
Holger Klenner
Key Account Manager Germany
+49 (0)2173 499 5841
Key Account Manager Germany
+49 (0)2173 499 5841
Ralf Kalker
Regional Sales Director
+49 (0)221 959 2220
Regional Sales Director
+49 (0)221 959 2220
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Dina lokala återförsäljare
Jeff May
Regional Sales Director
Regional Sales Director
Dina lokala återförsäljare
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24 Tsessebe Crescent
Building 9, Corporate Park South
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Unit 10, Growthpoint Business Park, Midrand, Gauteng
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Unit C, Building 2, 5 Woodlands Drive Office park
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Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
Jörgen Rönnqvist
Area Sales Manager Nordic and Baltic countries
Area Sales Manager Nordic and Baltic countries
Mattias Hedin
Key Account Manager
Key Account Manager
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Unit 10, Princeton Mews
167-169 London Road
Kingston-upon-Thames KT2 6PT -
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The Admiral Building,
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När du väljer Konftel
Konftel är en pionjär när det gäller telefonmöten. Sedan starten 1988 har vi hjälpt företag och organisationer över hela världen att träffas på distans. Med våra konferenslösningar kan du samarbeta effektivt och miljövänligt med utmärkt ljud- och videokvalitet. Vi är Climate Neutral Certified.
Söker du efter hjälp att hitta de rätta produkterna för ditt företag? Vi finns här för att visa dig fram till den optimala lösningen, vänligen kontakta Konftel försäljning. Och du har väl testat vår användbara produktväljare?
Två års garanti
Alla Konftels produkter kommer med två års garanti. Det är en trygghet för dig som kund och ett bevis på att vårt engagemang inte tar slut efter köptillfället. Vi erbjuder även service efter garantitiden. Läs mer på supportsidorna.
