Konftel 300 support

Konftel 300 Support

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Konftel Knowledge Base

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Knowledge base

Dokument

Populära dokument
Konftel 300 - Snabbguide

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Konftel 300 - Manual

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Säkerhetsföreskrifter – Konftel 300 Serien

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Video

Konftel 300-series SD-call recording

Learn how to record a conference call with the Konftel conference phones. SD-call recording is available in...

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Add expansion microphones to your Konftel

Expansion microphones is available for Konftel 250, Konftel 300, Konftel 300IP and Konftel 300M.

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Connect your Konftel 300/300IP to an installed audio system.

The PA interface box connects the conference phone with an existing PA system. The PA interface box works with...

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Connect a wireless headset to your Konftel 300

Connect a wireless headset to your Konftel 300 or Konftel 300IP for better mobility.

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Using the Instant Conference guide

Using the Instant Conference guide on a Konftel conference phone.

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Conference guide settings

When a multi-party call is going to be connected, a special signal (flash or R-pulse) is produced which...

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Interoperabilitet

Konftel 300 ansluts till en analog linje i det publika telenätet eller en PBX via ett analogt kort. Du kan även ansluta till en mobiltelefon med en tillbehörskabel eller till en dator via USB.

Visa hela tabellen

ANALOG CONNECTION

Connects to analog public telephone line or PBX with an analogue card via a Modular 6/6, RJ11.

MOBILE NETWORK

Connects to cell phones with optional cables, Modular 6/6.

» View all available mobile cables

COMPUTER FOR VOIP AND UC

Connects to computer with enclosed USB cable, 2.0.

Operating system	Audio	Upgrade*
Windows XP/Vista/7/8/10	Yes	Yes
Mac OS X 10.6/10.11	Yes
Linux (Fedora 20)	Yes

* Possibility to upgrade the conference phone by Upgrade Utility

FAQs

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Set up

How do I set up a conference call with a Konftel telephone?
- If three parties wish to have a conference call, it can be done with the help of the three party conference call function in the telephone network/PBX. If more than three parties are to engage in the conference call, you can use a conference call service provided by a service provider.
I don't get a dialtone when I press the green handset. What's wrong?
- Check that the Konftel 300 is i the Analogue line mode by pressing the Line Mode button.
I get the message "Analogue overcurrent" when I try to call, how can I solve that?
- This message usually appears when you have connected the Konftel to a digital line and not an analogue line that the Konftel requires.
I press the R/F button but don't get a new dial tone when I want to call next participant. What's wrong?
- You have to change the default R pulse/Flash time. It can vary from country to country but also depend on the PBX to which Konftel is connected.
I press the R/F button but don't get a new dial tone when I want to call next participant. What's wrong?
- You have to change the default R pulse/Flash time. It can vary from country to country but also depend on the PBX to which Konftel is connected.

Audio

I get 'Microphone muted' when I connect Konftel 300 with the computers USB connection. Why?
- Upgrade to the latest software. USB audio is then activated automatically.
I get no audio when using the mobile connection.
- When you want to use the mobile connection on the phone double check that you have the correct cable and that you have selected "MOBILE" under the "LINE MODE" button. Then you also have to press the green off-hook button to "activate" the connection.
I get no audio when using the USB connection. How can I fix that?
- Make sure that you have selected the USB connection under "LINE MODE" button. Then you press the green off-hook button to activate the connection.
The person on the other end who called in to the meeting says they hear an echo. What should I do?
- Decrease the volume a notch on the Konftel as shown in the instructions in the user guide.
When I playback a SD recording it sounds "scrambled", what can I do?
- With some SD cards the Konftel 300 has issues when it tries to read from it. This is fixed in version 1.25 of the Konftel 300 software. You can find more information on how to upgrade on this web page.

Update

Can I update the firmware?
- Yes, download the Konftel Upgrade Utility from the Konftel web page and follow the instructions.
How can I upgrade my Konftel so I can connect a wireless headset?
- Konftel 300/300IP have headset connection as standard. Earlier revisions can download a free software.

Features

Can I disable SD recording?
- Yes, that is possible but once it's disabled you cannot activate it again. Contact Konftel support for instructions.
Can I record while I'm not in a call?
- Yes, you can use the Konftel 300 if you only want to record a "local" meeting. Do the following: 1. Press the LINE MODE button and select USB (you don't have to connect it to the computer) 2. Press the green off hook button 3. Start the recording by pressing the C/Rec button and confirm with "OK" on the Konftel 300. 4. To stop the recording press the C/Rec button and confirm with "OK"
How do I bridge USB with mobile/analogue?
- Since version 1.31 the way Konftel 300 handles USB connection has been changed. Due to this the way to make bridged calls with USB has changed as well. When you have an active analogue/mobile call on the Konftel 300 just press the LINE MODE-button and select USB to bridge the USB call. When you have an active USB call and want to add analogue/mobile to the call. Press the green off-hook button, then press the LINE MODE-button and select USB (which was put on hold when you activated the analogue/mobile connection) to bridge the two connections.
Is the entire call recorded or only when someone is talking?
- The entire call is recorded.
The conference guide does not make the call. What is the problem?
- There can be two reasons for this: The conference guide's settings. Check or update the following:
  1. Click on Menu
  2. Click on Conference Guide and then choose Settings
  3. Check/update the setting for request, return and conference. Different PBXs and countries have different flash times You must have the right settings for the conference guide to function properly.
  
  Check or update the following:
  1. Click on Menu
  2. Click on Setting and then choose Flash/R 3. The predefined Flash time is highlighted. Below are the recommended settings. Flash times: 100 ms – Scandinavia, Europe, Siemens Enterprise Communications HiPath 300 ms – Germany, France, and Israel 500 ms – USA.
What format does it record in?
- Conversations are saved in Wave format and can be played back on most media players.
Why do I get COM-ERROR 4 when I insert a SD card?
- Some of the first Konftel 300 did not support all SD cards up to 2GB. We recommend you to use a Konftel SD card if you get the COM-ERROR 4 message.

Other

My Konftel is connected to a PBX. I follow the instructions for multiparty calls, but it doesn't work.

1. Your PBX does not support mulipart calls. Contact your PBX reseller for upgrading.

2. Your PBX needs another command than R3 to connect more parties, read the table below. Note that the commands can differ due to settings in the PBX.

Brand	Model	Command	Notes
Aastra	BusinessPhone	F3
Avaya	IP Office	*47
Avaya	Integral 55	F4	Add-on conference must be active
Ericsson	MD110	3
Euro	Generis	F63
Philips	Sopho IS3000	F	F*3 for new line
Samsung	Office Serv 500	46
Unify/Siemens	HiCom Office	*5
Unify/Siemens	HiPath	*3	or F3 or 53
Vox	Novo	F4
NEC	SV8100/9100		Instructions

Accessories

Can any wireless headset be connected to my Konftel?
- Yes, you can connect a wireless headset to the Konftel. We recommend GN/Jabra 9350, 9120, 9400-series and Plantronics CS70N.
Can I use the old Konftel 200/200W/60W microphones to my Konftel?
- No, you'll need the new expansion microphones with item number 900102113.
Does the Konftel microphone switch off when extra microphones are connected to my Konftel?
- No, as opposed to the older Konftel models (200/200W/200NI), all three microphones are used.
Once a wireless headset has been connected to the Konftel, can it be used for answering?
- No. There is only audio transmission going on between the unit and the wireless headset.
What output is used for the headset and PA system respectively?
- The AUX port. If you intend to use both the wireless headset and PA system at the same time, connect the headset to the PA system.
When would you want to use a headset?
- When someone is standing and speaking at a distance from the other conference participants, for instance, in front of a whiteboard. A headset can help enhance the sound for this person.
  
  A headset allows people with hearing impairments to hear sounds from the other extensions directly in their ear.

Fortfarande fast?

Det är nog dags att du talar med någon av våra experter.

Kontakta support

Mjukvaruuppgradering

Så installerar du den senaste versionen

Konftel 300 v. 1.38
2019-07-30

Fixed issue with USB audio performance.

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Uppgradera din Konftel 300

Steg 1: Installera Konftel Upgrade Utility

Konftel Upgrade Utility är en programvara som har utvecklats av Konftel för uppgradering av programvaran på din konferenstelefon.

Hämta och kör installationsfilen och följ anvisningarna.

Det kan hända att du måste köra installationsprogrammet som administratör.

Ladda ner Upgrade Utility

Steg 2: Uppgradera din Konftel konferenstelefon

Starta Konftel Upgrade Utility, du kan nu hitta den på din startmeny, och följ instruktionerna.

Vi rekommenderar att du låter Konftel Upgrade Utility automatiskt få ladda ner och installea den senaste mjukvaran.

När du är klar så avslutar du Konftel Upgrade Utility och startar om din Konftel.

Manuell nerladdning av mjukvara

Det är också möjligt att ladda ner den senaste versionen och installera filen direkt från din dator med hjälp av Konftel Upgrade Utility. Detta kan vara användbart om du har begränsningar för webbåtkomst eller att en konferenstelefon inte är installerad och ansluten till Internet.

Ladda ner mjukvara

End-user license agreement (EULA)

Genom att ladda ner mjukvaran godkänner du också EULA-villkoren i det här dokumentet.

EULA dokument

Två års garanti

Din trygghet

Alla Konftel-modeller levereras med två års garanti. Garantin är ogiltig om produkten har skadats till följd av oaktsamhet, felaktig användning, manipulering eller obehörig modifiering eller om produkten har utsatts för brand, elektrisk storm eller överdriven spänning. En avgift kommer att debiteras för returprodukter som visar sig vara utan defekt.

Service efter garanti

Service erbjuds som en tjänst efter garantins utgång. Skapa ett ärende och beskriv felet så skickar vi ett kostnadsförslag.

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Kontakta support

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Svar inom 24 timmar

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Välj land

Jeff May
Regional Sales Director

Dina lokala återförsäljare

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Africa Telco Business (PTY) Ltd

Unit 7 Coram Office Park, Ferero Road, Randparkridge

0027117924962

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2

Aria Technologies Africa (PTY) Ltd

24 Tsessebe Crescent
Building 9, Corporate Park South
Midrand, 1685, South Africa

0027112030360

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3

Electronic Communications Network (PTY) Ltd

Unit 10, Growthpoint Business Park, Midrand, Gauteng

002710590000

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4

Trenic Industries (PTY) Ltd

Unit C, Building 2, 5 Woodlands Drive Office park
Woodmead 2191, South Africa

0027114664278

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När du väljer Konftel

Konftel är en pionjär när det gäller telefonmöten. Sedan starten 1988 har vi hjälpt företag och organisationer över hela världen att träffas på distans. Med våra konferenslösningar kan du samarbeta effektivt och miljövänligt med utmärkt ljud- och videokvalitet. Vi är Climate Neutral Certified.

Söker du efter hjälp att hitta de rätta produkterna för ditt företag? Vi finns här för att visa dig fram till den optimala lösningen, vänligen kontakta Konftel försäljning. Och du har väl testat vår användbara produktväljare?

Två års garanti

Alla Konftels produkter kommer med två års garanti. Det är en trygghet för dig som kund och ett bevis på att vårt engagemang inte tar slut efter köptillfället. Vi erbjuder även service efter garantitiden. Läs mer på supportsidorna.

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