Konftel 300W support

KONFTEL 300W
Support

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FAQ Interop Kontakta support Video Uppdatera

Dokument

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Konftel 300W Manual

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Konftel 300W - Snabbguide

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Konftel DECT Base Station - Manual

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Säkerhetsföreskrifter – Konftel 300 Serien

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Video

Register a Konftel 300W/300Wx to a Konftel DECT base

This video will guide you how you register the Konftel 300W/300Wx to a Konftel DECT base.

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Konftel 300-series SD-call recording

Learn how to record a conference call with the Konftel conference phones. SD-call recording is available in...

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Using Konftel 300W/300Wx with Skype

This video will show you how to use the Konftel 300W/300Wx with Skype to make a video call.

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Konftel Wireless IP with IP DECT 10 and Konftel 300Wx

Learn how to set up the Konftel IP DECT 10 and Konftel 300Wx.

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Import contacts via SD card in Konftel 300Wx/300W/300M

How to import contacts via SD card in Konftel 300W/ Konftel 300M/ Konftel 300Wx.

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Interoperabilitet

Konftel 300W är en DECT-telefon som stödjer version 6.0 av standarden och är kompatibel med GAP/CAT-Iq. Den fungerar även som USB-ljudenhet.

Visa hela tabellen

DECT SYSTEMS

Konftel 300W is GAP compatible and will most likely work within any GAP environment. Settings in an GAP system may affect interoperabillity. Have a system not listed in the table? Please send an e-mail to daniel.anens@konftel.com and we will help you configure Konftel 300W to your system.
Tested = Basic functions tested. Able to register, make/receive calls.
HD audio = Supports wideband codec G722 over CAT-iq.

Brand	Model	DECT Base	Tested	HD audio supported	Notes
Mitel (Aastra)	BusinessPhone		Yes
Mitel (Aastra)	MX One/MD110*	BS300/BS330	Yes
Mitel (Aastra)	MBU400		Yes
Mitel (Aastra)	OpenCom X320	RFP21	Yes		Encryption must be disabled.
Mitel (Aastra)	OpenCom X320	RFP22	Yes		Encryption must be disabled.
Mitel (Aastra)	400-series	SB-x	Yes		470 2.1, Tested with SB-4+
Mitel (Aastra)	OpenCom X320	RFP 32IP (SIP DECT)	Yes
Mitel (Aastra)	OpenCom X320	RFP35	Yes	Yes
Alcatel-Lucent	OmniPCX Enterprise	RBS	Yes
Alcatel-Lucent	OmniPCX Enterprise	IBS	Yes
Alcatel-Lucent	OmniPCX Enterprise	TDM/IP DECT	Yes		» Inter-Working Report
Avaya	IP Office	IPBS	Yes
Avaya	Aura Communication Manager		Yes		» CM R4 IPBS guide
Mitel	CX3300 MCD 5.0	Mitel IP Dect 5.0.11	Yes
Panasonic	KX‐TDA 15		Yes
Philips	Sopho IS3000*		Yes
Philips	Sopho 2000 IPS		Yes
Atos Unify/Siemens	HiPath 3000		Yes
Atos Unify/Siemens	HiPath 4000		Yes
Atos Unify/Siemens	HiPath Cordless IP V1		Yes		Must use "Assigned TPUI"-mode**
Atos Unify	OpenScape 4000 V7	DECT BS4/5	Yes		» Certificate
Gigaset	IP DECT Pro Series	N720/N510***	Yes	Yes
IKON	IP DECT		Yes		Must use "Assigned TPUI"-mode**
SpectraLink	IP DECT Server 400 (EU/US)		Yes		» Test protocol
RTX	IP DECT 8660		Yes	Yes	Must use firmware 03.24 b3 or higher on RTX base
Ascom	Ascom IP DECT V9	IP DECT V9	Yes		Use 3rd Pty PARK

* please contact support if you have any issues with the registration.
** in some systems you must login as "super"-admin to be able to see the Default TPUI checkbox (and uncheck it).
*** please contact support if you have issues with this model.

MOBILE NETWORK

Connects to cell phones with optional cables, Modular 6/6.
» View all available mobile cables

ANALOG CONNECTION

The Konftel DECT base connects to the public analog telephone line or PBX with an analog card via a Modular 6/6, RJ11.

COMPUTER FOR VOIP AND UC

Connects to computer with enclosed USB cable, 2.0.

Operating system	Audio	Upgrade*
Windows XP/Vista/7/8	YES	YES
Mac OS X (10.6)	YES
Linux (Fedora 20)	YES

* Possibility to upgrade the conference phone by Upgrade Utility

FAQs

Bläddra i kategorierna för att hitta svaret du behöver

Set up

Can I use the Konftel if I don't have an existing DECT/GAP infrastructure?
- Yes, Konftel has a optional DECT base station that can be wallmounted. The Konftel DECT basestation is connected directly to a analog telephone line/extension. With one base the DECT coverage is limited to up to 50 meters between the base and the Konftel. It can be registered to 4 different base systems or Konftel DECT base stations. In this way the coverage can be complete.
How do I register a Konftel 300W to a Konftel DECT base?
- If you need to register the Konftel 300W to a Konftel DECT base you must first set the Konftel DECT base in registration mode. This is done by pressing and holding the button on the base for 4 seconds. Then you go to the Konftel 300W in to MENU > SETTINGS > DECT > REGISTER and enter 0000 as PIN code and just press enter if you're asked for a PARK code. The display will show "Success" after a successful registration.
How do I set up a conference call with a Konftel telephone?
- If three parties wish to have a conference call, it can be done with the help of the three party conference call function in the telephone network/PBX. If more than three parties are to engage in the conference call, you can use a conference call service provided by a service provider.
I can't register to our DECT system when using a PARK code
- Please try to register without a PARK code. Just press OK when the device asks for a PARK code. Then the Konftel will try to find the correct PARK code.
I cant use DTMF tones when trying to connect to a conference serivce, what can I do?
- Make sure that you have the latest software on the phone, or at least 1.13. During the call you can press MENU and then select "ACTIVATE DTMF". Now the Konftel will send the DTMF tones in the talk channel. You can activate this feature permanently by going to MENU > SETTINGS > DECT > INBAND DTMF.
  On Alcatel Enterprice you can use the *# command to enable DTMF.
I press the R/F button but don't get a new dial tone when I want to call next participant. What's wrong?
- You have to change the default R pulse/Flash time. It can vary from country to country but also depend on the PBX to which Konftel is connected.
I press the R/F button but don't get a new dial tone when I want to call next participant. What's wrong?
- You have to change the default R pulse/Flash time. It can vary from country to country but also depend on the PBX to which Konftel is connected.
I'm not able to dial out after a while with a Gigaset N300IP
- Please turn off "ECO DECT" on the Gigaset DECT base. You will find the settings in the web interface under Management > Miscellaneous > ECO DECT
The Konftel 300W doesn't ring
- If you have a Konftel 300W connected to a DECT system and it works fine to place a call but when you try to call to the Konftel you don't get the ringing to work. Try the following: Make sure that you have the latest release (1.6 or higher). Press MENU once. Press HOLD for 2 seconds Press LINE MODE for 2 seconds A service menu should appear. Go down to "Ascotel fix" and activate it. Then restart the phone by removing the battery.

Audio

I get no audio when using the mobile connection.
- When you want to use the mobile connection on the phone double check that you have the correct cable and that you have selected "MOBILE" under the "LINE MODE" button. Then you also have to press the green off-hook button to "activate" the connection.
I get no audio when using the USB connection. How can I fix that?
- Make sure that you have selected the USB connection under "LINE MODE" button. Then you press the green off-hook button to activate the connection.
The person on the other end who called in to the meeting says they hear an echo. What should I do?
- Decrease the volume a notch on the Konftel as shown in the instructions in the user guide.

Update

I can't upgrade using the Konftel Upgrade Utility, are there any other options to upgrade?
- You can upgrade your Konftel with a SD card. Download the SD file from www.konftel.com/Support/Upgrade Put that in the root of the SD card and then put the Konftel conference unit in upgrade mode (MENU > SETTINGS > UPGRADE MODE). Insert the SD card and press the HOLD button to read from it. Follow the instructions on the display on the Konftel. * Please note that when upgrading using SD card it will reset the phone to factory defaults.

Features

Can I disable SD recording?
- Yes, that is possible but once it's disabled you cannot activate it again. Contact Konftel support for instructions.
Can I record while I'm not in a call?
- Yes, you can use the Konftel 250 if you only want to record a "local" meeting. Do the following:
  
  1. Press the green off hook button (remove the analogue cable if you don't want the dial tone at the beginning)
  
  2. Start the recording by pressing the C/Rec button and confirm with "OK" on the Konftel 250.
  
  3. To stop the recording press the C/Rec button and confirm with
Is the entire call recorded or only when someone is talking?
- The entire call is recorded.
The conference guide does not make the call. What is the problem?
- There can be two reasons for this: The conference guide's settings. Check or update the following:
  1. Click on Menu
  2. Click on Conference Guide and then choose Settings
  3. Check/update the setting for request, return and conference. Different PBXs and countries have different flash times You must have the right settings for the conference guide to function properly.
  
  Check or update the following:
  1. Click on Menu
  2. Click on Setting and then choose Flash/R 3. The predefined Flash time is highlighted. Below are the recommended settings. Flash times: 100 ms – Scandinavia, Europe, Siemens Enterprise Communications HiPath 300 ms – Germany, France, and Israel 500 ms – USA.
What format does it record in?
- Conversations are saved in Wave format and can be played back on most media players.

Other

Can anyone bugg my calls on my wireless Konftel?
- Konftel has a built-in encryption based on derived or static 64 bits cipher keys.
Can I use the Konftel when making a video call with Skype?
- Yes. You can use the Konftel as an audio device in Skype. Just connect the Konftel to the computer with the USB cable and it will show as an audio device with microphone and speaker.
I have some issues with the battery, what can I do?
- See guide below:
  
  Guide to reset battery on Konftel 300M/300W/300Wx

My Konftel is connected to a PBX. I follow the instructions for multiparty calls, but it doesn't work.

1. Your PBX does not support mulipart calls. Contact your PBX reseller for upgrading.

2. Your PBX needs another command than R3 to connect more parties, read the table below. Note that the commands can differ due to settings in the PBX.

Brand	Model	Command	Notes
Aastra	BusinessPhone	F3
Avaya	IP Office	*47
Avaya	Integral 55	F4	Add-on conference must be active
Ericsson	MD110	3
Euro	Generis	F63
Philips	Sopho IS3000	F	F*3 for new line
Samsung	Office Serv 500	46
Unify/Siemens	HiCom Office	*5
Unify/Siemens	HiPath	*3	or F3 or 53
Vox	Novo	F4
NEC	SV8100/9100		Instructions

What about access security when the Konftel is wirelessly connected?
- DECT has a built-in 128-bit authentication and identification. The Konftel has to be registered with an AC code (PIN) in the DECT system before starting using it.
Will the Konftel interfere with with WLAN/802.11 wireless data networks?
- WLAN (802.11) operates on the 2,4GHz band. DECT operates on the 1880-1900 MHz frequency band (Europe). Therefore there should not be any interference between DECT and WLAN.

Accessories

Can I connect my Konftel 300W to a Konftel 300Wx DECT base?
- Yes, if you are using the EU version (not US) you can connect the Konftel 300W to a Konftel 300Wx DECT base. If you have a US version this is not possible.
Can I use the Konftel if I don't have an existing DECT/GAP infrastructure?
- Yes, Konftel has a optional DECT base station that can be wallmounted. The Konftel DECT basestation is connected directly to a analog telephone line/extension. With one base the DECT coverage is limited to up to 50 meters between the base and the Konftel. It can be registered to 4 different base systems or Konftel DECT base stations. In this way the coverage can be complete.

Fortfarande fast?

Det är nog dags att du talar med någon av våra experter.

Kontakta support

Mjukvaruuppgradering

Så uppgraderar du din Konftel

Konftel 300W v. 1.24
2014-04-29

Added support for USB on Mac OSX
Option to import contacts from an SD card
Added compatibility with some SD cards (Transcend)
Add DECT firmware version to service menu
Handle incoming intercom calls (where ringing doesn’t stop)
Added DTMF inband on permanent setting.
Fixed USB issue when enabling mic on/off during playback

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Uppgradera din Konftel 300W

Steg 1: Installera Konftel Upgrade Utility

Konftel Upgrade Utility är en programvara som har utvecklats av Konftel för uppgradering av programvaran på din konferenstelefon.

Hämta och kör installationsfilen och följ anvisningarna.

Det kan hända att du måste köra installationsprogrammet som administratör.

Ladda ner Upgrade Utility

Steg 2: Uppgradera din Konftel konferenstelefon

Starta Konftel Upgrade Utility, du kan nu hitta den på din startmeny, och följ instruktionerna.

Vi rekommenderar att du låter Konftel Upgrade Utility automatiskt få ladda ner och installea den senaste mjukvaran.

När du är klar så avslutar du Konftel Upgrade Utility och startar om din Konftel.

Manuell nerladdning av mjukvara

Detta kan vara användbart om du har begränsningar för webbåtkomst eller att en konferenstelefon inte är installerad och ansluten till Internet. Ladda ner mjukvaran nedan till din dator och använd Konftel Upgrade Utility programmet för att ladda upp filen för att uppgradera din konferenstelefon.

Ladda ner mjukvara

Uppgradering via SD-kort

Du kan också välja att ladda ner SD-uppgraderings filen nedan om du hellre vill uppgradera genom att ansluta ett SD-kort med den uppladdade mjukvaran till din konferenstelefon. Vänligen notera att en uppgradering via SD-kort kommer att återställa din konferenstelefon till fabriksinställningar.

Konftel 300W SD-uppgradering » Visa ändringslogg

End-user license agreement (EULA)

Genom att ladda ner mjukvaran godkänner du också EULA-villkoren i det här dokumentet.

EULA dokument

Två års garanti

Din trygghet

Alla Konftel-modeller levereras med två års garanti. Garantin är ogiltig om produkten har skadats till följd av oaktsamhet, felaktig användning, manipulering eller obehörig modifiering eller om produkten har utsatts för brand, elektrisk storm eller överdriven spänning. En avgift kommer att debiteras för returprodukter som visar sig vara utan defekt.

Service efter garanti

Service erbjuds som en tjänst efter garantins utgång. Skapa ett ärende och beskriv felet så skickar vi ett kostnadsförslag.

Skapa ärende

Kontakta support

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Jeff May
Regional Sales Director

Dina lokala återförsäljare

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Africa Telco Business (PTY) Ltd

Unit 7 Coram Office Park, Ferero Road, Randparkridge

0027117924962

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Aria Technologies Africa (PTY) Ltd

24 Tsessebe Crescent
Building 9, Corporate Park South
Midrand, 1685, South Africa

0027112030360

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3

Electronic Communications Network (PTY) Ltd

Unit 10, Growthpoint Business Park, Midrand, Gauteng

002710590000

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4

Trenic Industries (PTY) Ltd

Unit C, Building 2, 5 Woodlands Drive Office park
Woodmead 2191, South Africa

0027114664278

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När du väljer Konftel

Konftel är en pionjär när det gäller telefonmöten. Sedan starten 1988 har vi hjälpt företag och organisationer över hela världen att träffas på distans. Med våra konferenslösningar kan du samarbeta effektivt och miljövänligt med utmärkt ljud- och videokvalitet. Vi är Climate Neutral Certified.

Söker du efter hjälp att hitta de rätta produkterna för ditt företag? Vi finns här för att visa dig fram till den optimala lösningen, vänligen kontakta Konftel försäljning. Och du har väl testat vår användbara produktväljare?

Två års garanti

Alla Konftels produkter kommer med två års garanti. Det är en trygghet för dig som kund och ett bevis på att vårt engagemang inte tar slut efter köptillfället. Vi erbjuder även service efter garantitiden. Läs mer på supportsidorna.